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US Customs and Border Protection

US Customs and Border Protection Reviews

www.cbp.gov
What is your customer experience with US Customs and Border Protection?

US Customs and Border Protection Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

US Customs and Border Protection has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation reads "Beware". Complaints focus on customer service, website issues, and a perceived high price level.

Positive Feedback

There is no notable praise in available US Customs and Border Protection reviews; the sole review reports interactions that did not resolve the inquiry.

Negative Feedback / Risk Areas

  • Long hold times and dropped calls reflecting poor customer service and support response.
  • Website usability issues that hinder completing applications or finding information online.
  • Perceived high price level and lack of clear guidance for broker license submissions.

Key Takeaways for Future Customers

  • Expect potential delays contacting support; plan for extended hold times when researching US Customs and Border Protection reviews or filing applications.
  • Verify website steps and consider follow-up channels due to reported disconnects and unclear guidance.
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Informationbrokers license application and where to submit

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AI Highlights
  • - On hold 1:28 before being answered, then another 48 minutes and disconnection while questions about the broker's license remained unanswered.

Called to ask some questions on Brokers license. On hold for 1:28 minutes when this young lady answered.

I presented my questions to her. She put me back on hold I assumed to gather my information she didnt know how to answer. I stayed on hold another 48 minutes and was disconnected.

Im sure if my questions were about tik tok , Facebook and instagram she probably could have answered. This generation, worthless!!

Preferred solution: I went to CBP website. Got the information to fill out form 3124 application (Customs Brokers License. Where do I send it after all applicable paperwork needed?

User's recommendation: Beware

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