USFamily
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Minneapolis, Minnesota
US Family.Net has suspicious billing practices and awful customer service
- - Billing continues after cancellation.
- - They billed me for an extra month and the mailed modem.
- - Support can't explain charges; account not found.
This company is very sketchy with it's billing practices. They are still billing me for services I did not receive two years after I canceled my service and moved out of the state.
Their online support staff refuses to explain why I am still receiving the bills that I am and their telephone customer service cannot even find my account in the system half the time. Their system is disorganized and they expect the customer to pay for that. After I canceled my service, I was charged for an extra month of service plus the price of the modem that I had mailed back to them. From there, the bill increased $3 a month for a mysterious "pay by check fee", which no one could explain to me.
Two years later I'm still receiving these bills that increase monthly eventhough I have complained several times to many unhelpful customer service reps.
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