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US Passport Agency

US Passport Agency

travel.state.gov
What is your customer experience with US Passport Agency?

US Passport Agency Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

US Passport Agency has a 1.0 star rating from 3 reviews; consumers are mostly dissatisfied. 100% of users would likely recommend US Passport Agency to a friend or colleague. Rating distribution shows unfavorable feedback.

Key Takeaways for Future Customers

  • Expect expedited passport service offered but also possible long delays.
  • Prepare for difficulty reaching customer service and scheduling appointments.
  • Check passport details on receipt as errors have occurred.

Negative Feedback / Risk Areas

  • Frequent customer complaints about inability to contact a human operator and scheduling issues.
  • Reports of incorrect passport information causing costly delays and document problems.
  • Delays in renewals and emergency processing reported by users.

Positive Feedback

Service can provide expedited passport renewal when processing works as expected; some reviews note successful expedited service.

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Show reviews that mention
passport birth certificate birth certificate renewal received birth tulum grandmother info emergency
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Kadijatu M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To expedite passport

Its past 2 months since I sent out my passport for renewal, I am concerned will like to know what the problem please.

Preferred solution: Deliver product or service ordered

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Keith D Ych

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong address

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AI Highlights
  • - Passport shows wrong state.
  • - I'm waiting for my original birth certificate and paying $150 per day.
  • - A government official should call 609470**** back.

You put the wrong state on my passport so now I'm waiting for my original birth certificate which is costing me 150.00 dollars a day at a hotel in South Dakota to fix your mistake! The person that put the wrong state should be held accountable and would love a phone call at 609470**** back from a real government official. Thank you

Loss:
$1500
Cons:
  • Nobody checks if the information on the passport is correct

Preferred solution: My original birth certificate

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Ehesan T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Expedited renewal of passport

AI Highlights
  • - Flight leaves in under two weeks; can't reach Seattle operator; family safety.
  • - Passport expires in four months; not allowed to leave the country.

My flight leave in less than two weeks. I have been trying for 2 days, for multiple times to get ahold of an operator to schedule an appointment at the Seattle location.

My family is in a different country and I worry about their safety right now. i need to head over there, but my passport expires in 4 months and I am not allowed to leave the country. I have called the number (877)487-**** consistent and persistently and have been going in circles.

Please help. Much thanks!

Pros:
  • Expedited passport
Cons:
  • Almost impossible to get ahold of a human to schedule appointment

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t expect too much

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Lurena Uip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I never received birth certificate my child I want someone help me please

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I don't received birth certificate for my child I received the passport not certificate please help me

User's recommendation: Yess

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Katina Hkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t get any info

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Need an emergency passport I have a life threatening emergency and I need to fly out by the 28 to the 30th tulum my great grandmother has cancer and its not doing good

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