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URBN

URBN

www.urbn.com
What is your customer experience with URBN?

URBN Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

URBN has a 1.7 star rating from 4 reviews, with consumers mostly dissatisfied and a 100% unfavorable distribution; recent comments cite no response and failure to arrange replacements for faulty power banks.

Positive Feedback

No positive highlights appear in these reviews.

Negative Feedback / Risk Areas

  • Repeated reports of power bank failure within weeks and no working replacement or warranty support.
  • Customers report no response from customer service and absence of service centers.
  • Complaints note high price and poor discounts and special offers.

Key Takeaways for Future Customers

  • Check recent URBN reviews and URBN customer complaints before buying portable electronics.
  • Confirm warranty and replacement process and expect potential delays in customer service response.
  • Consider alternatives if warranty handling and replacement logistics are important.
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Media from reviews

URBN - Power bank problem
URBN - Power bank problemURBN - Power bank problem
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Friedrich Krw

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Verified Reviewer

Disappointed with urbn product

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AI Highlights
  • - Ordered URBN 27000mAh power bank 3 months ago; it stopped working.
  • - Fully charged on receipt; no physical damage; service centers unavailable; no response after 5 days.
Contains 1 confidential file for company representatives
Updated by user Mar 28, 2024

I had sent 2 mails regarding my issue with my power bank but still now no response from the company. worst service

Original review Mar 20, 2024

i have ordered urbn power bank 27000mAh 3 months back on amazon. I charged it fully when i received it.

starting it was ok & worked well. but suddenly from last week it stopped working. I tried many times but no use. Charging was also full.

There was no physical damage to the power bank.

I thought to take it to service center but later got to know that there are no service centers available. I sent mail to the company last 5 days back but still know no response & no one contacted me to collect the power bank.

Preferred solution: replace the power bank 27000mAH or provide service to it

View full review
Resolved
MOUMITA M Ktb

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Verified Buyer
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Verified Reviewer

Resolved: Power bank problem

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AI Highlights
  • - Power bank not charging or working.
  • - Repeated complaints; no response or replacement from Urbn; price 1399.
URBN - Power bank problem
Contains 1 confidential file for company representatives

Power bank not working... Not charging .After repeated time after lodging a complain and request for a replacement, there is no response from urbn.

So poor customer care service... No one contact me.

1399 rupees is not a matter of joke. I will never purchase urbn product if not get replacement.

Loss:
$1399
Cons:
  • Very poor product quality and customer care service

Preferred solution: Replacement

User's recommendation: I don't recommend anyone... So bad customer care response

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MOUMITA M Ktb

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Power bank problem

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AI Highlights
  • - Power bank is not charging and is out of order.
  • - Return period passed; still within warranty.
  • - Requesting replacement within 15 days.
URBN - Power bank problem
Contains 1 confidential file for company representatives
Updated by user Dec 17, 2023

No response from urbn after repeated mail and repeated request. I never suggest anyone for urbn product

Original review Dec 10, 2023

Power bank is not charging, it's out of order. Amazon return period is over but it's with in warranty period...

Please arrange for a replacement. Can't receive any help from your side. With in 15 days of use it's not working... It's cheating...

Isn't it? Please do something for a replacement...

Loss:
$1399
Cons:
  • Poor customer care system
  • Bad quality

Preferred solution: Full refund

User's recommendation: Strongly no if I didn't get replacement and judge the quality

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Resolved
MOUMITA M Ktb

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Power bank problem

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URBN - Power bank problem
Contains 1 confidential file for company representatives

Power bank is not working with in 2 weeks of purchase. Return period of Amazon over...

It is in warranty period.

Please arrange for a replacement. It's not charging

View full review

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