Joycelynn Sbk

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Verified Reviewer

recently changed to UW, previous supplier...

recently changed to UW, previous supplier installed smart meters but gas version does not seem to work. best solution ??
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Lesley H Gyg

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Verified Reviewer
| map-marker Taunton, Somerset

Cancel supply

I am moving into Flat 11, Margaret St, Halifax, and I cannot get my Broadband connected because your supply is blocking the landline. The previous tenant vacated the flat on 1/9/2023...and she left no forwarding address or mobile number. According to your letter, the A/C # 983****...I have not been able to get through to you by telephone. I need this for tomorrow 14/9/2023. Please email me as this is urgent.
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Anonymous
map-marker Burnham-On-Sea, Somerset

I pad fault.

My I pad I obtained from you several years ago and am finding it does not support IOS16; I need this to be able to upload a new Barclays app concerning line banking.My I pad settings tell me my iPad is up to date.This has happened with one grocery online shop as well.Please give me a solution to this.Is there any way of upgrading my iPad..1? My membership number is 756****
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Nili Czi
map-marker Deal, Kent

UW are the worst I've ever experienced

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Their customer service is hopeless, they never fix anything, blame others and bill whatever they like, when they feel like it. They are out of control in my opinion. Meters can take years to get fixed whilst they 'estimate' what they think you might be using. Hours trying to get through. It's like having a part time job! The other 'services' turn out to be expensive. The proposition they offer is just not true.
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User's recommendation: Run for the hills, stay away.

PH W

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Verified Reviewer
| map-marker Norwich, England

On attempting to contact this company

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On attempting to contact this company about illegal parking by one of their vans, the people I got treated me as a disabled person as though I was stupid, incompetent and an idiot. So I will now get Police to tow said van as the staff on the phone refused to put the correct department on to deal with this situation!
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Cons:
  • Abuse you give a disabled person

Preferred solution: Comply with the law

User's recommendation: Don’t bother as the attitude towards disabled people is a joke

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