Upwork
Upwork Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Upwork has 1.8 star rating based on 94 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Idea of being able to work, Lots of diverse talent available, Quality of clients.
Cons: Dispute resolution, Dont pay you when they have your payment, Lazy staff.Recent recommendations regarding this business are as follows: "They were better in the past", "Azhar sohail", "Do not make any payment through UpWork", "DO NOT USE THIS SERVICE!", "Keep Safely contract the costumer because I am afraid this problem after working company skam payment".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Upwork has 1.8 star rating based on 94 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Idea of being able to work, Lots of diverse talent available, Quality of clients.
Cons: Dispute resolution, Dont pay you when they have your payment, Lazy staff.Recent recommendations regarding this business are as follows: "They were better in the past", "Azhar sohail", "Do not make any payment through UpWork", "DO NOT USE THIS SERVICE!", "Keep Safely contract the costumer because I am afraid this problem after working company skam payment".
Most users ask Upwork for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisResolved: They take a large percent of my earnings to have removed human customer service agents from their equation.
Company fixed the issue and I have been provided with apology. They never acknowledged the REAL issue, however, I finally did receive my payment.Thank you
User's recommendation: They were better in the past
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
Hello,
My name is Gretchen and I was hired through Upwork the week of Thanksgiving to work for Rently as a freelancer who would be posting rental properties on Zumper.
I posted a property rental on Zumpers website with a man named Paul Graffys assistance. (Paul contacted me on behalf of a woman named Vickie Webb.) I will attach photos of all messages between Vickie and I through Upwork and all messages between Paul and I via text message.
My reason for contacting you, is that I think theyve been trying to scam me somehow & I wanted to let you know, just in case.
Paul also said that I would have to pay $350 to use Zumper Pro & when we did the transaction through the CashApp, we purchased Bitcoin.
I asked him more than once why it was Bitcoin but he never gave me an actual explanation.
He also told me I would get the $350 back in a few days.
I have never received ANY money from Upwork or Paul or Vickie Webb. This is completely unacceptable and fraudulent.
What do I do to get this money refunded?
Thank you.
Sent from my iPhone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerABSOLUTELY NO CUSTOMER SERVICE SUPPORT
- Login issues
- No customer support
Preferred solution: SUPPORT LOGGING INTO MY ACCOUNT
Customer Service Unreachable
I understand the need for AI within the Chat service to minimise the amount of service requests that need a live agent, but the fact that it is impossible to finally get to a live agent after being qualified by AI is ridiculous.
I have an issue that cannot be resolved by the community, or by the knowledge base, and therefore need a live agent to look at the issue and help me resolve it. It is very frustrating for a customer to not get a solution to an issue.
This is holding up my possibility growing my Agency account that I created, and so with the opportunity to find customers who would need my services as an Agency. This is not good for me, and also not good for Upwork.
One of the reviewers on here stated that Upwork is not profitable, but it is also impossible to process a payment through their system to even pay them for membership...
Maybe it would help if that was made easier?
Hopefully I will get a callback after leaving a message on their phone service. Who knows?
Isn't if funny that it is alway the large silicon valley companies that have this issue, yet they expect you to give exceptional service to your customers if you utilize their platform for business...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo reopen my closed upwork
Preferred solution: to reopen my upwork account
I can't login to my client account
Preferred solution: Access to my account
Real cheaters and preoffesional scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpwork Not ! ! !
Re: UPWORK Not!
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Q: Is UPWORK profitable?
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A: No, UPWORK is not profitable. In 2022, UPWORK'S net losses were a sad $89.9 million.
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In a time when you should be making money and youre not--its time to rethink the business model.
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FYI: Its no wonder UPWORK is a failing company.
The website needs workbut UPWORK doesnt take to kindly to suggestions. For instance, to randomly reset our user privacy setting (to invisible to clients) is nonsense and the sad excuse for doing so is ridiculous. Upwork is not doing anyone a favor by blocking accounts and for such frivolous reasons as its just doing dirty to freelancers and employers, alike. Plus, it was very childish of Upwork to suspend my account for suggesting they stop playing with our privacy settings and proves my point that UPWORK is useless.
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Your account has been suspended. Please contact customer support.
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I dont need to contact anyone. Youre not the boss of me!
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Unfortunately, Upwork practices a crude and sloppy way of doing business. To treat its users with such utter disrespect is not good PR, for sure.
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Its no wonder Upwork is suffering big loses when every day it wastes even more money, effort, and resources defending its stupid decisions on too many similar complaints.
Without doubt, Upwork doesnt follow the SDLC or process improvement methodology. And surely Upwork never tests its website properly or with qualified users. And there are other problems with Upwork and its website too numerous to mention.
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To be in business for profit or notUpwork just doesnt have the know-how to get it rightwhich is indicative of piss-poor management.
Just try to get in touch with them and youll find its intentionally a big hassle and indicative of people who just dont give a damn. So I dont see this iteration of Upwork lasting much longer as flushing good money down the toilet to support a crap site in dire need of a full upgrade by incompetent folks who are obviously clueless is evidently not the best investment.
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Regards,
-Me
- Bad management and a horrible website
Preferred solution: Apology
User's recommendation: Don't waste your time with Upwork
Zero support.
Preferred solution: My account working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnbelievable terrible customer service! Actually NO customer service!
- Way they handle their business sucks
Preferred solution: Full refund
User's recommendation: DO NOT USE THIS SERVICE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone is taking money from peoples bank!
My money were stolened by others freelancer, I ask upwork help. but they did not give me answer after 2 or 3 emails
- Business relationship establish and appointment set up
Preferred solution: Full refund
I cant get an answer to my problrm through chat and this number just tells you go thru chat. Infuriating.
Preferred solution: I want my bank account problem fixed immediately
User's recommendation: I have no suggestions.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven't received my Refund
- No customer support
- Poor refund policy
Preferred solution: Full refund
User's recommendation: Do not make any payment through UpWork
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vadodara, GujaratMa wanted to withdraw money
- This has the advantage that this platform is superior to job
- Unprofewssh
Preferred solution: Full refund
User's recommendation: This platform is good but also has some risk
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vihari, Punjab ProvinceAccount suspended
User's recommendation: Azhar sohail
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed by upwork service provider
I was contacted by Eduardo Guiterrez thru upwork after i posted a need for a draftsman for an owner builder ADU. He convinced me to hire him 4/17/23 but not go thru upwork to avoid paying the fee and he would pass the saving as a discount to me.
I payed him $1500 for building plans for a 500 sq ft ADU. He had not produced anything usable after 8 weeks and did not seem to know what he was doing. He was asking for final payment before he would send me anything else.
I fired him and he has since refused to refund my money, making promises to send it but keeps extending the date of refund. I don't expect to get the money as he says he's in Mexico.I wanted to bring this to your attention as he seems to be using your platform to obtain fraud victims.
- Was scammed thru upwork
Preferred solution: Full refund
About
,
Upwork is a privately-held company which operates in the online outsourcing field. It was founded in December 2013 after merge of Elance and oDesk. The headquarters is based in Mountain View, California, United States. Upwork offers online freelancing platform to connect businesses and independent professionals. It helps to review and hire freelancers and agencies. There is also a real time chat. Upwork provides time tracking application for Linux, Windows, and OSX. Customers can use application to enjoy freelancing platform on mobile devices with Android and Apple operating system. Freelancers pay sliding service fee or flat processing fee. Payment can be made using credit cards, PayPal, and bank transfer.
Upwork is ranked 34 out of 192 in SEO and Reputation Management category
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I don't like that this site reformatted my comment into a big messy paragraph. It's definitely not what I expected or wanted.
And please don't make excuses. Therefore I will be deleting my profile.