2 TOTAL REVIEWS
ICANCELLED MYORDER AFTER 3MINUTES, THEYSTOLE $50 JUST FORAPPLYING
I googled "what's the fastest way to get my US passport?" USPASSPORT123.COM popped up, The website name is misleading, they make it sound like they are a Government Agency. I did not paid attention to that detail and went ahead and entered the website. Like a fool, I checked on "PASSPORT RENEWAL", once I clicked, THEN I got to see their fees. I have to say though, once I cooled down and calmed myself I have to admit that they did a really good job at protecting themselves with fine print and so forth. They made sure to have an answer to every issue at hand, including how quick you cancel, the "lady" on the phone by the name of Martha said that even if I cancel within 30 seconds I would still lose my $50.00, so basically they took $50.00 to do NOTHING!!, she also said that I should have read the fine print, she stated that the reason they keep the $50.00 was to "reserve" an expediting place at the issuing Government Agency. She also said that the purpose of their business was to expedite the passport, I explained I was not traveling until after the 24th of May, she said It didn't matter, since I "signed" a contract. When she explained about the non refundable $50.00 fee, explained it was clearly disclosed on the form, which is true and I agreed with her, but I told her that normally a business whether it would be an agency, a store, a real corporation, who would not issue refunds do it after the service has been rendered and one decides to cancel... Anyway, I told her I needed to speak to her supervisor, in fact I wanted to speak with the general manager, and I was willing to go to the president of the corporation or the maximum authoritiy in the company, she refused to let me speak to a supervisor because according to her "there was noone in the office who would go against company policies and just issue a refund, I explained that it was my right to have the call escalated, she refused once again and said I needed to email the support department ans someone would get back to me... In other words, they want me to just give $50 away just for having a website where I filled up the application at. If someone has had the same or a similar experience, please contact me, I am planning to take this people to court, even if I just get enough money to pay for the subpoena fees.. for me it is the principle. I will give them the opportunity to make things right by speaking to their president or whoever will listen. Anyway, if anyone is interested on file a multiple law suit, contact me at activeinvesting@***.com p.s. she also told me that the rest of the money will come in in 24 business days..
MISLEADING buried MATERIAL facts about Refunds and Cancellation
I went online to USPassport123 and started the process, they have you input your card information and give 3 lines of what you'll be charged for, one of them being a $50.00 cancellation fee, which led me to believe I could cancel at any time and lose only $50.00. Unfortunately after I emailed them I wanted to cancel the service and please return the other $79.00 I was charged I received a phone call from Angel at USPassport123 this morning and she asked why I wanted to cancel and I said this was my first passport and my neighbor said to just go to the courthouse which I did and Angel said "you had a 24 hour, 1 business day to cancel, you won't be getting a refund" and I thought for certain she was mistaken and I looked through everything and there on the THIRD page of the INSTRUCTIONS on what to do to obtain your passport in no special font or exclamation point whatsoever is their cancellation policy, buried in the Instructions on Page 3! UGH, I feel duped!
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