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This has been the worst vacation rental experience we've ever had. I am very disappointed in this cabin. From the beginning this booking has been a nightmare. Was asked to send photo ID three times, was asked to sign contract twice. Didn't receive check in info until after time for us to check in so we lost most of our first night here because we couldn't leave until we knew we could actually get in. No one on the phone could tell us when the...
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Rented a house from vacation rental pros in palm coast, fl in Dec 2016 and found them to be the worst, most unresponsive company. Choose this rental specifically for the pool. When we arrived it was not working. I called several times each day the entire week. It was never fixed. I left a message with the office manager who never returned my call. Sent a email to the head of the company at the end of our vacation with no response. Paid $6,000...
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1.2
Product
I didn't like
  • Pool was not usable
  • Pool was not working
#999418
For years we have dealt with VRBO for our vacation home rentals and had much success but this year we decided to give this other company a try, Vacation Rental Pros., Bad Idea! We had nothing but problems from day one. Not only do you get a different answer to the same question every time you call but no one seems to know anything so they just make up as they go along. First I was given a price of 6,000 for the week which was outrageous. Then...
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1.0
I liked
  • Home but not the price
I didn't like
  • How i was cheated
#992794

Vacation Rental Pros Property Rental Review

#996258
1.0
Booked a property 4 months out. After I paid in full and two weeks before the arrival date they call and say the home will not be available bc of maintenance. I have been on hold for literally hours only to be hung up on. They will not refund my $1900. I may be forced to take legal action. This is ridiculous.
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Short Review for June 11, 2016, Other

#863858
1.8
I will never go through vacation rental pros again. Do not use this company.
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Absolutely the worst company out there. Total Scam. Lied to us time after time, no resolution, ruined our vacation. Bugs, filthy, pool like ice, no one came out, Do not rent from them, check out the reviews on them. We are considering a class action suit. We arrived and entered and the house had cob webs at the door, dead worms on floor, living room couches were so filthy they were sticky and we had to buy bedsheets to cover them, Pool had worms...
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Anonymous

Anonymous And they won't. You paid your money, came and went home. They will never call you to resolve the issues you had. He doesn't care about happy, repeat customers. If you have...

Anonymous

Anonymous You are correct, they are terrible. I know. Owner is a total ***, money hungry and doesn't care about anyone but himself. You'll have to sue him to gain justice. Good luck.

1.0
I liked
  • Getting out of that home that was filthy
I didn't like
  • Did not correct problems after being informed
  • This seems to be how that company operates
They pray on people who cannot view the property before hand. We rented a house at 301 Harbor Shore in Venice and it was disgusting and we paid huge for it. Worms, cold pool, dead ghecco on towel, plugged sink, nasty. They never came out and kept putting us off hoping that we would leave and we did. Feel free to call me for a verbal. It ruined our vacation and was the subject of our talks every morning. Pictures do not represent the house at...
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1.0
I liked
  • Not one thing
I didn't like
  • Disgusting ruined the vacation for all of us
  • No one had checked it out before we arrived
  • Alive and dead bugs
My experience with Vacation Rental Pros has been nothing short of horrific. My family booked a large beach house near Vilano Beach, Fla., for a weeklong stay beginning Oct. 8. Family members were coming to Florida that week to celebrate my mother’s 80th birthday. Family members were coming from all over the country and had rented beach homes in the same area though other companies. Unfortunately that week, Hurricane Matthew also decided to visit...
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DO NOT RENT FROM THIS COMPANY! their homes on line are computerized and when you arrive they are not what they look like on line. We booked a vacation home and it looked brand new on line but upon our arrival it had not been cleaned, had 100's of bugs on the carpet, cobwebs and dirt on the floors. Dog hair as well and it stated on line that their were no dogs allowed. I contacted their company to get reimbursed and after two weeks of emails and...
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1.5
#968219
After asking a question over the phone about a property I was told the pool of the property was heated. I decided we needed this in writing, so on the online application form I wrote this and asked to be called within 24 hours so I could cancel within 48 hours. First, they took over $400 instead of the $300 booking fee and could not tell me why... They took that money out immediately after I gave them my debit card number. The next day when I...
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I didn't like
  • Disorganized
  • Shady buisness
  • False advertising
#960260
I am an owner of a condo in Florida. My original rental agent sold her company to Vacation Rental Pro. October is my first rental with VRP and it has been a nightmare from day one for my tenants. It's next to impossible to reach an actual person when you call them. Their follow up is spotty at best. Once my current commitment to renters is over I will be changing over to another rental company. I seem to be doing the legwork that I pay them to...
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Contact Vacation Rental Pros

Headquarters Address:
Vacation Rental Pros
151 Sawgrass Corners Drive,
Ponte Vedra Beach, FL 32082
Phone:
(888) 947-4659
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Vacation Rental Pros Recently Discussed

 
Be wary of Vacation Rental Pros. In our experience with them, we found them to be deceitful and very hard to reach after the initial sale. They were friendly enough at first when doing the actual booking but after that it was a whole different story. They did not return my voice messages and one time they actually hung up on me as soon as I identified myself and why I was calling. In all our experiences with VRBO, this would have to be the worst...
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Anonymous

Anonymous If you have a complaint against Vacation Rental Pros, please send an e mail to vacationrentalproexperience@forward.cat
We are compiling information to form a class action ...

Anonymous

Anonymous Same experience.. Never use this company!!!