USA Vein Clinics

Ever since Vein Clinics of America was acquired by USA Vein Clinics, the service has been awful. The two systems were incompatible with each other so that led to a massive issue with scheduling, treatment plans, and insurance issues and the computer programs caused a ton of issues for patients and staff have been understandably frustrated as well. What was once a well-oiled machine has become a dysfunctional mess with no customer service. I've had appointments canceled multiple times, insurance had approved procedures and then withdrew approvals and I had to get them again and wait another two weeks. I had appointments confirmed on the day of procedures only to show up at the office and find a sign on the door that it was closed that day. (seriously, I have pictures!) I also had appointments canceled on the day of the appointment as I was driving to the office, this happened at least 3 times. There was no communication about the merger prior to it taking place to give patients a heads up about what the changes would be or what to expect in terms of care, their doctors, their insurance, or anything at all. Whoever is on the communications team needs to be fired as well as the IT team for the incompatibility issues with the customer healthcare platform. It also appeared as though all staff were laid off because it took up to 90 minutes just to get checked in for appointments and there would be one doctor, one nurse or ultrasound tech, and one receptionist that was called in from another location, sometimes flown in from out of state. I also found out that some procedures that I had scheduled were no longer performed at the office location I was going to, but would not have known this had I not called to confirm that appointment and I would have shown up for a procedure only to discover that it was no longer done at this location. I am now being moved to a different office but have to restart the consultation process because what insurance previously approved is being denied now because of a change in location. I've also been trying to get my medical records for months and have not been able to obtain them. Additionally, there is no way to communicate with your doctor through an online chart, see your records online, or do anything outside of the call center. Even trying to email a customer service rep is impossible because the contact us form online only allows you to enter insurance info for a consultation. Avoid USA Vein Clinics.

Long story. I would rather speak with someone over the phone. My number 862368**** Thank you Aneta Bernard

THE NY STATE DEPARTMENT OF HEALTH ENCOURAGES MEDICAL FRAUD BY DOING NOTHING TO STOP IT. Subject: ELDER ABUSE, NEGLECT, FINANCIAL EXPLOITATION, EXPLOITATION, INSURANCE FRAUD. IN BRIEF: I REQUESTED MY MEDICAL RECORDS FROM THE USA VEIN CLINIC LOCATED AT 116-02 QUEENS BLVD., FOREST HILLS, NY 11375 AS THE FED. LAW HIPAA RULES. THE OWNERS OF THE USA VEIN CLINICS ARE YKATSNELSON@ USA CLINICS.COM AND HIS WIFE, DRFLORA@***.COM DR. RICHARD DI FIORE AS WELL AS DR. MICHAEL LEVY WERE ON THE CASE. THOSE RECORDS SHOULD HAVE BEEN SENT TO ME WITHIN 10 DAYS. IT HAS NOW BEEN APPROX. 1 1/2 YEARS & I STILL DO NOT HAVE MY MEDICAL RECORDS. I AM STILL HAVING HORRIFIC PROBLEMS WHICH HAVE WORSENED SINCE THE SO CALLED TREATMENT AT THE USA VEIN CLINIC WHICH I WOULD LIKE TO GET REASSESSED BY THE VETERANS HOSP. VASCULAR CLINIC WHICH IS IMPOSSIBLE WITHOUT MY TRUE & COMPLETE MEDICAL RECORDS FROM THE USA VEIN CLINIC. PLEASE TAKE A LOOK AT MY LEGS. I CAN'T HELP BUT WONDER HOW MANY OTHER CLIENTS AS WELL AS SENIOR CITIZENS THEY HAVE NEGLECTED & ABUSED FOR THE INSURANCE MONEY. PERHAPS PART OR ALL OF MY ENTIRE MEDICAL RECORDS HAVE BEEN CHANGED AS DR. RICHARD DI FIORE DID PROCEDURES ON MY RIGHT LEG WHEN THERE WAS NOTHING WRONG WITH MY RIGHT LEG, NOW THERE IS. HE STATED HE HAD TO DO THEM ANYWAY. THERE IS ALWAYS A WITNESS IN THE ROOM WITH ANYONE WHO IS HAVING A PROCEDURE. I AM AS WELL MAKING THIS COMPLAINT AGAINST THE NY STATE DOH WHO STATED THEY HAVE BEEN INVESTIGATING MY COMPLAINT NOW FOR MANY MONTHS YET I STILL DO NOT HAVE MY MEDICAL RECORDS? ERICA, BUTLER AN INVESTIGATOR FROM THE NY STATE DOH CAN'T SEEM TO REMEMBER HER PHONE #? SHE ALWAYS GIVES A NUMBER THAT NO ONE CAN REACH HER ON. NOW SHE HAS SOMEONE WHILE ACTUALLY LEAVING A MESSAGE TELL HER WHAT HER PHONE # IS ? I AM A VETERAN OF THE UNITED STATES AIR FORCE, AS WELL AS A SENIOR CITIZEN &THIS AS WELL IS ABSOLUTE ELDER ABUSE, NEGLECT & FINANCIAL EXPLOITATION/EXPLOITATION OF THE ELDERLY. THE OWNERS OF THE USA VEIN CLINIC AS WELL AS DR. RICHARD DI FIORE & DR. MICHAEL LEVY SHOULD BE INVESTIGATED & CHARGED WITH NON COMPLIANCE OF STATE & FEDERAL LAWS AS WELL AS ABUSE, NEGLECT AND EXPLOITATION OF THE ELDERLY. THEY AS WELL OVER APPROX. 1 1/2 YEARS AGO WHEN MY REQUEST FOR MY MEDICAL RECORDS WERE DISHONORED, THEY WERE SUPPOSED TO SEND ME APPEAL FORMS WHICH THEY NEVER DID & THIS AS WELL IS IN NON COMPLIANCE WITH NY STATE & FEDEREAL LAW. ANY HELP IN THIS MATTER WOULD BE MOST HUMBLY APPRECIATED. ALL THE BEST, MADELEINE MARIANI POB 790355 MIDDLE VILLAGE, NEW YORK 11379-**** E-MAIL- MADELEINEMARIANI@***.COM ADDENDUM: WANTED OUTCOME: MY ENTIRE PAPER MEDICAL FILE SIGNED UNDER PENALTY OF PERJURY THAT THEY ARE ALL MY ORIGINAL MEDICAL RECORDS WITH NO CHANGES BY DR. RICHARD DI FIORE, DR. MICHAEL LEVY, THE OWNERS OF THE USA VEIN CLINICS NOR ANYONE ELSE. AN INVESTIGATION REGARDING : *ABUSE, NEGLECT FINANCIAL EXPLOITATION/ EXPLOITATION OF THE ELDERLY. * MEDICARE, MEDICAID, OTHER INSURANCE FRAUD. *DR. RICHARD DI FIORE/MICHAEL LEVY LICENSE AT THE VERY LEAST SUSPENDED. *USA VEIN CLINICS, SHUT DOWN FOR ABUSE, NEGLECT & FINANCIAL EXPLOITATION/ EXPLOITATION OF THE ELDERLY. * FINES FOR ALL FOR NON COMPLIANCE WITH NY STATE & FED.LAWS. PLEASE, KEEP ASSEMBLYWOMAN CATHERINE NOLAN INFORMED OF THE PROGRESS IN THIS MATTER AS SHE WAS KIND ENOUGH SO MANY MONTHS AGO TO INFORM THE NY STATE DEPART. OF HEALTH OF THIS MATTER & OF WHICH UNFORTUNATELY THE NY STATE DEPARTMENT OF HEALTH HAS ESSENTIALLY DONE ABSOLUTELY NIL IN THIS MATTER. THE COMMISSIIONER OF THE NY STATE DEPARTMENT OF HEALTH IS HOWARD ZUCKER. I HAVE WRITTEN HOWARD ZUCKER, THE COMMISSIONER OF THE NY STATE DOH AS WELL AS ALL OF HIS TEAM MEMBERS & HAVE RECEIVED ABSOLUTELY, NO REPLY. PERHAPS AS WELL, ASSEMBLYWOMAN CATHERINE NOLAN CAN FOLLOW UP WITH COMMISSIONER HOWARD ZUCKER OF THE NY STATE DEPART. OF HEALTH AS TO WHAT IS THE OUTCOME OF HER ORIGINAL REQUEST. HER E-MAIL: nolanc@***.gov