Scott G Cqp

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False & Misleading Advertisement - VERY Poor Quality

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Urban Coop - False & Misleading Advertisement - VERY Poor Quality
Urban Coop - False & Misleading Advertisement - VERY Poor Quality - Image 2
Urban Coop - False & Misleading Advertisement - VERY Poor Quality - Image 3
Urban Coop - False & Misleading Advertisement - VERY Poor Quality - Image 4
Buyer beware! This company is currently doing business as Urban Northern Coops. This scam artist company is masquerading as a family run business some way to raise a family?! Teach your kids how to mislead people and rip them off just to make a quick buck they should be ashamed. We found on Craigslist. We THOUGHT we were supporting a local business buying locally made products. This company falsely advertises their products with images of other similar chicken coops. The product descriptions are vague and deceptive. They mislead people that their products are made in US with comments on their website like shipped from the US. Their products are really made in China and the quality is not even close to what they suggest on their website. They display dozens of 4- and 5-star reviews on their website reviews that THEY control, THEY filter shoot, THEY probably even write them themselves. These coops are very cheaply made with thin strips of wood STAPLED together. The latches and hinges are so thin a raccoon or any predator with any amount of strength could bust through. Our coop is only a couple of weeks old and the latches are already failing and the asphalt roofing is already bubbling and separating from the sub-roof. There is NO way this coop will survive one winter here in the Pacific Northwest. They market these as predator safe yet their coops don't even have floors. We found the exact same chicken coop I MEAN IDENTICAL on Wayfair for almost 1/3 the price we paid. We tried to get a partial refund, so we wouldn't feel as ripped-off, but they refused. Don't waste your time or your money with these guys!
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  • Poor quality
  • Design of coop
  • False advertising

Preferred solution: Price reduction

User's recommendation: Don't purchase from them!


We had the same experience. The previous post is correct to the letter.

These coops are clearly made in China, you can find the same coops on Alibaba for $50. Service is terrible, the product is terrible, the prices are high. To be fair, the design is great. Too bad the materials are as cheaply made as possible, so the coop won't last more than a year if you're lucky.

After seven months every aspect of our coop is failing. Since the materials are so cheap, repair isn't an option.

If you want a cheap coop, that's fine, go to Wayfair or Wal-Mart and buy three for the price of one of these. Avoid filling the pockets of these crooks.

Kellen Lzq

I too experienced the same. I paid $700 for garbage coop.

Every bad review and complaint is true. Trust those consumers. We are all victims here. They took our hard earned money and we ended up with garbages.

I want my money back. Those people at Urban Northern are horrible crooks and liars.


Helpful - thank you

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Iman Esn
map-marker Wesley Chapel, Florida

Not happy

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I bought the Urban Coop Company's Backyard coop and extension. Originally, despite the high price, I was very happy, but i had never owned chickens before. Once I got it set up and added chickens, the cons became clear. There is not enough roof coverage; when it rains, inside the coop is the only protection for the birds is in the small roost. Or you could buy their $300 storm panels which, according to the literature, last several years, depending on weather conditions. The next problem - when you have just the Backyard coop, one side has a door for the chickens to exit, and that entire side is removable. This makes it easier to clean, but if you need to reach a chicken on the other side you still need to get on your hands and knees to reach it. I bought the run extension, not realizing that when you add the extension, the only way to open up a whole side is to pull the extension away from the coop. Birds can be hurt if they move while you are trying to get the extension away from the main coop. All-in-all, I seriously regret buying this coop. I had bought more chickens than would fit into one coop, so I ended up finding another locally (Tampa Bay area) that I am much happier with, and it was half the cost. I would not recommend buying this coop.
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  • Customer service
  • Design of coop
Reason of review:
Bad quality
Scott G Cqp

Similar experience with their cheap, over-priced products and being duped with false advertising.


Business Owner: We are consumers too and certainly appreciate the power of the internet as a consumer beware tool. There are a couple of things that we refute about this post, but otherwise we certainly realize that in selling 3000+ coops, we will miss the mark sooner or later...but it's rare, we try real hard to make unhappy people happy.


The customer placed her coop in a part of her yard that flooded it (under water) after what I believe is fairly termed uncommon torrential rains. I'm sure it was not on purpose on her part. The coop run was literally under water.

2. She owned a very fragile breed of chicken called a Silkie that is notoriously unable to deal with getting wet.

Again, I'm sure she did not know that. Normal adult chickens can deal with rain just fine.

3. We, at no charge to her, sent her free storm panels with the clear understanding that they are primarily for snow and sub-zero winds. Clearly stated on our site, but they can certainly HELP with rains.


Our coops are clearly very open and for almost all breeds, but Silkies and in the vast majority of situations it is the preferred arrangement as it stays more healthy for the birds.

5. We have a very clear return policy that if someone will return our product unused, we will refund 100% of their money. She wanted a money refund but hung up when discussing boxing her coop back up for return. We even attempted to find a local buyer for her.

For obvious reasons, we don't refund money (or portions of purchases) without product return. 6. She did in fact buy a very nice coop from a local vendor that was a much different design concept than ours. If it was in fact cheaper, she got a great deal.

As a lifetime builder of everything from chicken coops, to schools, to yachts... if it did in fact cost less, that person will not be in business for long or can philanthropically give very nice coops away for less than they cost.

In the end, we're most sad that she had such a bad experience with chicken keeping. I'm sure loosing her birds in the storm was terrible for her.

reply icon Replying to comment of Guest-1246470

The initial placement of the coop and flooding is not a factor in my unhappiness, nor is the breed of chicken. I relocated the coop to a higher area of the yard.

As I previously posted, when you get the extension so you lose a door and have to move the entire extension away from the coop. If you have a chicken that is sick or injured that stays along the fixed wall, you have to get on your hands and knees to reach it. It also makes cleaning the coop much harder than the second coop I bought locally, for less money that is a walk-in with a removable tray for cleaning.

My unhappiness with their "remedies" was that all the options they were offering involved me losing significant money and basically giving the coop away. I would rather suffer my losses and have the extra room than give away $1200.

My post is simply to warn other first-time buyers of some of the difficulties I did not foresee.

There are much less expensive alternatives that are easier to keep clean and reach your birds when the need arises. Again, this is a purchase I regret.

reply icon Replying to comment of Guest-1246478

Thanks for the clarifications. Your first comments to us after loosing your chickens remind us that for many, chickens are pets and I'll bet loosing them was tough.

I think the Walk-In style coop that you bought after your dissatisfaction with our coop is understandable. We too sell a Walk-In style coop and they have, among other benefits, great access... they're a different idea.

I will reach out to you directly by email to collect any ideas you have for better access on the coop you own that does not sacrifice predator protection. We place a very high priority on predator proofing and limit access doors for this reason.

We certainly work ideas of customers into our designs and if you have a good idea, we're happy to provide a test product to you that could both resolve your concern and also help make our product better.

I also noticed in your pictures you sent, that a panel might have broken when you were moving the coop out of being in the mud. Its certainly warranted and we are keen to replace any of our panels that the workmanship fails on during our 2 year warranty.

You seem like a very skilled person and I'll bet you could understand that we cannot just go around refunding portions of purchases to make people "happy". We require product return, and at that, have to have some limitations on it or we fail to have a viable business model.

Otherwise, we would not be able to have a healthy business that is there for the 99% of the customers we have that are very happy.

I'll reach out to you by email in hopes that I could learn about ideas for improvement and replace any workmanship issues you have...

reply icon Replying to comment of Guest-1246470

As an experienced chicken keeper, everything in the Urban Coop response makes sense to me.

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Kennidy Qpm
map-marker Dallas, Texas

Urban Coop Company

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Urban Coop Company
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I just ordered and received my starter coop from The Urban Coop Company in Dripping Springs, Texas. I was horribly disappointed. It showed up with many of the pieces looking as if they had been cut with a butter knife-- shards of wood that splintered out like heavy fraying. I called to ask what I deemed was a reasonable request into the quality and the girl who answered the phone just replied that they had Never! Had! that response before. So I just put the $600.00 mistake together-- after four hours, and I've put coops together before-- and a grossly incomplete video with a chicken song. The photo instructions were grainy and not helpful. I had to watch the You Tube video so many times that I have the *** song that they used seared into my brain. When I was done, I found out the bad news. The directions for the coop extension, which were in an entirely different section, basically say take apart half of what you've already done and add the extension. It.was.***. I really thought about just smashing it at that point. And what I thought was going to be a super cute Martha Stewart type planter was really taken over by the waterer and feeder- the automatic waterer leaks and is essentially worthless-- and the feeder is just big piece of PVC pipe that costs probably $9.00 total from Home Depot. No room for plants at all. And the feeder and waterer look ridiculously like what they are. Huge White plastic PVC pipe that someone nestled into a now defunct planter. I wouldn't really care so much except that the little girl at customer service feigned such shock! and the "fix" was just an insult. As if taking the whole thing apart and swapping out pieces--essentially rebuilding the whole fracking thing-- and sending back the other pieces in another container-- was going to make me feel SO much better about being taken advantage of. So I'm sorry I wasted my money on such a worthless coop. I'd have done better to save up for the Willian's Sonoma coop. Sure, it's expensive, but it's white glove delivery. Not blue collar "here's some marginally milled pieces for you to try to figure out how to put together while we play you a song about kissing chickens!" How they made it this far as a company, I'll never know.
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  • Idea
  • Product quality and customer service response
Reason of review:
Poor customer service
1 comment

We are very sorry that this customer is so dissatisfied with her purchase.

In this instance we offered the following to the customer:

1. To drive to her location and swap out any and all parts that she found unacceptable.



To drive to her location, pick up the coop and refund 100% of her purchase price.

The customer refused both. We take great pride in the coops we build and take all complaints about our products very seriously. It is very important to us that our customers are satisfied with their coop purchase and we would have liked to work with the customer to make her happy.

We are sorry that she has chosen to be dissatisfied. Reply

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