US Family Guide Reviews
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Verified Reviewer New ReviewerUS Family Guide is a Scam
- Did not receive any advertising services
- Scam company
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Christine,
Wow, I am very ashamed of your company for being so shady and flat out lying to us. The service that we signed up for was for your company to connect us with 7 bloggers in 7 different metro areas who we would provide a free lesson to in exchange for the mommy blogger to write about their experience and their blog.
I have never once heard of an advertising company charging for a service but then saying, "there was not a guarantee on sign ups for this promotion." That is a complete lie - we did not pay $980 for you to send out an email blast!!! We could easily (and more effectively) do that ourselves.
In addition, we spent a lot of time and money sending out 2 of our swim instructors to 2 of your bloggers home pools and they NEVER even followed up with the required blog post or responded to any of my emails. Basically they took the free 1.5 hour private swim lesson ($100 value) and ran!
I am again requesting a FULL refund for the $980 paid since your company has not provided one single thing that was agreed to in the contract.
You have not responded to my request for a refund once and I am extremely disgusted with your business practices.
Also, you haven't responded to my BBB complaint that was filed 2 months ago.
Hi Sarah, I apologize you are dissatisfied with your promotion. We reached out to all of the bloggers in the selected areas several times.
There was not a guarantee on sign ups for this promotion. The promotion was live for only a month and you requested to end this two weeks prior to the blog promotion outline date. With the requested high requirements, strict terms and small time frame this unfortunately limited interested parties. We have emailed you several times.
You have my information - Please reach out to us at any time for resolution.
Thank you. - Christine.
Just an update that the company never responded to my request for a refund and also has not responded to my BBB complaint. Terrible company and complete scam!! Also this company owns Colorado Resort Net so do not use them as well.