US Wings

The company does not make a refund of items returned.

If you want to return the item you bought, you already loss a shipping cost of about less than $l00.00. Bulky package will get to your door. No response on e-mails and only promises on the phone.

I used the online form and instructions. Never talked to anybody, but didn’t really need to.

It was a little expensive (I could probably purchased a new jacket for the price), but this was a gift from my mother and fit much better than the G1 issued to me. The paraloft had made minor repairs to cuffs and waistband, but the zipper was starting to go and then lining was in shreds so it needed serious repair (beyond capability of squadron Flight Equipment shop). I could not be more pleased with the product I received back from U. S.

Wings. If you have a jacket that needs repair, use them, you will not be disappointed.

Again, not cheap, but costs are reasonable and spelled out on the repair form. You get what you pay for.

Bought kaki pants, wouldn't give 5 dollars for in a clothing store. Thin material, faulty zipper.

I Had Ordered two Adventure Gear Khaki Shirt From US Wings. The First one had Holes in it That I didn't Notice Till After I washed it, So I Couldn't Return it and after Reading Through their "Return Policy" There was no Way I Could of Either.

So I Ordered another one a Year Later Hoping This Shirt would be okay, it Looked Fine...Till again, After I washed it and it Fell Apart.

I Posted on Their Face-book Page about it, the Post was Removed and I was BLOCKED. They Don't Care about the customer and They Don't Like to Hear the Truth Either. Never Again...

My husband purchased a jacket from US Wings a few years ago, it fit well. Nov.

2012 it was time to order the same jacket as the first was worn out. He ordered the same jacket #, same size, same color. It arrived, size L, khaki. Looks good.

My husband washed it to get out some of the wrinkles. When he put it on I could see it was much too big. I compared seams, chest measurements, there was a 3 inch difference in the chest and each shoulder seam was 2 inches longer. I called the company, they said they had changed manufacturers and since we had washed the jacket they would not take it back.

I explained the jacket size had changed quite a bit , why did they not mention this so the purchaser could have a heads-up?

They said they would not take it back, so...We will not buy from this company again. If you are concerned about Customer Satisfaction, I would not even consider this company.

I ordered an A-2 2000 jacked for my son's 13th birthday. This is not an inexpensive jacket. My son wanted a leather jacket and I invested all that I could spend on this jacket for his birthday. I called the company to verify that if I got the order in that morning that it would ship out that day. I paid extra to get 2nd day shipping so it would arrive in time for my son's birthday.

The company DID NOT SHIP the jacket that day. They had to confirm I had really placed the order. The only phone field on their order form is associated to the CC information. I used the home phone there because CC orders sometimes will not go through if you use a phone not associated to the account. I have to work and I don't work at home. They called that home number, where I would not be, to "verify" that I actually placed the order. None of this makes sense to me. My bank will take care of problems if my card is somehow stolen. If this is a standard thing to do then you need to provide a 2nd preferred contact phone number on your order form! Basic good business.

When I finally saw an email 2 days later and called, customer service didn't care a bit that the jacket would not be here for my son's birthday. They were willing to do NOTHING to make this right. I would have been a satisfied customer (not exactly happy but at least satisfied) if they would have knocked of the extra shipping and gotten out 2nd day air anyway. They didn't care a bit that it didn't ship on time as they committed to on the phone previous to my placing the order. They accepted no responsibility for any problem. I now have NOTHING to give my son on his 13th birthday. This is a sad comment on customer service and pride in business in today's world.

The Jacket was advertised as distressed cow hide. It was nothing more than cowhide with the top layer of the hide stripped off.

This makes it very thin and damage prone as well as non water resistant. It seems that they use leather that would not normally be acceptable, then strip the first layer off. This makes a swade like look and feel. When I complained they shrugged me off.

This was a very expensive jacket for what it was and shipping was a lot of money. I would advise that you never buy any of their goods unless you can see it.

Phony Ranger David ***, owner of US Wings, caught when he ran for mayor of Hudson Ohio. Also claimed to have a PhD, but he admitted that wasn't true either. Sgt. *** has his own discussion forum on socnet.com, and details comparing his claims vs his actual record are on the POW Network.

http://www.pownetwork.org/phonies/phonies1200.htm Third entry listed.

http://socnet.com/ - Search for David ***, postings go back to 2003.

Lawsuit in Summit County, OH (Searchable): http://www.cpclerk.co.summit.oh.us/welcome.asp

Has a Youtube video when he was confronted: http://youtu.be/5jY5zf_ykZQ

US WINGS,A MANUFACTURER OF CHINESE LEATHER "BOMBER" JACKETS SELLS A PRODUCT THAT IS EXCEPTIONALLY POOR AND HAS ESSENTIALLY NO GUARANTEE. THEIR EXCHANGE POLICY EXPIRES IN 10 DAYS.

CONVENIENT FOR A CO. THAT MANUFACTURES A PRODUCT WITH A LIFE EXECTANCY OF A FEW WEEKS. THE FIRST TIME I USED THE ZIPPER, IT SHREDDED. THE COMPANY DISAVOWED ANY RESPONSIBILITY.

PLEASE AVOID US WINGS. THE ONLY RESEMBLENCE TO A TRUE FLIGHT JACKET ENDS WITH IT'S IMAGE ON THE WEBPAGE. THE LEATHER IS PAPER THIN, THE LINING TEARS IF TOUCHED, AND THE ZIPPER IS AS DURABLE AS A PAPER CLIP. YOU'D BE BETTER OFF WEARING A PAPER BAG WITH HOLES TORN IN IT.

SINCERELY. DAN HEGARTY

My son wanted a leather jacket like Indiana Jones' for Christmas. Every family member (grandparents, aunts, uncles....you get the idea) looked for something close. We finally found one on the internet at a place called US Wings. It was over $400, but its for Christmas, right?

It is now February, and the jacket is beginning to tear in the pocket area. I called customer service and received instruction to return it so they could look at it. I received the jacket back the same week without any notification from them, and there was a letter in the box stated that I should take the jacket to a shoe repair place to get it fixed. Yeah, right!

I called and talked with General Manager Mike. He said, upon inspection of the jacket, they assumed that since there was so many blood stains that obviously someone had been in a fight while wearing the jacket. One excuse is as good as another. There was, of course, no blood stains on the jacket.....maybe soda or rain spots, but not blood. I wasn't looking for US Wings to clean the jacket, just stand behind their very expensive products.