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USA Taxi

USA Taxi

usa.taxi
What is your customer experience with USA Taxi?

USA Taxi Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • USA Taxi has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "*** no call a different cab company".

  • Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.

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Verified Reviewer

Bad experience

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Whom ever the guy is that is in dispatch on the phone should be fired and required to take a course in customer service and people skills. This guy is *** arrogant and demeaning.

So rude so un called for and so unprofessional!!! He must be very miserable with himself.

Get over yourself dude!!! Never again will we use this cab service however the cab was prompt, but the *** poor customer service ruined it for me!!

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Cons:
  • Prompt

Preferred solution: Fire the dispatcher

User's recommendation: *** no call a different cab company

1 comment
Guest

Do you have the name of the dispatcher? Color make and model of the car?

name of the driver? Pick up and drop off location?

Number that you called from? day and time of your call?

Anonymous
map-marker Warren, Ohio

Lying pred bully allowed to work the phone control trips

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The guy that answers the phone should be fired. Lied about a situation then threatens to ban.

Just asking simple question & things get treated like *** by that bully. 330 live to hire these type how he's allowed to have job that has to talk to ppl that need a rode that are stranded ppl are disabled & then he tries to ban me based on his mistake & lie.

get wrecked. Why they don't have a google review page that pred gets away with treating many ppl like ***

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3 comments
Guest

I agree . Had the same experience

Guest
reply icon Replying to comment of Guest-2488292

This is not Usa Taxi based out of Houston. And I’m not sure that you’re talking about Usa Taxi based out of Houston either.

That’s why I’m trying to get to the bottom of it and have asked you some questions. Please respond.

Electa Cwa

Dear valued customer, We apologize for the negative experience you had with our customer service representative. We take all feedback seriously and will investigate the situation to ensure that our policies and procedures are being followed appropriately.

We understand that the situation you described was frustrating, and we assure you that we do not tolerate any form of mistreatment or rudeness from our staff. Our representatives are trained to provide excellent customer service and to handle all inquiries professionally and efficiently. Regarding your request for a Google review page, we currently have a page on Google My Business where customers can leave reviews about their experiences with us. We encourage all our customers to share their feedback, both positive and negative, as it helps us improve our services and address any issues promptly.

We assure you that we will address the situation with the customer service representative in question and provide additional training if necessary to ensure that all our representatives provide the highest level of customer service possible. We value your business and appreciate your patience as we work to resolve this matter. If you have any further concerns or questions, please do not hesitate to contact us directly at 833-829-****. We are committed to providing exceptional service to all our customers and will do everything in our power to make things right.

Thank you for choosing our company, and we look forward to continuing to serve you in the future. Best regards, Paula Ellisor, CEO USA TAXI

View more comments (2)
Anonymous

Still cant get a cab in warren ohio.

Usa taxi, aka Millers usa taxi, all america usa taxi, maybe more. They never have cabs available when I call, always get told it will be at least a four hour wait.

Come to find out, they have contracts with agencies in trumbull county. So if you dont work & are on welfare, food stamps, or any form of govt. assistance you can schedule a ride to go to your govt. paid for doctors appts or whatever.

But if you are a hardworking person who needs a ride to pay bills or run errands, good luck. Also, I believe that the readon yhey are listed under three or four different names is to give the appearence that there is more thanone cab company in warren.

Dont be fooled they're all the same. Their only real competition, new valley taxi, wad pushed out of business within a year.

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1 comment
Guest

This is not Usa Taxi based out of Houston. we were not even in business at this time

Anonymous
map-marker Tampa, Florida

I can never get good service or a ride.

I work a steady job but I don't have a car right now. I have been a regular customer of these guys are on and off for the last 5 years.

For the last 6 months they have seriously gone downhill. 90 percent of the time when I call them I am told that it will be at least a two hour wait before I can be picked up. One morning I needed a ride at 430 am and they told me that the soonest that they could pick me up would be 10 a.m. One morning they told me they'd be there in half an hour.

An hour later I called back and was told they had forgotten about me that they could pick me up in another 3 hours. Tonight I called two and a half hours before I had to be at work.

They told me that the wait time would be 3 hours. This cab service useless for anyone trying to get a ride to and from work.

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1 comment
Guest

This is not Usa Taxi based out of Houston. we were not even in business at this time

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