Anatoly P

Poor product quality. Poor warranty coverage. Avoid.

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Ural is known as an iconic legendary Russian motorcycle. Unfortunately, it's also known as an inconsistently built and poorly supported machine. I have owned 2 Urals (and several drive shaft Hondas and a BMW). I have yet to wrap my mind around 2 things: 1. Why would a properly maintained 2016 Ural Gear Up's final drive with less than 2,000 miles leak oil to the point of critical failure in less than 5 months (while under the OEM warranty coverage). I never experienced anything like that with my 2009 Sahara Gear Up that I owned and maintained equally well for 2 years. I have never experienced anything like that with a Honda or a BMW. 2. More importantly, why would IMZ Ural / Irbit Motorworks Of America Inc not stand behind its warranty and replace the defective unit (final drive + driveshaft). They will also not release results of their lab tests (at least, according to their protective dealer in Plattsburg, NY). $1,900 is just money. It's money I will no longer spend on Urals. Hope this was worth it to get a negative review from once a happy customer. Shame.
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  • Poor warranty coverage and poor communication
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

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