New Reviewer

Worst company and service ever!!!!

If I could give 0 stars I would. We got our first 2 kids furniture from here and the service was good then and the products were great. We are having baby #3 soon and ordered our furniture from them again. We ordered it months ago and they promised a late May or early June delivery at the latest. We have never got a call for scheduling from them. We call daily to try and talk to someone and they never answer. We leave messages and they never call back. The 2 times I did get a hold of someone on the phone, they couldn't help me. They acted like they were some random person off the street that was asked by the store associate to watch over the store and answer phones while they took a nap in the back. If my wife's due date wasn't so close, we would just get a refund and go somewhere else. At this point, there isn't much we can do anywhere else since this stuff takes weeks to come in. My advice to anyone who is thinking o buying from this place in the future. DON'T!!!! Unless you do not need your stuff anytime soon and don't care that they have the worst customer service in the world.
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ID
#1065103 Review #1065103 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Usa Baby Customer Care
Reason of review
Poor customer service
Loss
$1600
Preferred solution
partial refund and delivery of my furniture within the next 7 days.
New Reviewer

TERRIBLE !!!!!!!!!!!!!!!!

Update by user Mar 08, 2012

I am happy to report the owner called me and we came to a solution. My opinion does not change with the \"Manager\" but they did make it up to me by shipping my missing pieces directly to my house. It does ease the pain a bit from my initial experience.

Original review posted by user Feb 28, 2012
I should have read reviews before purchasing from them. THEY HAVE THE WORST CUSTOMER SERVICE EVER! DO NOT BUY FROM THEM ! We custom ordered a crib and a glider which was going to be delivered to the store in 3-4 weeks. When they called to say the merchandise was in, my wife called back to confirm. The following week I rented a vehicle with my stepfather to pick the merchandise up. I showed up with a vehicle I rented only to find out that one of the items that I expected was not even delivered to the store yet. The Manager said that they never said that the chair was there when my wife called back to confirm our delivery was in and that my wife was mistaken. I was annoyed but since I rented the truck already my stepfather pulled into the back and I loaded the huge box for the crib into the truck. We asked again if there was anything else, like a chair back there. The dock worker said hold on a second and then said NO after receiving instruction from a female worker (who I assume was the Manager). As the garage door was closing we assumed this transaction was done, shut the lift gate on the truck, and left the parking lot. We gave completely enough time for them to tell us we were missing something, but they failed to do so. My wife got a message the following Monday saying that "I drove away without getting the rail conversion kit for our crib". So I called to speak with the manager about these two incidents. I kept saying, think about this logically "Why would I spend money to rent a truck to pick up my items if not everything was in? Wouldn't I just want to do it once? On the second note, "Why would I drive away with only half of my order?" "Do you think I really want to come back again?" She basically tried to place all blame on us and not accept any responsibility for the two mix ups when both incidents and tell me it was my wife fault and my fault and my stepdads fault. Spread the word that these people are TERRIBLE. If you have a problem, they will not fix it, but rather tell you that YOU are the problem. Not the way to do business in this competitive world.
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2 comments
#587943

Nice to see that a solution was made and the customer is a happy camper:)

#536989

None of us are perfect and mistakes do happen from time to time. I'm sure the store has no control of when the merchandise is delivered to the store. Sounds as though you were just annoyed and nothing would have made you happy

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ID
#300788 Review #300788 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$1400
New Reviewer

USA BABY RICHFIELD STICKS US WITH BROKEN CRIB

We purchased Berg crib from USA baby in 11/06. Our daughter was born in started sleeping in it in May 07. She slept in the crib for 7 months as a newborn. The crib is a convertable crib with a front gate that comes up and down. The gate broke one day from use and it falls/gets stuck and can come undone. We tried to repair it and it seems that the wood or pieces are warped. I called USA baby in Dec 07 to repair it as we have in hand a 15 year warranty that says they will repair or replace parts. They referred me to the Sales rep who has not been returning our calls/calling with little answers for last 4 months, basically told us we're out of luck as Berg quit making wood cribs. I called USA baby and asked for someone to repair crib or replace it as it's a child safety issue. Our daughter has been sleeping in a pack and play and needs to have a crib. Our concern, is that the front gate is a safety issue and could come down if she pulls on it as she is now a toddler and can stand up in her crib. USA baby refused to fix it as they said they didn't have parts to fix it and refuse to replace it since the crib was discontinued. The warranty we have says nothing about the warranty being void if crib is discontinued and I'm sure this happens a lot as new models come out all of the time. So, basically we're left w/ a broken crib-out $500 and no where to turn.
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ID
#118587 Review #118587 is a subjective opinion of poster.
Location
Cottage Grove, Minnesota

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