New Reviewer

Customer inquiry

BFalse claim text message of sale but 1 get 2 free but arrived today Wednesday to the store and there wasn't any sale. Text message delivered: URBAN PLANET WHITE OAKS MALL: TMRW SUPER WEDNESDAY 1 DAY ONLY! BUY 1 GET 2 FREE ON 1000's OF SELECT ITEMS. DON'T MISS OUT! Excl Apply.Txt STOP to end

User's recommendation: Beware for marketing.

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#4051006 Review #4051006 is a subjective opinion of poster.
Pros
  • Fashion friendly
Cons
  • Only aim towards youth or young adults
Preferred solution
True marketing claims by text

Bait and switch

Received text stating buy one get 2 free on 1000 of select items only to get to the store to find out that what's on sale hasn't been put on floor yet and it's only on summer items not even close to 1000 items I drove in for a sale that wasn't worth it like other customers we all left

User's recommendation: Don't shop here.

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#4050996 Review #4050996 is a subjective opinion of poster.
Location
Wasaga Beach, Ontario

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Verified Reviewer New Reviewer

The makeup products that I bought were spoiled

2.9
Update by user Jun 06, 2022

All were spoiled

Update by user Jun 06, 2022

Thanks

Update by user Jun 06, 2022

I am happy with store credit too

Update by user Jun 06, 2022

Nothing

Original review posted by user Jun 06, 2022
21/3/2022 I bought some makeup stuff but when I opened I found that all have very very very bad smellthey were spoiled
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#3642386 Review #3642386 is a subjective opinion of poster.
Location
Surrey, British Columbia
Pros
  • Good price
Loss
$11
Preferred solution
Full refund

Excellent customer service

5.0
not a complaint, customer service did reach out to me and will give the sales associate the recognition she deserves at the falls location for her outstanding service.
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#3376769 Review #3376769 is a subjective opinion of poster.
Location
Welland, Ontario
New Reviewer

Store closing early

1.0
We just drove 45 minutes to bring my girls school shopping, knowing the mall closes at 8:00, and after a few shops we headed to Sirens where my daughter wanted to go shopping the most, and the girls that are in the store decided to close the close at 6:55. im in my car now wiring this and its 7:04 and the store is now closed. Very disappointing that the staff take it upon themselves when we are trying to juggle schedules, malls closing earlier and a hectic work week. I even asked the girls working there, dont you close at 8:00 and they both said, no we close earlier.
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#2835304 Review #2835304 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Augustine customer service at the Trinity location in Brampton

1.0
Merchandise is price wrong & the wont give it for the price
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#2667388 Review #2667388 is a subjective opinion of poster.

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