Amanda B Bsp

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Rude customer service

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Updated by user Mar 29, 2024

Received a refund but no apology and the rep who made the rude comment was the one who had updated me on the refund.

Updated by user Dec 16, 2023

I received notification that my deposits would be refunded, this email was sent by the same CSR who gave me a difficult time. Their letter was straightforward to the point and professional. I later sent an email saying I only relieved one deposit when I made two and I receive an email seven hours later that I had yet ANOTHER deposit to make.

Updated by user Dec 12, 2023

I went to check my account out of curiosity and all my bids were gone.... And I was immediately prompted to pay a deposit which I didn't mind paying but find it suspicious

Updated by user Dec 11, 2023

I have yet to receive an apology from the CSR or the company.

Original review updated Dec 11, 2023

I attached a file to an email showing I didn't see where the CSR was directing me to go... They shot back a very rude email suggesting I couldn't afford the product

I quickly alerted the representative of how what they were saying was unnecessary especially as it had little to nothing to do with my concern in the first place.

I also emailed the account issues page explaining what happened

View full review
Loss:
$1000

Preferred solution: Apology

User's recommendation: I recommend not asking for help unless you enjoy being put down

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