UTOvacation
UTOvacation Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UTOvacation has a 1.0 star rating from 3 reviews; consumers are mostly dissatisfied, recent recommendation: Stay away; common issues include poor customer service, discounts problems, and high price level.
Positive Feedback
There is no consistent positive feedback in the recent UTOvacation reviews and no reliable praise for service or offers.
Negative Feedback / Risk Areas
- Recurring complaints about abrupt cancellations and credits that cannot cover rebooked prices, reflecting prominent UTOvacation customer complaints.
- Misleading package details and surprise billing for extra charges like compulsory tips and room supplements.
- Poor response from customer service and refusals to issue refunds despite documented payment and timelines.
Key Takeaways for Future Customers
- Document all communications and payment receipts when booking to support any refund claims.
- Confirm final itinerary and billing terms in writing before paying full amount.
- Consider alternatives if prepayment is required without clear cancellation and refund policies.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UTOvacation has a 1.0 star rating from 3 reviews; consumers are mostly dissatisfied, recent recommendation: Stay away; common issues include poor customer service, discounts problems, and high price level.
Positive Feedback
There is no consistent positive feedback in the recent UTOvacation reviews and no reliable praise for service or offers.
Negative Feedback / Risk Areas
- Recurring complaints about abrupt cancellations and credits that cannot cover rebooked prices, reflecting prominent UTOvacation customer complaints.
- Misleading package details and surprise billing for extra charges like compulsory tips and room supplements.
- Poor response from customer service and refusals to issue refunds despite documented payment and timelines.
Key Takeaways for Future Customers
- Document all communications and payment receipts when booking to support any refund claims.
- Confirm final itinerary and billing terms in writing before paying full amount.
- Consider alternatives if prepayment is required without clear cancellation and refund policies.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My us 1600 credit with uto vacations
- - Two trips paid in 2022; the first trip was canceled for missing passport photo with credit not usable; the second trip canceled and refund sought.
Uto vacation never respond they have lots of victims from their scam activities they still owned me us 1646 refund to my credit card
I saw two trips with them that were very cheap, so I paid the first installment on both in 2022. The first trip was to Cambodia, China, and Thailand in October 2023.
I presented all documents on time. When I had to finish paying, they said they hadn't received my passport picture. They gave me a deadline which I respected, but they cancelled my trip and gave me credit that I can't use because their cheapest trip now is $7000 and I want my money back. They also cancelled my second trip to China and Japan, saying that if I don't cancel it and the situation in China gets worse, I won't receive a credit.
So, I cancelled it. This company is a scam and I want all my money back.
- Scamers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware UTO Vacation
- - 9-night Phuket package for $198 pp; only 7 nights included; hotel far from Kalim Beach; extra charges billed; left after 3 nights.
Found a 9-Night Phuket hotel package deal through UTO Vacation on TravelZoo for $198 per person. We booked two rooms for our family of five and paid the full amount, $995 in January, only to find that the 9-day package only included 7 hotel nights.
UTO's initial ad promised a 5-star beach resort with the name to be released a month before the June 2023 trip date.
In later correspondence, that was switched to "beach accessible" hotel. The hotel we ended up staying at was in the hills, more than a kilometer away from Kalim Beach, a 17-minute walk. The hotel only provided one free shuttle ride to Patong Beach at 10 am each day and warned that it filled up quickly.
So much for "beach accessible."
Then, just a couple weeks before the start of the trip, UTO sent us a bill for an additional $350, claiming that the hotel didn't offer three-person rooms even though UTO listed "triple room" on our initial billing statement. UTO also tried charging us another $40 per person for "compulsory tips."
We refused to pay either of the charges.
Because of the poor location of the resort, we ended up leaving the hotel after just three nights, with no refund for the unused nights.
UTO Vacations was a nightmare to deal with and is the worst travel company we have ever used.
Preferred solution: Apology
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBEWARE
- - Booked Nov 2022 for 2023 trip; claim of Feb email, not received, and being dropped; refunds denied.
- - BBB suspended the company; beware of UTO scams.
Rude answers from UTO Vacation in most cases and they do not acknowledge the facts that they cancelled without notifying me and they cancelled me in February 2023 when the last payment was supposed to be in May 2023 according to the documents that had provided (I have it in print). The have refused to refund the money they were supposed to keep in a Trust fund. And according to them they cancelled because they had limited space, so they are just pocketing the money.
We booked in Nov 2022 for a trip in Nov 2023. Per documentation (we have copies) last payment was supposed to be May 2023. One month (April) before last payment I contacted them to get status on visas process. They claimed they had sent an email in February (that email was never received) and was told that I was dropped by the list and couldn't go to the trip (I have the chat conversations).
They didn't even had the courtesy to send an follow up or send email to let us know we have been dropped. The are claiming that I "cancelled" the trip by not responding to that email and refuse to return our money. The would not admit that they cancelled us. BEWARE of this company.
I have traveled to China before with another company and those deceiving practices were not used. Search the internet for other similar scams from UTO.
Report them if you are one of their victims. They have been suspended by their local BBB.
- Deceiving company
Preferred solution: Full refund
Travel Agencies Expert Talks
Travel Tips: Airbnb VS Traditional Renting
Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
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