USA Trace
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USA Trace Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
USA Trace has 1.1 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Stay away from this company. If you want to do research on your ancestors in the US, join Ancestry and save a bundle.".
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trace.con is a ripoff
Trace.com refuses to refund my $150. They said it was their "scoping" fee.
What scoping? They looked at nothing that would even remotely meet my objectives. They just decided to give me a whole new set of objectives on their own and then they charged me for a scoping fee.
That is a total ripoff. Very bad company.
Preferred solution: Full refund
User's recommendation: Stay away from this company. If you want to do research on your ancestors in the US, join Ancestry and save a bundle.
Beware, you pay for nothing
Ripped off.
Honolulu, Hawaii
Usa trace won't stop charging card
This is an add on to above complaint.Here is a list of 61 + sites all connected for predatory collections.
Address-Searches.com
AllSSN.com
Back-Ground-Check.com
OperatorsLicense.com
People-Trace.com
People-Traces.com
PeopleTraces.com
Reverse-Addresses.com
Reverse-People-Search.com
ReverseAddresses.com
SearchingLinks.com
SearchInmate.com
SearchSocialSecurityNumber.com
SearchSSN.com
SearchTrace.com
Social-Security-Number-Check.com
Social-Security-Number-Trace.com
Social-Security-Numbers.com
Social-Security-Search.com
Social-Security-Searches.com
SocialSecurityNumberCheck.com
SocialSecurityNumberTrace.com
SocialSecurityNumberVerification.com
SocialSecuritySearches.com
SonicRecord.com
SSN-Lookup.com
SSN-Lookups.com
SSN-Search.com
SSN-Searches.com
SSN-Trace.com
SSN-Traces.com
SSN-Verification.com
SSN-Verifications.com
SSNLokups.com
SSNSearches.com
SSNSite.com
SSNTraces.com
SSNVerification.com
SSNVerifications.com
SSNWorld.com
Tracehit.com
Tracing-People.com
SocialSecurityNumberVerification.com
Social-Security-Number-Search.com
Social-Security-Number-Verification.com
SSNverification.com
InvestigativeSpecialist.com
InvestigativeDatabases.com
InvestigativeDatabase.com
InvestigatorsKit2000.com
NevadaPrisoners.com
CaliforniaPrisoners.com
NewYorkPrisonsers.com
PrisonLocator.com
RosevillePolice.com
TexasPrisoners.com
CaliforniaInmates.com
NewYorkInmates.com
CaliforniaInmate.com
NewyorkInmate.com
Using any of these traps you in.
Honolulu, Hawaii
USA Trace.com
It sounds like you subscribed to a membership that you never cancelled. You can cancel a membership at any time.
Generally, clients sign on as members because they will be purchasing bulk searches. That would be the only reason why because the cost of the membership in addition to the discounted report is more than the one-time non-member report. We apologize that this point did not get across when you ordered.
Now we must ask what constitutes bad info?
Most of our clients are very happy with what we provide. All we can do is promise you WHAT we will search for and include it in the report IF it is found. We do perform the searches fully, but if public records are not reporting the information, there is nothing else we can do. Another thing to take into account: we can only report what a subject reports on himself/herself.
If a subject is attempting to hide, doesn't use credit cards, does have utilities or other public services in their name, they may be very difficult to locate without the services of a private investigator. That is not what we do. We provide information that is found in public records. We cannot tailor our services to the subjective needs of a client with the general report, but we do have a section where you can request a customized report and let us know exactly what you want.
If you cannot provide it, we are very forthcoming with that information.
It has been our practice to offer a free search within 1-2 months. Sometimes you will see changes and updates to information. If you did not get what you wanted and you did not contact us by email as the voicemail suggests, there is not much we could have done to help you.
We apologize that you were unhappy with our services.
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Dear Anonymous:
Our company has a very generous refund policy. If your refund was not processed, it was due to the fact that we did not have identifying information for your order.
Due to the volume of orders coming in and the fact that we use a third party to handle payments and processing (for security purposes and peace of mind for clients - we never are in possession of your credit card information), we need one of two items to process a refund through our 3rd party payment processing:
1) A 10 digit invoice id (not the paypal transaction number)
2) the email that you use to log into your paypal account (the paypal primary user id)
If we have that information we can initiate the process a refund. We have been notified that there are occasions when our emails go to a client's spam folder. Some clients may never notice we have been trying to contact them and are unaware their user id and password went to spam. Some of our clients do not notice in the terms that it is their responsibility to download their report off the site and that reports are not sent via email.
We will always post a report, and when we cannot locate enough information to post a report, it is always our practice to issue a refund or perform a search on a different subject if the client wants to use the credit on another search. Regarding your comments on voicemail: We indicate in the recording an email address where you may contact customer support to receive priority attention. We also indicate that you cannot leave voice mails at the number you call. For anyone that would like to hear that, please call 214-636-****.
If you did not receive a report, we are very happy to research account activity and refund you. Please send a message to research@***.com. For priority attention please enter your invoice id in the subject line. For anyone that is concerned about the service due to this post, please contact the Better Business Bureau (Dallas Office).
There is also a link on our site - www.usatrace.com. The company is under QuickLocators, LLC.
We follow the terms and conditions we promise our clients at www.usatrace.com/terms.html and look forward to resolving your issue if you contact us again. Thank you, USATrace Customer Support