Update by user Mar 08, 2012
I am happy to report the owner called me and we came to a solution. My opinion does not change with the \"Manager\" but they did make it up to me by shipping my missing pieces directly to my house. It does ease the pain a bit from my initial experience.
Original review posted by user Feb 28, 2012
I should have read reviews before purchasing from them. THEY HAVE THE WORST CUSTOMER SERVICE EVER! DO NOT BUY FROM THEM ! We custom ordered a crib and a glider which was going to be delivered to the store in 3-4 weeks. When they called to say the merchandise was in, my wife called back to confirm. The following week I rented a vehicle with my stepfather to pick the merchandise up. I showed up with a vehicle I rented only to find out that one of the items that I expected was not even delivered to the store yet. The Manager said that they never said that the chair was there when my wife called back to confirm our delivery was in and that my wife was mistaken. I was annoyed but since I rented the truck already my stepfather pulled into the back and I loaded the huge box for the crib into the truck. We asked again if there was anything else, like a chair back there. The dock worker said hold on a second and then said NO after receiving instruction from a female worker (who I assume was the Manager). As the garage door was closing we assumed this transaction was done, shut the lift gate on the truck, and left the parking lot. We gave completely enough time for them to tell us we were missing something, but they failed to do so. My wife got a message the following Monday saying that "I drove away without getting the rail conversion kit for our crib". So I called to speak with the manager about these two incidents. I kept saying, think about this logically "Why would I spend money to rent a truck to pick up my items if not everything was in? Wouldn't I just want to do it once? On the second note, "Why would I drive away with only half of my order?" "Do you think I really want to come back again?" She basically tried to place all blame on us and not accept any responsibility for the two mix ups when both incidents and tell me it was my wife fault and my fault and my stepdads fault. Spread the word that these people are TERRIBLE. If you have a problem, they will not fix it, but rather tell you that YOU are the problem. Not the way to do business in this competitive world.