Anonymous
map-marker Tappan, New York

Never I received my order 12/02/2022

Never received the order that I made on 12/02/2022 It is very disappointing because I believe in your ofer
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User's recommendation: Do not order to this store

Julee Jah

Customer inquiry

BFalse claim text message of sale but 1 get 2 free but arrived today Wednesday to the store and there wasn't any sale. Text message delivered: URBAN PLANET WHITE OAKS MALL: TMRW SUPER WEDNESDAY 1 DAY ONLY! BUY 1 GET 2 FREE ON 1000's OF SELECT ITEMS. DON'T MISS OUT! Excl Apply.Txt STOP to end
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Pros:
  • Fashion friendly
Cons:
  • Only aim towards youth or young adults

Preferred solution: True marketing claims by text

User's recommendation: Beware for marketing

Anonymous
map-marker Wasaga Beach, Ontario

Bait and switch

Received text stating buy one get 2 free on 1000 of select items only to get to the store to find out that what's on sale hasn't been put on floor yet and it's only on summer items not even close to 1000 items I drove in for a sale that wasn't worth it like other customers we all left
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User's recommendation: Don't shop here

Maryam M Gyl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Surrey, British Columbia

The makeup products that I bought were spoiled

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Updated by user Jun 06, 2022

All were spoiled

Updated by user Jun 06, 2022

Thanks

Updated by user Jun 06, 2022

I am happy with store credit too

Updated by user Jun 06, 2022

Nothing

Original review Jun 06, 2022
21/3/2022 I bought some makeup stuff but when I opened I found that all have very very very bad smellthey were spoiled
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Loss:
$11
Pros:
  • Good price

Preferred solution: Full refund

Anonymous
map-marker Welland, Ontario

Excellent customer service

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not a complaint, customer service did reach out to me and will give the sales associate the recognition she deserves at the falls location for her outstanding service.
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Jc Nvl

Store closing early

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We just drove 45 minutes to bring my girls school shopping, knowing the mall closes at 8:00, and after a few shops we headed to Sirens where my daughter wanted to go shopping the most, and the girls that are in the store decided to close the close at 6:55. im in my car now wiring this and its 7:04 and the store is now closed. Very disappointing that the staff take it upon themselves when we are trying to juggle schedules, malls closing earlier and a hectic work week. I even asked the girls working there, dont you close at 8:00 and they both said, no we close earlier.
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Preferred solution: Let the company propose a solution

Anonymous

Augustine customer service at the Trinity location in Brampton

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Merchandise is price wrong & the wont give it for the price
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