Keron Nbg
map-marker San Diego, California

Need to replace the spring skirt/cover but no way to contact customer service to order a replacement!

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After trying two times to order I am beginning to think the site is a scam just Tom get my personal info and credit card number. Then when I want to chat it turns out to be tech service, not replacement parts! Unbelievable!!!
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User's recommendation: The rebounder is good as loon as you don’t need parts!

map-marker Phoenix, Arizona

Customer Service Not Available

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Urban Rebounder is quick to charge your account but their email address is not working if you need to contact them. There is a 30-day satisfaction guarantee but good luck trying to return it. No return address, no phone number, no working email. The return policy is in another language!! I'm VERY upset about not being able to contact customer service to arrange for a return so I'm stuck with it. I will NOT recommend this rebounder to anyone!!! There is a return address on the box but I don't dare send it back to that address as I would have no recourse, no proof that it got there and no way to get a refund if I am not able to contact anyone there. What a lousy way to do business.
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User's recommendation: If you buy it you better plan on keeping it because there's no way to return it.

map-marker Dallas, Texas

Video to show me how to open the urban rebounder

I need a VIDEO to show me how to open the urban rebound and set it up. Shrug Pease help
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map-marker Seattle, Washington

Urban Rebounder uncaring

I ordered Urban Rebounder through, a company I love. However, when I put it together, the bars did not fit. One is supposed to fit into the other and click, however the bars were the exact same circumference and one could not insert into the other. I e-mailed the Urban Rebounder company and did as they requested: got proof of purchase from Amazon and sent pictures of the problem. I resent the info 3 times with no results. I talked to a service rep twice in which they told me they couldn't download the pics! My son, systems administrator for a computer company, had me send it to him and it downloaded perfectly as it did for other family members. Urban Rebounder doesn't take care of their customers which is what happens a company is making so much money that they don't HAVE to care. Who cares about a few unsatisfied customers when you're making millions off of many? Just hope that YOUR rebounder comes w/o any problems because their customer service is a joke.
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1 comment

I purchased the Urban Rebounder from the Commercial I saw on TV late one night. I called and the women I spoke to was very helpful.

I explained to her that I am disabled and I wanted to make sure I was getting the stabilizer bar that I saw on the TV commercial. Well when it arrived there was no stabilizer bar included. I called them up and I spoke to a customer service rep by the name Hannah. She was nice at first.

Then she put me on this long hold and came back to tell me if I wanted the stabilizer bar i could purchase it separately. Mind you, I am all packed and ready to go away for several months. There is no way I am canceling my trip and my plane flights just to take care of this in the time allowed to return it. The original call I made said it was being recorded, so I asked Hannah if they could listen to the call and see where I was told that the stabilizer bar was included with my order.

Her response was they do not have time to spend listening to one call out of so many. Then she became very rude insinuating that I should just go ahead and pay the extra money for the stabilizer bar. They are Liars, they will say anything to make the sale. I told her I hope she could sleep at night knowing that the company she worked for were a bunch of liars and rip off artist.

It's all about the money.

If it would have been handled differently, I probably would have just went on and bought the bar, but because of the way they lied and denied what was told to me, now I do not want to have anything to do with them or their products. Urban Rebounder- Liars and Thieves, that should be the name of their company.

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