Scam - took money and personal info

Site purports that you are getting a passport ** paying the fee and doing application, but they are not gov't affiliated and cannot issue a passport. Order Number XXXXXXXX. The business is the first to come up on a search engine for us passports. It is purposefully misleading consumers to thinking they are completing a government application and paying the passport *** of $70, but they are not affiliate with the government. From what I can tell they are just charging $70 to fill out an application then you will have to go through the process with the government and pay for your passport **** them. I work closely with internet scams and this one is very convincing. It was not until I noticed the email after the transaction did not come from a .gov account that I investigated and found this site is purposefully misleading. Further troubling is that the email I received included the following language: "Important Notice: We Strongly object to chargebacks or bank disputes and any dispute that we feel has been made with false intentions will be reported to the Local Federal Authorities. We take these matters very seriously. And if any claims are found to be fraudulent we will prosecute..." I feel this is an abhorrent scare tactic to dissuade frightened consumers from filing complaints. The site does have an accept popup stating they are privately owned, however the beginning of the popup starts in on a description that it is illegal to travel to foreign countries without a passport ******* consumers to believe it is just on that topic. It's further down, buried beneath that you see it says it is not government affiliated. It is worth noting you do not have to click accept to continue on the website. If you click off to the side, you still continue without having accepted this. When you click to start the application it just starts with the information gathering. It does not state you are not applying to the government directly. I was charged $70 by this insidious scam. I want that total $70 refunded immediately. I believed myself to be applying to the government for a passport, supported by the cleverly disguised scam, and that is simply not the service being rendered.
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ID
#2503825 Review #2503825 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Do not get you passpost this away

Within 5 minutes of getting the passport checklist i called to cancel the order and the guy said it was to late no refund. they have at the bottom of the website cancellation policy and you click on it and their is no site. i called and he went from don't cancel 15% I will save to 25% to i talked to my manager and he said you can have this deal . He never talked to anyone. this site needs to be shut down use the post office way safer than having your personal information sent though this company .
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ID
#1565050 Review #1565050 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund

US PassportOnline is a rip-off

I canceled my order within 5 minutes of placing the passport order after realizing I could get this same service for free from the post office. They wanted to charger $129.00 for a service that is Free. I called several people at USPAssportonline.com to cancel the order. After getting through to someone to cancel the order I received an email confirmation but they said they would still charge me $45 for the order. They never issued me any credits and I had to dispute the charge of $129.00 with my credit card company. My credit card company had to get my money back but US Passport would not refund me the full amount. I am still in dispute over the $45.
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2 comments
#1705663

this is not a safe way to get your passport .....local post office is 100% safer and cheaper

#1705661

I did the same thing as the customer before my review, I didn't feel safe sending them all my personal information. I called back right after I download the passport checklist and they said no refunds.

This is the kind of business that the government should close down.

i will never use any company like this again .... go to your local post office a lot safer

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ID
#448978 Review #448978 is a subjective opinion of poster.
Location
New York, New York
Loss
$45

About

US Passport Online LLC Terms of Service
To read more: https://uspassportonline.com/terms
Summary

As it is understood from the companys name, it is occupied with passport services. Thus, US Passport Online LLC gives an opportunity to use passport expedited services. Customers can order new passports, get passport renewal, solve problems of stolen or lost passport, recover damaged passports. Besides, you can order passport for your child is you are planning to travel abroad. US Passport Online LLC gives passport cards and inserts extra passport pages if necessary. There are some additional fees among which are government and acceptance agent fees. The company regularly appears in periodicals and other media in order to promote its services and new opportunities for clients.

US Passport Online LLC reviews and complaints

US Passport Online LLC is ranked 303 out of 1278 in Professional Services category

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