This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very happy

I have purchased 2 motors for my business trucks , Eddie was very helpful and professional . he walked me through the whole process, got my motors after 2 weeks installed them they are running perfectly. will definitely use this company again.
View full review
ID
#2789736 Review #2789736 is a subjective opinion of poster.

Ripped off!!

These people are absolute liars and thieves. On 7/7 I ordered a Duramax LBZ engine and turbo from Steve with a 3-4 week minimum wait time. Sent c.card info and initiated order but found out from shop following week engine was not needed. Called afternoon of 7/16 to cancel, was told too late in day and call back Monday 7/19. It took until Tuesday 7/20 to speak to Steve, who then transferred me to Daniel. I explained everything again to Daniel who pulled up my invoice and VERIFIED NO WORK HAD BEEN STARTED, NO PARTS ORDERED YET. He stated that since nothing had been ordered or started on the 25% "restocking fee" (never disclosed until AFTER they had my c.card info) would be waived and I would receive a FULL REFUND. I thanked him and thought that was that. Then received a call from Ethan on Thursday 7/22 who stated Steve and Daniel "miss-spoke" and that I would be charged a restocking fee but they were going to "give me a break" and only charge 10%. Went round and round with him about there was nothing to "restock", no parts were ordered, etc. I filed a complaint with BBB on Monday 7/26 in that a full refund was the proper resolution. Today 7/27 received email from Eddie that they are keeping the 25% "restocking fee" when all they did was generate an invoice. I am escalating this further and will be relentless until I receive all my $$ back. I wish I would have researched complaints against them before I ever called as everywhere you look (BBB, Google, Yelp, etc.) it's all the same AVOID THESE THIEVES AT ALL COSTS!!

User's recommendation: NEVER UNDER ANY CIRCUMSTANCE!!!!!

View full review
ID
#2718891 Review #2718891 is a subjective opinion of poster.
Location
Lindenhurst, New York
Cons
  • Horrible customer service
Loss
$1500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refusal to