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Misrepresented, dishonest, rude , unhelpful .we booked our holiday via vacation to go. I was informed that they only had two last cabin left so I have to decide quickly if we're going to book this cruise. Not true they are still advertising this cruise on there website and have plenty of availability.They further lied to me about the cost of the holiday and found they took almost another five hundred extra they blame this on the exchange rates.i...
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vtgcs

vtgcs We truly regret that our multiple attempts to reach a resolution with you were found unsatisfactory. I do hope that the compensation provided will help you and your family enj...

1.0
#958246
WORD OF CAUTION: Vacations to Go had totally misreprented their product! We had chosen Melia Caribe Tropical Resort in Punta Cana by our travel rep's recommendation. Big mistake! This was NOT a 4-5 star resort as claimed! Although the grounds are beautiful, the resort offers VERY poor customer service and facility management!!! Below is just a brief synopsis: 1. Staff is NON-ENGLISH speaking (even on a basic level), apathetic, and poorly...
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Anonymous

nina we have booked a cruise with vacation to go leaving on the 31st of December, they lied to me about the price and totally mislead me and then fobbed me off by saying that its t...

vtgcs

vtgcs Thank you for sharing your feedback about the Melia Caribe Tropical. I am very sorry to hear how disappointed you were with this resort and about the issues you encountered th...

I have to let everyone know please do not use Vacations to go. They are the worst travel agency I've ever used. I had a week long girls trip just, returned this weekend from Punta Cana. From the original booking it was like pulling teeth to get information. We booked the Excellence hotel based on reviews. While the property was nice it was a boring experience for 4 single ladies. We weren't looking for men just other singles to interact with. I...
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vtgcs

vtgcs Thank you for the additional review of your recent rip to Punta Cana, and I apologize once more if we failed to meet your expectations in arranging this vacation for you. Cust...

Just spent 3 hours planning a trip that was advertised on-line by Vacations To Go "all inclusive" to Ixtapa, MX. Planned the flight with American Airlines then called Vacations To Go to lock in the dates and fare quoted which said includes: 1 room, meals, drinks and activities for a mountain view room. When I called Vac. to Go, I was put on hold for a long time then was told they would call me back. Got a call in about 15 min. to say that...
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vtgcs

vtgcs I'm sorry to hear about the pricing change you experienced. I know it can be frustrating to miss a lower price, but we never guarantee a rate won't change if you wait to lock...

Worst company ever.. POOR CUSTOMER SERVICE. TRAVEL AGENTS ARE NOT KNOWLEDGEABLE AND CARING ABOUT THE CUSTOMERS. Here is a snap shot of an email i sent.. Hello Mr. Barnes, Thank you for your prompt response. This was a special trip because we were celebrating a promotion, we were mourning a death, we have all been going through life struggles and we really needed a getaway. Lets get all of this straight. 1. CHAUNCEY AND LYNEETA were not on...
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vtgcs

vtgcs Hi, my name is Kimberly Aven, and I'm the Senior Director of Customer Communication at Vacations To Go. I am very sorry to hear you are disappointed with your resort stay. The...

I am right now experiencing a problem with vtg they sent me a email of the cruise cancellation policy .we cancelled cause of a separation, each of us was to get a 200 dollar credit minus 50 dollars and we had 24 months to use that credit. Well 5 months later guess what both credits was put in the ex name aND a it's carnival fault sorry duck it up its only 200 dollars credit.I've have been dealing with vtg from cruises to all inclusivesorts...
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vtgcs

vtgcs Jerome, my name is Kimberly Aven, Senior Director of Customer Communication at Vacations To Go. I am sorry to hear you are disappointed with us. Unfortunately, in situations l...

I have been on 5 cruises with VTG and they were wonderful. last week we went and it was a vacation from H---. The people next to our room were so loud you could not sleep because they played music so loud In the middle of the night. During the day the porter came to are room and ask if we were OK . I said no this music it to loud . He said yes it is so he had me call security. The next day same thing and I see a security lady walking by our...
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Anonymous

Ee Which cruise line was the the cruise from ***?

Anonymous

Anonymous That sounds like a cruise line issue not with the agency. The agency has no control over what goes on a cruise ship

3.6
I liked
  • I like the service
I didn't like
  • Food in cafe was horrible
  • Always out of ice
#838815

Resolved

HERES MY RANT FOR TODAY........Last year I booked a Honeymoon trip for my Son and his Fiancee...my gift to them....I was assured that this was the absolute BEST price since I booked early and the price was only going up from there....I was also told I had until May 15, 2016 to pay the trip off..I even have it in writing !!!!.....GREAT!!!......TODAY...I get a call saying they made a mistake and if I dont pay it off NOW they are cancelling the...
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1.0
I didn't like
  • Unhelpful
  • Anything about the process
  • Pricing policy
#832055
This business and it's employees have NO redeeming qualities. I nearly lost my non-refundable deposit because Richie failed to charge the balance due on the due date. I had an unexpected family emergency and wasn't aware of the due date. Fortunately (or unfortunately as it turned out) I got back in time to reply to Richie's email to tell him to do his job and charge the credit card he already had on file. His manager RJ is also completely...
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vtgcs

vtgcs My name is Kimberly Aven, Senior Director of Customer Communication at Vacations To Go. I am very sorry to hear how disappointed you are with our service. Customer satisfactio...

1.2
I didn't like
  • Lack of customer service
  • Unhelpful
  • Unprofessional
#797090
This company should NOT be allowed to exist as they function on false business practices. Constantly promoting deals IN WRITING and then claiming they can't actually deliver those promoted deal once you call them. BBB should get involved and shut them down! You should not be able to promote in writing "Great deals including bonus amenities of beverage package and pre paid gratuities at no extra cost" and then show a dollar figure next to it that...
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vtgcs

vtgcs My name is Sorrell Warren and I am the VP of Agent Service Evolution at Vacations To Go. I am sorry to hear that you could not find a cruise. Vacations To Go advertises thou...