New Reviewer

Cancellation

I tried canceling several times within a month and half, when I went up on weekend because it's the only time I'm available they can't cancel on weekend. During the week, I leave work at 6pm when they're not available, uncalled-for. I was asked to leave work early to cancel, I can't do that unless urge fitness wants to pay me for time I lose. This place is a joke.

User's recommendation: Don’t do it.

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ID
#3962503 Review #3962503 is a subjective opinion of poster.
Preferred solution
Cancel

Billing complaint

I am a current member of Urge Fitness, Ewing, NJ. I just recently joined a few months back. I started off signing up only for the $30 a month membership and then signed up for the Elite membership, which includes several classes a week. Recently Ive been experiencing a...
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ID
#3612312 Review #3612312 is a subjective opinion of poster.
Location
Lawrence Township, New Jersey

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Verified Reviewer
New Reviewer

Aggressive, exploitive cancellation policies

I signed up for a month-to-month membership with this gym and tried to cancel after a little less than a month because I was completely unsatisfied but was told that I had to give a 60-day notice of cancellation. Now when I initially signed up, I was not given a copy...
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2 comments
#2094148

There is absolutely nothing subjective about the fact that I signed up for a “month to month” membership, even paid extra for a “non commit” option and then was legally bound to pay for three plus months even though I wanted to leave after one. It’s shady no matter how Urge Fitness tries to spin it. Here’s the subjective part: I’ve said it before and I’ll say it again, these people don’t know how to run a business and they are literally just shameless cash grabbers.

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ID
#2970089 Review #2970089 is a subjective opinion of poster.
Cons
  • Aggressive cancellation policies
Loss
$179
Preferred solution
A promise of full cancellation. A letter saying that I don't have to pay them anymore after they get 1 more month and their annual maintenance fee.

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