Andreea A Gql

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Verified Reviewer
| map-marker Maldon, England

Missing items

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USC - Missing items
USC - Missing items - Image 2
USC - Missing items - Image 3
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I placed an order of £1,000 and received some clothes, which were the cheapest items that I'd ordered, approximating £183. The rest of them never arrived.

I contacted the store, emailed them, as they don't have a functioning customer service office to call. I sent them screenshots and pictures like, 'Look, my items are missing,' but they didn't agree to provide a refund or replace the missing items. I also contacted the delivery company, Evri, and they advised me to contact the store. Well, the store didn't answer me at one point.

Thankfully, I paid with Klarna for secure payment, and they blocked the payment.

After five months, I received my money back from Klarna because this store is terrible! They steal!

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Loss:
$1000

Preferred solution: Apology

User's recommendation: Don’t shop with them is a miserable shop . They don’t have an actual customer service even to call them .

Anonymous

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Verified Buyer
| map-marker Bedford, Bedford

My order

USC - My order
I ordered online last night and made a payment for collection from sports direct stor, but I want next day delivery to my home,.
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Irvan Kif

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Verified Reviewer
| map-marker Mitcham, Merton

Change delivery address

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USC - Change delivery address
Original review Aug 20, 2023
Trying to resolve a simple problem like changing the delivery address shortly after receiving order email confirmation was very frustrating. Online web chat was not live and didnt solve the problem. Email option not answered within a feasible time to rectify the problem. No Customer service contact number available. Will not be using USC again, unsatisfactory after sales service.
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User's recommendation: Do not purchase anything from this company.

Destiny U Sso

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Verified Reviewer
| map-marker Southport, England

Return challenges

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USC - Return challenges
I bought some stuffs from USC online. Need to return b/c due size. It saying incorrect order number.
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Pros:
  • Good stuffs
Cons:
  • Very poor customer services

Preferred solution: Full refund

Ashten Wol

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Verified Reviewer
| map-marker London, England

Faulty product

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I contacted them after taking a 74mile trip to store to be told I couldn't return item after sending photos I got told I could return item which I did they sent same item back to me I contacted them again who said return was rejected I couldn't do anything else unless I got a 3rd party to check it and results on headed paper I asked who 3rd party could be I was told they could not help.any further I am now left with a faulty Product
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User's recommendation: Don't buy with out checking item

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