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New Reviewer

Angry consumer demands answers

I made an order on november 29 of 3 urban Decay NAKED Heat palletes. Since then, I only received an email telling me the order was being prepared, but was never shipped. I called customer service 3 times without receiving any useful response. Your costumer service is the worst Ive talked to in my entire life. Today I logged into my UD account and I found out my order was cancelled; you dont even send an email explaining the situation. You ruined 3 christmas presents I was about to give. I DEMAND MY MONEY BACK ASAP. WHEN WILL I RECEIVE MY MONEY?
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ID
#3179863 Review #3179863 is a subjective opinion of poster.
Loss
$87
Preferred solution
Full refund

Eye liner doesn’t glide as advertised

This product works for a little while then quits gliding. I bought a sharpener for it from Ultta - it didnt help. So I bought another pencil with same results. They dont work very long, are pricey, disappointing product.

User's recommendation: Ask if product is guaranteed.

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ID
#3059785 Review #3059785 is a subjective opinion of poster.
Location
Kalamazoo, Michigan

Urban decay eyeliner won't glide

expensive product, supposed to 'glide'. worked for a few tries, then stopped 'gliding'. cant get it to apply .

User's recommendation: When buying it ask for their guarantee in writing. & save sales slips.

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ID
#2323736 Review #2323736 is a subjective opinion of poster.
Loss
$80

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

WHERE’S MY PACKAGE

Urban Decay - WHERE’S MY PACKAGE
Urban Decay - WHERE’S MY PACKAGE
IT HAS BEEN 4 WEEKS AND I HAVE GOTTEN NO UPDATES ON MY PACKAGE. I’VE CALLED AND BEEN ON HOLD FOR 2 HOURS MULTIPLE TIMES. YOU NEVER REPLIED TO MY FIRST EMAIL. AND IF IT DOESN’T SHOW UP AND IF YOU GUYS CONTINUE NOT ANSWERING THE PHONE I’M CONTACTING MY LAWYER THIS IS THE WORST SERVICE I’VE EVER BEEN THROUGH I’M NOT BUYING ANYTHING FROM HERE EVER AGAIN!!! HOW IN THE WORLD IS IT STILL IN PROCESSING... MAKE IT MAKE SENSE !

User's recommendation: Do not order online .

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ID
#1949493 Review #1949493 is a subjective opinion of poster.
Location
Gainesville, Georgia
New Reviewer

Stole my money