Michelle M Ddp

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Verified Reviewer

Angry consumer demands answers

I made an order on november 29 of 3 urban Decay NAKED Heat palletes. Since then, I only received an email telling me the order was being prepared, but was never shipped. I called customer service 3 times without receiving any useful response. Your costumer service is the worst Ive talked to in my entire life. Today I logged into my UD account and I found out my order was cancelled; you dont even send an email explaining the situation. You ruined 3 christmas presents I was about to give. I DEMAND MY MONEY BACK ASAP. WHEN WILL I RECEIVE MY MONEY?
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Loss:
$87

Preferred solution: Full refund

Anonymous
map-marker Kalamazoo, Michigan

Eye liner doesn’t glide as advertised

This product works for a little while then quits gliding. I bought a sharpener for it from Ultta - it didnt help. So I bought another pencil with same results. They dont work very long, are pricey, disappointing product.
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User's recommendation: Ask if product is guaranteed.

Anonymous

Urban decay eyeliner won't glide

expensive product, supposed to 'glide'. worked for a few tries, then stopped 'gliding'. cant get it to apply .
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Loss:
$80

User's recommendation: When buying it ask for their guarantee in writing. & save sales slips.

Milia B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gainesville, Georgia

WHERE’S MY PACKAGE