Vail Resorts
Vail Resorts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vail Resorts has a 1.4 star rating from 6 reviews and consumers are mostly dissatisfied; unfavorable reviews dominate (83% unfavorable).
Positive Feedback
Reviewers praise the world-class skiing, great ski areas and strong location, especially at Park City.
Negative Feedback / Risk Areas
- Horrible customer service and frequent mentions in Vail Resorts reviews of poor responsiveness.
- Denied refunds, disputed travel insurance, and issues with auto-renew and billing.
- High prices, limited terrain or lift closures, and reports of dishonest communication.
Key Takeaways for Future Customers
- Expect premium pricing and weigh value before purchase or membership commitments.
- Document transactions and be prepared for billing or refund disputes; Vail Resorts customer complaints are common.
- Consider alternative ski areas if customer service and reliable operations are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vail Resorts has a 1.4 star rating from 6 reviews and consumers are mostly dissatisfied; unfavorable reviews dominate (83% unfavorable).
Positive Feedback
Reviewers praise the world-class skiing, great ski areas and strong location, especially at Park City.
Negative Feedback / Risk Areas
- Horrible customer service and frequent mentions in Vail Resorts reviews of poor responsiveness.
- Denied refunds, disputed travel insurance, and issues with auto-renew and billing.
- High prices, limited terrain or lift closures, and reports of dishonest communication.
Key Takeaways for Future Customers
- Expect premium pricing and weigh value before purchase or membership commitments.
- Document transactions and be prepared for billing or refund disputes; Vail Resorts customer complaints are common.
- Consider alternative ski areas if customer service and reliable operations are priorities.
Media from reviews
Tired of being ignored?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Vail Resorts' greed cheated my family out of a special vacation
This is a copy of an email I sent to ParkCityInfo@***.com and comments@***.com on January 4, 2025. It speaks for itself. Vail Resorts' operations since the start of the Ski Patrol strike on 12/27/24 constitute nothing short of FRAUD.
Good Afternoon,
I have been going to Park City since I was young and was very excited to visit with my family during this holiday. We visited the mountain and skied each day from December 28 to December 31. We were essentially locked in and committed to Park City/Canyons after having purchased our lift tickets and lessons in advance.
Purchase Details:
Confirmation: XXXXX
Purchase Date: December 4, 2024
Customer ID: XXXXX
Total Lift Pass Purchase: $3,910
It would be an understatement to say that we were all greatly disappointed in our Park City ski experience. We were aware of below-average snow conditions, but the widespread lift and trail closures went far beyond what could be attributed to weather. It was evident that a labor strike during our visit severely disrupted normal operations. Nearby resorts, though not 100% open, were running at a much higher capacity than Park City. Even today, Park City lags far behind local competitors in terms of open trails and lifts.
We received no advance notice about the operational setbacks. We and other day-pass holders were not given an option to refund or exchange tickets when it became clear the resort was severely under-staffed. Consequently, lift lines were unreasonably long, and the limited number of open trails became overcrowded and, at times, unsafe and unenjoyable.
Our third day on the mountain (12/30/24) was particularly dismal. Staying at the base of Canyons, we arrived around 9:00 AM to find the Orange Bubble lift closed (despite being open the day before) and a two-hour wait for the gondola. Staff advised us to take the Cabriolet lift to a bus stop and ride to the Park City side, which resulted in more than 2 hours of transit and lift lines before we even put on our skis. For an experience that cost roughly $280 per person per day, this was disappointing and frustrating for my family.
Given the clear impact of staffing issues on our overall experience, I respectfully request a partial refund. While I don't expect a full reimbursement, a 50% refund (approximately $1,955) or equivalent would be a fair acknowledgment of the hardship we faced, and would help restore our belief that Vail Resorts cares about its customers. There are many world-class ski resorts in Utah and elsewhere, but I still want to love Park City!
Thank you for your time and consideration. I would be happy to discuss this matter further or review any alternative solutions you might propose. I appreciate your prompt response and hope we can find a fair resolution that restores my family's confidence in Vail Resorts.
Sincerely,
Zachary Rodman
Arlington, VA
- World class mountain and snow at park city
- Limited terrain and lift options and dishonest communication
Preferred solution: Price reduction
User's recommendation: Avoid Park City and Vail - ski/board somewhere else!
Charlotte, North Carolina
Where is my informations???
Where are my messages and contacts and profile Pictures???What did you do with all my existing informations my existing Contacts my messages from friends and family members former co-workers my own personal profile Pictures??You deleted all my info and I want it all back because you have no rights to delete my information or less this site is a scammer???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Broomfield, Colorado
Vail sent my emails to the wrong person and won't refund next season's pass...
The company told me they would not help me.
Because I'm still registered under my family's account (no way to change this online, I've tried), all my email notifications were going to my dad's old AOL email, but I didn't know this, and I did not receive any of the auto-renew reminders. I missed the deadline to cancel auto-renew. I called customer service and both the representative and the corporate person they forwarded me to said I missed the deadline and there was no way to process a refund. The corporate individual I spoke to told me if I'd called the day after the charge, they would have been able to help me.
My dad did not receive the auto-renew email until two days after the deadline, and I called one week later. They told me it was impossible that I hadn't known about the auto-renew, that I'd had months to turn it off, and that I should have paid better attention.
It was the worst customer service experience I've ever had in my life, and I'm going to have to use the money I'm saving for Christmas presents to pay for a ski pass I won't use enough to pay off... because I can't afford the gas and parking with my *** salary.
- Good skiing
- Long lift lines
- Expensive everything
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Buy the Ikon Pass
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Lake Tahoe, California
Not refunding unused tickets
Vail has the worst customer service EVER. I purchased a day lift ticket, that has astronomical prices this season, and couldn't use because of a snow storm in Tahoe.
I tried to call the phone number multiple times and no one picks up. When someone answered, they said the refund for an unused lift ticket cannot be processed.
The policy says clearly that unused tickets can be refunded. They are cheating customers.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Don't go there
I have had a pass at Heavenly for years and this season customer service- condition of ski area has been really bad.
Either there is wind hold on Dipper and Comet chairs or they are digging out. Whatever the case the Nevada access is severely limited.
With such limitations one would think that more grooming on the lower mountain would be groomed better. North bowl has not been groomed in a month. The Olympic Downhill run had, March 16, 17, been groomed so poorly that it was dangerous. I am fed up with the lack of attention being paid to the skiing customer.
I am not going to renew my pass ad many of my friends are looking for other options in Ski Areas next winter. It is too bad!
User's recommendation: Ski somewhere else!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Broomfield, Colorado
Travel Insurance Scam
I purchased a season pass from Vail Resorts (as I have for many years) for the 20/21 season. The pass came with insurance.
In December, I filed for a refund based on the policies expressed statement that quarantine due to COVID-19 was covered. I waited 2 months for a response, and they denied my claim, stating it was a pre-existing condition. I filed an appeal and heard nothing back from them. Furthermore, I called, and they eventually denied the appeal.
Moreover, I filed a complaint with the Better Business Bureau, they denied the claim again. This company is a SCAM.
They use a shill company to deny the claims. Management company to deny the claims
- Great ski areas
- Scam insurance and shill insurance management
- Poor customer service
Preferred solution: Full refund
User's recommendation: Just beware - if you try to use the "insurance" you will not be covered.
No adjustments for epic pass
Purchased epic pass. All of Vail resorts closed due to corona virus.
Unable to use the pass anywhere to bad. Had not used the pass yet this season. Heard from acm the insurance carrier said no refund or concessions. Said should have bought the insurance.
. Was not looking for a full refund, would've appreciated a few days of skiing next season on the now worthless pass. Will think twice about skiing at vail properties.
There are many other resorts. Not 100% sure the insurance wouldve made a difference.
Preferred solution: Price reduction
User's recommendation: O read the fine print
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