Sireen Urv
map-marker Sedona, Arizona

Beware of Vacation Service Network

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Beware of this company! They do not deliver what you pay for and their customer service is non-existent (especially if you have a problem). I paid for a one bedroom and did not get that when I checked in to the resort I was set to vacation at. They had no record of me, had never heard of Vacation Service Network and I was stuck with a tiny little noisy studio where I could hear everything going on in the next room because my room had an adjoining internal door! I tried to reach VSN but they never returned my calls. I finally got an email from them saying they made a mistake and there was nothing they could do about it. My vacation was ruined because of this. I strongly urge booking with another company.
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Loss:
$400
Cons:
  • Hated them
Reason of review:
Not as described/ advertised
2 comments
Guest

Agent who booked the studio instead of a 1 bedroom is no longer employed with us. Client was refunded difference. At the time we found out, there were no other units available at resort.

Guest
reply icon Replying to comment of Guest-1276053

Agent fired? It is a business of only you and your husband.

So who of you two got fired? What a joke.

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