USA Security store for home security? look elsewhere
About 1 week ago I received a night vision home security system from USA Security store in California. I purchased this full system after a lot of internet research but perhaps not enough. The system included a dvr, four cameras, cables, interconnects, remote; eveything needed to get it set up and going. The lengthy user manual is a translation from Chinese? It is barely clear. Written like a technical manual for very savvy techies, not first time customers needing more of a plug 'n play type direction. The system did not include 3 items listed in the online ad. They made a substitution which works well but didn't tell the customer and didn't say how to set up the new items. I had to call the store and find out for myself about the missing parts. The system did not include a parts manifest. A one page system setup guide isn't nearly enough info. The ad clearly shows one item which did not come with the system. My email to the store principle was met with sarcasm, but I did get the info that the part I thought was to be included actually was not. The dvr works well. The night vision security cameras are less than expected for the advertised quality. Again the technical instruction manual takes much time to understand. Not for a beginner. I asked them more questions via email but got no response. I can't recommend this company due to poor customer service
Rochester, New York
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