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Us Soccer Store

Us Soccer Store

store.ussoccer.com
What is your customer experience with Us Soccer Store?

Us Soccer Store Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Us Soccer Store has a 1.4 star rating from 1 review and overall sentiment is negative; consumers report dissatisfaction and advise avoiding purchases.

Positive Feedback

Some buyers noted medium price levels and occasional discount codes, but positive mentions are scarce in Us Soccer Store reviews.

Negative Feedback / Risk Areas

  • Repeated customer complaints about no delivery and items charged but not received.
  • Poor customer service with unreturned calls and unanswered emails.
  • Refunds and billing issues after returns or shipping errors.

Key Takeaways for Future Customers

  • Check Us Soccer Store reviews and customer complaints before ordering.
  • Expect potential delays; confirm refund policies and contact options first.
  • Avoid relying on subscriptions, auto-ship, or membership perks without confirmed support.
View full overview ›

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Show reviews that mention
order customer service service customer response jersey number whichveascsentbsent phone size
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Anonymous
map-marker Saint Louis, Missouri

Cancellation

Tried to cancel and call never went thru shortly after I placed order. Can you please cancel my order

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Anonymous
map-marker Saint Louis, Missouri

Wanted to cancel order

Tried to contact shortly after I placed the order and call never went thru. Please cancel my order. Thank you

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Cslvin C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have not received merchandice

My daughter, Jacquelyn Behrendt, bought me a gift. There was something wrong so we were given a discount code number WNSCR84W for $100.00

I ordered a red XL swoosh hoody and never received it.?

Michael Ferguson said it would be taken care of. Mary, from customer service said shed help.

Its been 3 MONTHS! Please help

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Resolved
Misty W Tus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Fraud of shipping charges

Updated by user Jan 17, 2023

Company fixed the issue and I have been provided with full refund. I contacted the Bbb for their company and they resolved the issue.

Original review Dec 18, 2022

Hello - you guys made an error on my shipping and I would like you to refund me for paying for overnight costs. You also promised me a prepaid returns label and have yet to send it.

I need this taken care of ASAP as your return window will soon close.

Please address this immediately. order OUSSS182198 and OUSSS182243

Loss:
$40

Preferred solution: Price reduction

User's recommendation: Do not purchase from this company

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Karen E Ipp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

VERY BAD COMMUNICATION.

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Ordered 11/29/22. One item has still not been processed for delivery.

Emails answered by robo and no number to contact. Very disappointed child for Christmas.

User's recommendation: Go to Fanatics

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Anonymous
map-marker Charlotte, North Carolina

No items delivered

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I ordered over $200 worth of merchandise before Christmas. Merchandise was returned due to an incorrect address and since that time I have had no refund and no communication from the company despite multiple emails.

I am out over $200 and two people did not get Christmas presents.

This company is a scam. Customer service is nonexistent.

User's recommendation: Do not order from this company

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Anonymous
map-marker Charlotte, North Carolina

No items delivered

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Items not delivered. Have attempted to get redelivery or refund c 1 month.

No response and I am out over $200.00

User's recommendation: Do not order from here !

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Anonymous
map-marker Fairfax, Virginia

Terrible customer service

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This is the worst customer services I have ever dealt with. They do not answer the phone or their email. We have been trying to get in touch with someone for weeks.

User's recommendation: Do not buy here

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Doha, Baladiyat Ad Dawhah

Where's my order!!

Contains 1 confidential file for company representatives

I am following up on my order status. This is a surprise gift for my nephew.

Could you please advise when my order will reach my brother's residence?

I don't see any response yet. It's been 2 weeks now and no feedback received.

ORDER OUSSS185675

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Anonymous
map-marker Albany, New York

Charged for order, but over a month later it has not shipped and customer service will not respond

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I placed an order on November 4th and was charged that day for the full amount of my order. It is now December 8th, and I have not received a shipment date, I reached out to customer services via e-mail 4 times and got no response.

I called the customer service number and waited for 27 minutes, and an operator never got on the line.

I ordered from the US Soccer Store, rather than Nike, so I could support our National Soccer Teams. I hate to do it, but I would never order another item from them and advise anyone thinking of ordering from them to look elsewhere.

User's recommendation: Don't order from US Soccer Store (the offiical store of the US Soccer USWNT & USMNT)

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Oliva Msy

Missing my order that I have been charged for.

I ordered a soccer jersey on December 20th have not received my order and have been charged for it. This is my second e-mail and there has been no way to find out what happened to it.

User's recommendation: Would not recommend it.

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Anonymous
map-marker Hobbs, New Mexico

Wrong size Jersey Need women's L not youth whichveascsentbsent

This is the worst customer service ever. I will never do business with this group again.

HORRIBLE. Save your time and save your money .

They never follow up or return calls. they need to be reproted to the better business bureau

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Monica M Zht

Where's my order!!

I have called numerous times and nobody picks up. They say you will receive a call back and the recording says nobody is available and hangs up on you.

I've placed an order beginning of October, got charged, and still have not received two of the three jerseys I had ordered. I have talked to couple people whom said they would look into and call me back and never did.

I had filled out the email form and nobody responds. I want either the jerseys or refund asap!!!

Loss:
$200

Preferred solution: Deliver product or service ordered

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Anonymous
map-marker Hobbs, New Mexico

Wrong size Jersey Need women's L not youth whichveascsentbsent

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I can get no response to discuss exchange. I made the mistake of calling close to 5 oclock and they obviously were ready to go home and really did not do a good job questions at all.

I have tried numerous times to email with no response I get no phone calls returned. I am exhausted from trying to deal with them. Can someone please just communicate with me a living person.

Im retired on a fixed income . It the a total customer service issuec

User's recommendation: Don’t

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