Kathelinemh H
map-marker West Palm Beach, Florida

USA 3000 Deceptive

I booked a flight on thee computer - and printed out their rules and regulations. When I then had to cancel the flight, there was no access to anyone - after 8:00 p.m. It stated on the printed rules and regulations that you could canel up to 24 hours before - but it did not state that you must do it before 8 or there is no way to cancels. They don't even give you the full 24 hours. The computer portion of their program did not work to cancel - and I had an emergency and ended up somewhere with no phone access so I couldn't call them the next day - only that night. I don't have a cell phone tethered to my belt. The bottom line is they stated that I should have read the clearly stated "before 8" message during booking. The reality is I am on the computer and in the process of booking - the PRINTED copy should state the same thing - because it had EVERYTHING THE SAME EXCEPT the 8 pm deadline on it! Why wouldn't they put that ONE simple statement on the PRINTED copy? I guess they like the deceptive practice and FREE money they receive in the end. I have traveled with USA 3000 so many times in the past - but never again. They are truly deceptive and not really don't care about their customers. In today's economy, I would think they would care - but they only care about themselves and taking free money from hard-working consumers. Their customer reps are also rude and inconsiderate. I had to write them twice before they would even recognize my concern!
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Elashley L
map-marker Cleveland, Ohio

USA3000 flight to Cancun Mexico 3-17-11

To: Apple Vacations Customer Service From: Elizabeth Lashley & Gabriel Brugh Re: Booking # : 5095**** We are writing to express our sincere disappointment in our recent 1st and only trip to Cancun Mexico. First off, I will start with the positives though. Our stay at the Iberostar Tucan was wonderful and the transfer service was outstanding, especially considering we were about 12 hours behind schedule. We will definitely be returning to the Iberostar resorts, everything was remarkable. No complaints about the stay at the resort. The flight from Cleveland on USA 3000 was a totally different experience. We know we are not the only travelers to express our anger in regards to how the airline handled the delay. The flight was scheduled for 10:45am departure from Cleveland. We did not end up leaving until 6:45pm. As we all know delays at an airport can be frustrating in itself, however the way the airline treated us all as travelers was beyond anything we have experienced in all of our travels. First of all, in the beginning of the morning they told us a plane was scheduled to leave at 1:30pm.. Just before we are scheduled to board the plane, an announcement was made that the plane "did not have the correct authorization paperwork to fly into Mexico." Now, you are telling me they found that out in that very moment? I am sorry to say but I feel that is hard to believe. On the other hand though, all along while they are telling us we are leaving at 1:30pm the website for USA 3000 already showed the flight delayed and leaving at 6:30pm. When we approached the airport personnel to ask them why the website was saying something different, they became rude and gave no answers other than "well the website is not correct." Come to find out later - the website was 100% correct! A little after 1:30pm another announcement was made that the flight was once again delayed and this time until 6:30pm. The gate personnel became rude and impatient with the obviously frustrated travelers. There was absolutlely no compassion for what we were going through and at times they were simply mean. I, Elizabeth am a supervisor at a company and if any of my employees talked to customers the way were talked to they would be terminated immediately. As we said earlier, this was our first time traveling with Apple Vacations. We traveled with a couple that had used Apple Vacations 8 times in the past 8 years. They said over and over how nice Apple is and how easy it is to travel with them. Not only did we lose our entire first day of vacation, but we were treated with no respect at all. I sincerely feel that Apple Vacations and/or USA 3000 should compensate both of us (Elizabeth Lashley & Gabriel Brugh) for the loss of our first day of vacation. The $10 food voucher at the airport didn't quite seem to be appropriate enough and in my opinion was a joke since as we all know nowadays you can get maybe a water and an appetizer for $10. If our only option with Apple Vacations in the future is to fly on USA 3000, we will be looking elsewhere. Sincerely upset, Elizabeth Lashley & Gabriel Brugh 1601 Hawthorne Drive Mayfield Heights, Ohio 44124 (440)773-**** EL (440)313-**** GB
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1 comment

USA 3000 is not a customer or conumer friendly company. The customer is NEVER in the right and USA 3000 does have some very RUDE service people.

I think it is actually a job requirement. I, myself, will not give USA 3000 my business -

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