Friedrich Krw

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Disappointed with urbn product

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Disappointed with urbn product

i have ordered urbn power bank 27000mAh 3 months back on amazon. I charged it fully when i received it.

starting it was ok & worked well. but suddenly from last week it stopped working. I tried many times but no use. Charging was also full.

There was no physical damage to the power bank.

I thought to take it to service center but later got to know that there are no service centers available. I sent mail to the company last 5 days back but still know no response & no one contacted me to collect the power bank.

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Preferred solution: replace the power bank 27000mAH or provide service to it

Resolved
MOUMITA M Ktb

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Resolved: Power bank problem

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URBN - Power bank problem
URBN - Power bank problem - Image 2

Power bank not working... Not charging .After repeated time after lodging a complain and request for a replacement, there is no response from urbn.

So poor customer care service... No one contact me.

1399 rupees is not a matter of joke. I will never purchase urbn product if not get replacement.

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Loss:
$1399
Cons:
  • Very poor product quality and customer care service

Preferred solution: Replacement

User's recommendation: I don't recommend anyone... So bad customer care response

MOUMITA M Ktb

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Power bank problem

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URBN - Power bank problem
URBN - Power bank problem - Image 2

Power bank is not charging, it's out of order. Amazon return period is over but it's with in warranty period...

Please arrange for a replacement. Can't receive any help from your side. With in 15 days of use it's not working... It's cheating...

Isn't it? Please do something for a replacement...

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Loss:
$1399
Cons:
  • Poor customer care system
  • Bad quality

Preferred solution: Full refund

User's recommendation: Strongly no if I didn't get replacement and judge the quality

Resolved
MOUMITA M Ktb

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| map-marker Kolkata, West Bengal

Resolved: Power bank problem

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URBN - Power bank problem
URBN - Power bank problem - Image 2

Power bank is not working with in 2 weeks of purchase. Return period of Amazon over...

It is in warranty period.

Please arrange for a replacement. It's not charging

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