James C Zuf
map-marker Lakeland, Florida

They have always been able to provide my special products

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USA Bearings & Belts have been able to supply my specialty belts and bearings at a fantastic price. They seem to take their business seriously and keep me informed. I recommend them to anyone.
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User's recommendation: They save my company a lot of money.

Anonymous

They are Terrific Company

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I have been ordering from them for years. They are always friendly and helpful, and Great Pricing. Each employee I have spoken to has been great. I have anything from a very small order to large orders. They ensure everything is great and I as a customer am pleased. Some of the folks have been there for many years. I will come back to them as they stand behind their products and have taken care of issues if they do come up. 1 call is all it takes for them to help me. At times they have surprised me with having specialty items in stock and ready to ship.
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Reason of review:
Good customer service
3 comments
Guest

Yea, and thats not a Shill review by the company.....

Guest
reply icon Replying to comment of Guest-1466492

The owners are deceptive. That is likely indeed a shill review.

Even the company name is misleading.

USA Bearings? Cheap Chinese *** A real shady place.

Guest
reply icon Replying to comment of Guest-1609153

We just saw this as the owner of the company we appreciate you as our customer. We do try hard to help everyone. Can we always make everyone happy, no but we try hard.

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Amante Fig

USA bearings and belts terrible service!

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Terrible support. Bought some bearings on Ebay from them, usps lost them so had to file a claim to get my money back.

A month and a half later the damaged package arrived torn open with a sorry letter from USPS. I tried to contact them to let them know it arrived damaged and USA bearings and they blocked me from contacting them? Tried calling a couple times and left messages for the owner Jo and no reply, then they blocked my number?? Really??

What kind of reputable business does that? I have bought many times from them in the past but will not anymore.

It says right on their front page that the BEST customer service is their goal, sure doesn't seem that way to me if this is how they treat a issue over some $12 bearings. There are many bearing suppliers out there to buy from so their loss.

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Pros:
  • Price
Cons:
  • Customer service
Reason of review:
Poor customer service
8 comments
Guest

Stalking is a crime. This customer after receiving a full refund continued to call at least 20-30 times.

What kind of person does that. Once they receive their money they are free to choose whom they would purchase from.

We have no control over the Post Office. He continues to bully and we are not the only company he has done this with.

Guest
reply icon Replying to comment of Guest-2282836

Wrong, I called twice and to try and explain and then you blocked me, this is how you treat your customers, very poorly and I see you still have poor customer service after 5 years and still haven't learned how to treat customers. Not using reviews to improve but only to try and bash everyone that leaves a bad review for you.

Nobody continued to bully you LOL and you are the only company I have left a bad review for ever so that tells how bad your service is. Glad I have spent my thousands in bearing purchases with other companies over the years and also glad you saw the need to reply to my review after 5 years as it brought it to the top so everyone can see how poor your service still is.

Guest
reply icon Replying to comment of Guest-2283075

As a witness the sheriff had to be called. We were with the evidence the phone company was able to block his number.

This is an extreme case of stalking.

All we did for days was answer his horrible calls. What person in their right mind does this?

Guest

The owner is a neurotic paranoid. She spends more time bickering with customers and brow beating employees than anything.

Often deceptive and unstable. Your experience is par for course.

Guest
reply icon Replying to comment of Guest-1400492

This is a former employee who is trying everything to make us look bad. This is not a typical situation and in a normal circumstance not how it gets handled. This was a situation that was unreasonable.

Guest
reply icon Replying to comment of Guest-1887222

Nobody liked that employee. Just tried to bully everyone. That was not tolerated and she did not like it.

Guest
reply icon Replying to comment of Guest-1994666

I agree, sometimes folks are simply reflecting themselves and can't see who was actually the problem. They have gone all over the internet posting false information about the company.

This not only supply Chinese but other countries as well, from Japanese to European and USA, just so many don't want to spend the extra money for a name brand bearing. They sell to the masses.

Guest
reply icon Replying to comment of Guest-1400492

She had not received a call from this customer. Sounds more like an unhappy employee, otherwise how would they know how the employees were treated. If you are a customer we apologize your did not have a pleasant experience.

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