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Zachary R Kcd

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Vail Resorts' greed cheated my family out of a special vacation

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Vail Resorts' greed cheated my family out of a special vacation
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This is a copy of an email I sent to ParkCityInfo@***.com and comments@***.com on January 4, 2025. It speaks for itself. Vail Resorts' operations since the start of the Ski Patrol strike on 12/27/24 constitute nothing short of FRAUD.

Good Afternoon,

I have been going to Park City since I was young and was very excited to visit with my family during this holiday. We visited the mountain and skied each day from December 28 to December 31. We were essentially locked in and committed to Park City/Canyons after having purchased our lift tickets and lessons in advance.

Purchase Details:

Confirmation: XXXXX

Purchase Date: December 4, 2024

Customer ID: XXXXX

Total Lift Pass Purchase: $3,910

It would be an understatement to say that we were all greatly disappointed in our Park City ski experience. We were aware of below-average snow conditions, but the widespread lift and trail closures went far beyond what could be attributed to weather. It was evident that a labor strike during our visit severely disrupted normal operations. Nearby resorts, though not 100% open, were running at a much higher capacity than Park City. Even today, Park City lags far behind local competitors in terms of open trails and lifts.

We received no advance notice about the operational setbacks. We and other day-pass holders were not given an option to refund or exchange tickets when it became clear the resort was severely under-staffed. Consequently, lift lines were unreasonably long, and the limited number of open trails became overcrowded and, at times, unsafe and unenjoyable.

Our third day on the mountain (12/30/24) was particularly dismal. Staying at the base of Canyons, we arrived around 9:00 AM to find the Orange Bubble lift closed (despite being open the day before) and a two-hour wait for the gondola. Staff advised us to take the Cabriolet lift to a bus stop and ride to the Park City side, which resulted in more than 2 hours of transit and lift lines before we even put on our skis. For an experience that cost roughly $280 per person per day, this was disappointing and frustrating for my family.

Given the clear impact of staffing issues on our overall experience, I respectfully request a partial refund. While I don't expect a full reimbursement, a 50% refund (approximately $1,955) or equivalent would be a fair acknowledgment of the hardship we faced, and would help restore our belief that Vail Resorts cares about its customers. There are many world-class ski resorts in Utah and elsewhere, but I still want to love Park City!

Thank you for your time and consideration. I would be happy to discuss this matter further or review any alternative solutions you might propose. I appreciate your prompt response and hope we can find a fair resolution that restores my family's confidence in Vail Resorts.

Sincerely,

Zachary Rodman

Arlington, VA

View full review
Loss:
$3910
Pros:
  • World class mountain and snow at park city
Cons:
  • Limited terrain and lift options and dishonest communication

Preferred solution: Price reduction

User's recommendation: Avoid Park City and Vail - ski/board somewhere else!

Featured
Zachary R Kcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vail Resorts' greed cheated my family out of a special vacation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Vail Resorts' greed cheated my family out of a special vacation
Explore video interviews
Vail Resorts' greed cheated my family out of a special vacation - Image 2
Vail Resorts' greed cheated my family out of a special vacation - Image 3

This is a copy of an email I sent to ParkCityInfo@***.com and comments@***.com on January 4, 2025. It speaks for itself. Vail Resorts' operations since the start of the Ski Patrol strike on 12/27/24 constitute nothing short of FRAUD.

Good Afternoon,

I have been going to Park City since I was young and was very excited to visit with my family during this holiday. We visited the mountain and skied each day from December 28 to December 31. We were essentially locked in and committed to Park City/Canyons after having purchased our lift tickets and lessons in advance.

Purchase Details:

Confirmation: XXXXX

Purchase Date: December 4, 2024

Customer ID: XXXXX

Total Lift Pass Purchase: $3,910

It would be an understatement to say that we were all greatly disappointed in our Park City ski experience. We were aware of below-average snow conditions, but the widespread lift and trail closures went far beyond what could be attributed to weather. It was evident that a labor strike during our visit severely disrupted normal operations. Nearby resorts, though not 100% open, were running at a much higher capacity than Park City. Even today, Park City lags far behind local competitors in terms of open trails and lifts.

We received no advance notice about the operational setbacks. We and other day-pass holders were not given an option to refund or exchange tickets when it became clear the resort was severely under-staffed. Consequently, lift lines were unreasonably long, and the limited number of open trails became overcrowded and, at times, unsafe and unenjoyable.

Our third day on the mountain (12/30/24) was particularly dismal. Staying at the base of Canyons, we arrived around 9:00 AM to find the Orange Bubble lift closed (despite being open the day before) and a two-hour wait for the gondola. Staff advised us to take the Cabriolet lift to a bus stop and ride to the Park City side, which resulted in more than 2 hours of transit and lift lines before we even put on our skis. For an experience that cost roughly $280 per person per day, this was disappointing and frustrating for my family.

Given the clear impact of staffing issues on our overall experience, I respectfully request a partial refund. While I don't expect a full reimbursement, a 50% refund (approximately $1,955) or equivalent would be a fair acknowledgment of the hardship we faced, and would help restore our belief that Vail Resorts cares about its customers. There are many world-class ski resorts in Utah and elsewhere, but I still want to love Park City!

Thank you for your time and consideration. I would be happy to discuss this matter further or review any alternative solutions you might propose. I appreciate your prompt response and hope we can find a fair resolution that restores my family's confidence in Vail Resorts.

Sincerely,

Zachary Rodman

Arlington, VA

View full review
Loss:
$3910
Pros:
  • World class mountain and snow at park city
Cons:
  • Limited terrain and lift options and dishonest communication

Preferred solution: Price reduction

User's recommendation: Avoid Park City and Vail - ski/board somewhere else!

Rodrigo d Gho

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Lake Tahoe, California

Not refunding unused tickets

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Contains 1 confidential file for company representatives

Vail has the worst customer service EVER. I purchased a day lift ticket, that has astronomical prices this season, and couldn't use because of a snow storm in Tahoe.

I tried to call the phone number multiple times and no one picks up. When someone answered, they said the refund for an unused lift ticket cannot be processed.

The policy says clearly that unused tickets can be refunded. They are cheating customers.

View full review
Loss:
$199
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Don't go there

Lessie Whm
map-marker Sacramento, California

I have had a pass at Heavenly for years and this season customer service- condition of ski area has been really bad.

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Either there is wind hold on Dipper and Comet chairs or they are digging out. Whatever the case the Nevada access is severely limited.

With such limitations one would think that more grooming on the lower mountain would be groomed better. North bowl has not been groomed in a month. The Olympic Downhill run had, March 16, 17, been groomed so poorly that it was dangerous. I am fed up with the lack of attention being paid to the skiing customer.

I am not going to renew my pass ad many of my friends are looking for other options in Ski Areas next winter. It is too bad!

View full review

User's recommendation: Ski somewhere else!

Christian I

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Verified Reviewer
| map-marker Broomfield, Colorado

Travel Insurance Scam

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I purchased a season pass from Vail Resorts (as I have for many years) for the 20/21 season. The pass came with insurance.

In December, I filed for a refund based on the policies expressed statement that quarantine due to COVID-19 was covered. I waited 2 months for a response, and they denied my claim, stating it was a pre-existing condition. I filed an appeal and heard nothing back from them. Furthermore, I called, and they eventually denied the appeal.

Moreover, I filed a complaint with the Better Business Bureau, they denied the claim again. This company is a SCAM.

They use a shill company to deny the claims. Management company to deny the claims

View full review
Loss:
$537
Pros:
  • Great ski areas
Cons:
  • Scam insurance and shill insurance management
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Just beware - if you try to use the "insurance" you will not be covered.

Tom S Cbd

No adjustments for epic pass

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Purchased epic pass. All of Vail resorts closed due to corona virus.

Unable to use the pass anywhere to bad. Had not used the pass yet this season. Heard from acm the insurance carrier said no refund or concessions. Said should have bought the insurance.

. Was not looking for a full refund, would've appreciated a few days of skiing next season on the now worthless pass. Will think twice about skiing at vail properties.

There are many other resorts. Not 100% sure the insurance wouldve made a difference.

View full review
Loss:
$600

Preferred solution: Price reduction

User's recommendation: O read the fine print

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