USA1 Industries
USA1 Industries Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
USA1 Industries has 1.8 star rating based on 1 customer review. Consumers are mostly dissatisfied. Rating distribution is 100% unfavorable. Pros include some good parts; cons note irregular business practices, misleading web site, and high prices.
Key Takeaways for Future Customers
- Check recent USA1 Industries reviews before ordering and expect limited communication.
- Be prepared for long delays and prefer alternative suppliers for truck parts.
- Request clear ship dates and consider payment methods given refund practices.
Negative Feedback / Risk Areas
- Frequent reports of no response to phone calls or emails reflecting poor customer service.
- Orders listed as in stock but not shipped, a recurring theme in USA1 Industries customer complaints.
- Refunds issued by check only and long waits for parts, creating billing and refund friction.
Positive Feedback
Some reviewers note receipt of usable parts and value the store layout despite overall dissatisfaction.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
USA1 Industries has 1.8 star rating based on 1 customer review. Consumers are mostly dissatisfied. Rating distribution is 100% unfavorable. Pros include some good parts; cons note irregular business practices, misleading web site, and high prices.
Key Takeaways for Future Customers
- Check recent USA1 Industries reviews before ordering and expect limited communication.
- Be prepared for long delays and prefer alternative suppliers for truck parts.
- Request clear ship dates and consider payment methods given refund practices.
Negative Feedback / Risk Areas
- Frequent reports of no response to phone calls or emails reflecting poor customer service.
- Orders listed as in stock but not shipped, a recurring theme in USA1 Industries customer complaints.
- Refunds issued by check only and long waits for parts, creating billing and refund friction.
Positive Feedback
Some reviewers note receipt of usable parts and value the store layout despite overall dissatisfaction.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gibsonville, North Carolina
Very unprofessional company, misleading customers, no communication, poor customer service.
- - Interior kit ordered Nov 2022; charged upfront; not delivered.
- - Website showed in stock; owner unresponsive; refunds by check only.
I ordered an interior kit in November 2022. The web site showed it in stock.
My card was charged immediately prior to parts shipping. The web site still shows the parts in stock. This is not a computer glitch. They are misleading customers to get an order.
As of 8/10/2023 I have not received the door panels or sun visors. I sent a letter to the owner but got no response. Communication is poor. They do not return voice mails.
They will not answer the phone. Very few emails were responded too. All ship dates were missed. Refunds are paid by check.
They will not issue a refund electronically. Find another supplier for your truck parts!!!
- Irregular business practices
- Misleading web site
Preferred solution: A fair refund. Not adjusted down per their accountant.
User's recommendation: Do not do business with USA1
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting two years for parts - door panels
- - Ordered door panels on 7/26/2021 and have waited two years.
- - No one returns phone calls or answers the phone.
I have been waiting for 2 years for door panels which were ordered 7/26/2021. I have gotten the run around since I placed my ordered, such as Covid, parts coming from China, and production manager to run door panels.
No one returns phone calls or answers the phone. So I guess I call every day until I either get my door panels or money back!
User's recommendation: Don’t order from this company.
Wichita, Kansas
Ordered seat covers 3months ago. Still waiting if you can possibly get them to answer the phone it’s amazing then they tell you a lie and never get back with you. They do not return emails either.
They took my money happily. And I never received my order.
If you possibly can get they on the phone tell you a lie a never return your phone call. They dont return emails either.
Almost 2 years and they still can't complete my order.
Apr21 I ordered a complete interior. It's now Jan23 and I'm still waiting. Getting a lot of excuses.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this company at all costs.
Dissapointed
- - Parts arrived slowly in small shipments and were not enough to complete the project.
- - 30-day return policy leaves customers without support.
If customer service or a "let me help you attitude" is something important to you...then stay away from usa1. I have been restoring a square body truck and have waited nearly two years for the parts to come in.
They had sent me a few parts at a time but not enough to begin and finish a project. Now that I have been so patient the company policy has been to kick you to the curb after 30 days of receiving the parts for any return or replace.
So they take your money and hide behind "company policy" when it comes to helping out a customer. Of course the manager was not available to talk to, typical.
- Some good parts
- Suck
- Poor poor customer service
Preferred solution: Apology
User's recommendation: Take your money to another parts place
Hollywood, Florida
They suck
So rude. Never informed about orders.
Misleading. They suck.
That's it They suck. Order parts somewhere else
- Suck
User's recommendation: They suck
Las Cruces, New Mexico
False Advertising
- - Website shows parts in stock when they are not.
- - Order email lacked shipping date or estimate.
- - There were no updates after 10 days.
Website lists parts as being in stock when they are not. After purchasing parts the sales order that was emailed to said: "The attachment should have estimated ship date or date schedule." The attachment had nothing regarding shipping.
It's been over 10 days without any communication from the company regarding my order status so I called them. They said they were waiting on the part I ordered and that the website had listed it as being In Stock. I mentioned to the sales representative that they had the item listed in stock but she said it gets busy and they cannot update all their information on their website.
They offered no discount on shipping or any other discount. I still have not recieved my merchandise.
Companies Similar to USA1 Industries
Classic Parts
“Ordered a side window for a 1990 Ford ranger, and when it arrived to my house, it was shattered in 1...“
TMI Products
“The wire that retracts the seats is too long. There's too much playing this lever. I tried talking with...“
RokBlokz
“Parts missing... Talk to a person...not cool. Will not recommend this company anymore. STUPID I HAVE TO...“
Slime Tire com
“So the hose , where it comes out of the pump has *** in it need a replacement black hose, need a phone...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Been waiting on a console and door panels for 1 1/2 years. was told 3 weeks ago that production on them was running and panels would go out next week, waited 3 weeks no door panels, called said some other reason panels were delayed.
This is either a fraudulent company that is selling parts that they don't have.
Our parts are paid for as well so they take your money then never send your product, claim its always something every time i call and will not send a refund. I think i am going to contact AG in NC.