Vicky W Rpt

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Verified Reviewer
| map-marker Victoria, British Columbia

Order received but half of the order is missing

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Feb 16, 2024

Urban Decay - My package arrived but is missing items that I ordered and paid for

Urban Decay - My package arrived but is missing items that I ordered and paid for - Image 2

ORDER NUMBER UCA_00626130 DATE ORDERED Feb 9, 2024 I ordered All Nighter Long Lasting Makeup Setting Spray Jumbo and eyeshadow Primer. I got the eyeshadow Primer but NOT the All Nighter Jumbo Spray.

I ordered these items for my daughter's birthday which is tomorrow. She will not get her present. What terrible company is it? They sent a package but half of the order is missing!!!

I got two samples which are useless for me and the eyeshadow primer but NO jumbo Spray!!! Where is my jumbo spray that I paid for???

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Vicky W Rpt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package arrived but is missing items that I ordered and paid for

Urban Decay - My package arrived but is missing items that I ordered and paid for
Urban Decay - My package arrived but is missing items that I ordered and paid... - Image 2
ORDER NUMBER UCA_00626130 DATE ORDERED Feb 9, 2024 I ordered All Nighter Long Lasting Makeup Setting Spray Jumbo and eyeshadow Primer. I got the eyeshadow Primer but NOT the All Nighter Jumbo Spray. I ordered these items for my daughter's birthday which is tomorrow. She will not get her present. What terrible company is it? They sent a package but half of the order is missing!!! I got two samples which are useless for me and the eyeshadow primer but NO jumbo Spray!!! Where is my jumbo spray that I paid for???
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Loss:
$47

Preferred solution: Deliver product or service ordered

User's recommendation: do not buy items directly from this company

Vicky W Rpt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Victoria, British Columbia

Order received but half of the order is missing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Urban Decay - Order received but half of the order is missing

Feb 16, 2024

Urban Decay - My package arrived but is missing items that I ordered and paid for.

ORDER NUMBER UCA_00626130 DATE ORDERED Feb 9, 2024.

I ordered All Nighter Long Lasting Makeup Setting Spray size - Jumbo and eyeshadow Primer. I got the eyeshadow Primer and two samples that I am not going to use but NOT the All Nighter Jumbo Spray.

I ordered these items for my daughter's birthday which is tomorrow. She will not get her present. What terrible company is it?

They sent a package but half of the order is missing!!!

Where is the Jumbo Setting Spray that I paid for??? I contacted the company several ways: Facebook, email, phone...no answer from anyone.

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2 comments
Guest

They have a lot of make up which my daughter likes ...like the finishing spray. It is her favourite but I ordered it on Feb.

8, 2024 and got only eye shadow primer...no jumbo finishing spray for which I paid $47. Where is the quality control? Usually the company have someone to check if the package contains everything that was ordered. This is not the case for Urban Decay Canada.

They tell me I will get an email with the tracking number...I have never got it.

This is the first and the last time I ordered things from Urban Decay on line. They have a very poor customer service.

Guest

Never heard of them. Sounds like something I'd prefer to avoid.

Not a fan of anything "urban" ; especially the "decay" part. A social and economic issue, not a product or legitimate business.

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Shatisha Dgb
map-marker Spring Hill, Tennessee

Question about return

Order no: UDK0502**** On 11/24/23, I ordered 2 eyeshadow kits and 2 eyeliners. I kept the 2 eyeliners, but returned the 2 eyeshadows in early Dec. 2023. I am checking status of return, as I have not yet recd credit. I used return label provided. Please advise. Thank you!
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Michelle M Ddp

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Verified Reviewer

Angry consumer demands answers

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I made an order on november 29 of 3 urban Decay NAKED Heat palletes. Since then, I only received an email telling me the order was being prepared, but was never shipped. I called customer service 3 times without receiving any useful response. Your costumer service is the worst Ive talked to in my entire life. Today I logged into my UD account and I found out my order was cancelled; you dont even send an email explaining the situation. You ruined 3 christmas presents I was about to give. I DEMAND MY MONEY BACK ASAP. WHEN WILL I RECEIVE MY MONEY?
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Loss:
$87

Preferred solution: Full refund

1 comment
Guest

It's been well over two years. How's that $87 refund going ?

Anonymous
map-marker Kalamazoo, Michigan

Eye liner doesn’t glide as advertised

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This product works for a little while then quits gliding. I bought a sharpener for it from Ultta - it didnt help. So I bought another pencil with same results. They dont work very long, are pricey, disappointing product.
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User's recommendation: Ask if product is guaranteed.

Anonymous

Urban decay eyeliner won't glide

expensive product, supposed to 'glide'. worked for a few tries, then stopped 'gliding'. cant get it to apply .
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Loss:
$80

User's recommendation: When buying it ask for their guarantee in writing. & save sales slips.

Milia B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gainesville, Georgia

WHERE’S MY PACKAGE

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Urban Decay - WHERE’S MY PACKAGE
Urban Decay - WHERE’S MY PACKAGE - Image 2
IT HAS BEEN 4 WEEKS AND I HAVE GOTTEN NO UPDATES ON MY PACKAGE. I’VE CALLED AND BEEN ON HOLD FOR 2 HOURS MULTIPLE TIMES. YOU NEVER REPLIED TO MY FIRST EMAIL. AND IF IT DOESN’T SHOW UP AND IF YOU GUYS CONTINUE NOT ANSWERING THE PHONE I’M CONTACTING MY LAWYER THIS IS THE WORST SERVICE I’VE EVER BEEN THROUGH I’M NOT BUYING ANYTHING FROM HERE EVER AGAIN!!! HOW IN THE WORLD IS IT STILL IN PROCESSING... MAKE IT MAKE SENSE !
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User's recommendation: Do not order online .

Linda P Gnj
map-marker Newport Beach, California

Stole my money

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I ordered a package and the company claimed it was delivered. However, I never received my package! It was an expensive one too. I contacted the company and they said they were going to open an investigation. They never did! My Order never got to me. I did not get a refund either.
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