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BEWARE. It looked like such a good deal. We booked in Nov 2022 for a trip in Nov 2023. Per documentation (we have copies) last payment was supposed to be May 2023. One month (April) before last payment I contacted them to get status on visas process. They claimed they had sent an email in February (that email was never received) and was told that I was dropped by the list and couldn't go to the trip (I have the chat conversations). They didn't even had the courtesy to send an follow up or send email to let us know we have been dropped. The are claiming that I "cancelled" the trip by not responding to that email and refuse to return our money. The would not admit that they cancelled us. BEWARE of this company. I have traveled to China before with another company and those deceiving practices were not used. Search the internet for other similar scams from UTO. Report them if you are one of their victims. They have been suspended by their local BBB.
- Deceiving company
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