Resolved
Accounting Associate J

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Verified Reviewer
| map-marker Chicago, Illinois

Resolved: They take a large percent of my earnings to have removed human customer service agents from their equation.

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Updated by user Mar 09, 2024

Company fixed the issue and I have been provided with apology. They never acknowledged the REAL issue, however, I finally did receive my payment.Thank you

Original review Mar 02, 2024
They got rid of speaking with humans. The chatbot or AI is woefully inadequate and their service has plummeted in my opinion.
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User's recommendation: They were better in the past

Gretchen N Upw

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Verified Reviewer

Fraud

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Hello,

My name is Gretchen and I was hired through Upwork the week of Thanksgiving to work for Rently as a freelancer who would be posting rental properties on Zumper.

I posted a property rental on Zumpers website with a man named Paul Graffys assistance. (Paul contacted me on behalf of a woman named Vickie Webb.) I will attach photos of all messages between Vickie and I through Upwork and all messages between Paul and I via text message.

My reason for contacting you, is that I think theyve been trying to scam me somehow & I wanted to let you know, just in case.

Paul also said that I would have to pay $350 to use Zumper Pro & when we did the transaction through the CashApp, we purchased Bitcoin.

I asked him more than once why it was Bitcoin but he never gave me an actual explanation.

He also told me I would get the $350 back in a few days.

I have never received ANY money from Upwork or Paul or Vickie Webb. This is completely unacceptable and fraudulent.

What do I do to get this money refunded?

Thank you.

Sent from my iPhone

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Loss:
$350

Preferred solution: Full refund

Manraj Drr

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Verified Reviewer

ABSOLUTELY NO CUSTOMER SERVICE SUPPORT

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I am a freelance on Upwork and have had my account for years. I have been having trouble getting logged back in. When trying to log in it says that the email I enter is not associated with any account but then if I try to just create an account it says the email is already in use... I have tried chat support, calling the "support" number and even reached out to the sales team number and left a message in hopes of getting assistance. This is an absolute joke, never use this website.
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Cons:
  • Login issues
  • No customer support

Preferred solution: SUPPORT LOGGING INTO MY ACCOUNT

Anonymous
map-marker Providence, Rhode Island

Customer Service Unreachable

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I understand the need for AI within the Chat service to minimise the amount of service requests that need a live agent, but the fact that it is impossible to finally get to a live agent after being qualified by AI is ridiculous.

I have an issue that cannot be resolved by the community, or by the knowledge base, and therefore need a live agent to look at the issue and help me resolve it. It is very frustrating for a customer to not get a solution to an issue.

This is holding up my possibility growing my Agency account that I created, and so with the opportunity to find customers who would need my services as an Agency. This is not good for me, and also not good for Upwork.

One of the reviewers on here stated that Upwork is not profitable, but it is also impossible to process a payment through their system to even pay them for membership...

Maybe it would help if that was made easier?

Hopefully I will get a callback after leaving a message on their phone service. Who knows?

Isn't if funny that it is alway the large silicon valley companies that have this issue, yet they expect you to give exceptional service to your customers if you utilize their platform for business...

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Shegaw A

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Verified Reviewer

To reopen my closed upwork

Befor I have an upwork account by my email shegaw003@***.com but for some reason it was closed know Please support me to reopen my upwork account by my email shegaw003@***.com
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Preferred solution: to reopen my upwork account

Matthew R Uxe

I can't login to my client account

Im trying to login to my client account and when I do it says to download the freelancer app. I dont need the freelancer account
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Preferred solution: Access to my account

Anonymous
map-marker Brooklyn, New York

Real cheaters and preoffesional scammers

They billed me and did not deliver anything. nothing but excuses. then, they say they refunded but did not. now not responding to me at all.
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PissedConsumer S Fkj

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Verified Reviewer

Upwork Not ! ! !

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Original review Aug 23, 2023

Re: UPWORK Not!

.

Q: Is UPWORK profitable?

.

A: No, UPWORK is not profitable. In 2022, UPWORK'S net losses were a sad $89.9 million.

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In a time when you should be making money and youre not--its time to rethink the business model.

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FYI: Its no wonder UPWORK is a failing company.

The website needs workbut UPWORK doesnt take to kindly to suggestions. For instance, to randomly reset our user privacy setting (to invisible to clients) is nonsense and the sad excuse for doing so is ridiculous. Upwork is not doing anyone a favor by blocking accounts and for such frivolous reasons as its just doing dirty to freelancers and employers, alike. Plus, it was very childish of Upwork to suspend my account for suggesting they stop playing with our privacy settings and proves my point that UPWORK is useless.

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Your account has been suspended. Please contact customer support.

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I dont need to contact anyone. Youre not the boss of me!

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Unfortunately, Upwork practices a crude and sloppy way of doing business. To treat its users with such utter disrespect is not good PR, for sure.

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Its no wonder Upwork is suffering big loses when every day it wastes even more money, effort, and resources defending its stupid decisions on too many similar complaints.

Without doubt, Upwork doesnt follow the SDLC or process improvement methodology. And surely Upwork never tests its website properly or with qualified users. And there are other problems with Upwork and its website too numerous to mention.

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To be in business for profit or notUpwork just doesnt have the know-how to get it rightwhich is indicative of piss-poor management.

Just try to get in touch with them and youll find its intentionally a big hassle and indicative of people who just dont give a damn. So I dont see this iteration of Upwork lasting much longer as flushing good money down the toilet to support a crap site in dire need of a full upgrade by incompetent folks who are obviously clueless is evidently not the best investment.

.

Regards,

-Me

View full review
Cons:
  • Bad management and a horrible website

Preferred solution: Apology

User's recommendation: Don't waste your time with Upwork

1 comment
PissedConsumer S Fkj

I don't like that this site reformatted my comment into a big messy paragraph. It's definitely not what I expected or wanted.

And please don't make excuses. Therefore I will be deleting my profile.

Dana L Vxw

Zero support.

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Original review Sep 18, 2023
This company has ZERO support. Even the phone number is a fake number. Companies like Upwork and Thumbtack are just there to keep people poor, they dont actually care about helping people or they would offer customer support with their billions per year they make. They dont want your small business to succeed, they want you to make them more money and stay down.
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Preferred solution: My account working

Nedra B Axn

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Verified Reviewer

Unbelievable terrible customer service! Actually NO customer service!

You guys are billing us weekly for work not performed! This needs to stop ASAP and immediate refunds. Your customer service is non existent so you make it impossible to correct errors. I will be reporting this to the better business bureau!
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Loss:
$2100
Cons:
  • Way they handle their business sucks

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS SERVICE!

Jack L Qla

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Verified Reviewer

Someone is taking money from peoples bank!

Updated by user Oct 19, 2023

My money were stolened by others freelancer, I ask upwork help. but they did not give me answer after 2 or 3 emails

Original review Sep 18, 2023
The lady named : Sneha Shrestha who from Nepal (You can find her in upwork,) keeping taking money from my account without my agree. Pls stop it and get my money back., I use email: doug.k.carmack@***.com as my account, but my gmail was stole and I think she use this gmail stole money from me. I send same complain several time 1 month ago. but never been solved. Pls call me back : 0049 (0) 6* ***23423, and +49 1577****001
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Loss:
$5000
Pros:
  • Business relationship establish and appointment set up

Preferred solution: Full refund

Julia G Lus

I cant get an answer to my problrm through chat and this number just tells you go thru chat. Infuriating.

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All i need is for my bank account to be accepted bc my name is slightly different. But i can find NO HELP with this and now I can't even talk to someone to explain it. This makes me very angry.
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Preferred solution: I want my bank account problem fixed immediately

User's recommendation: I have no suggestions.

Snehal P Znn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I haven't received my Refund

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Upwork - I haven't received my Refund
I had paid 30$ for a service. But then I didnt get the service and neither I got my refund back. And I cant even contact them now! They dont reply to emails.
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Loss:
$30
Cons:
  • No customer support
  • Poor refund policy

Preferred solution: Full refund

User's recommendation: Do not make any payment through UpWork

Pratham S Mrl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vadodara, Gujarat

Ma wanted to withdraw money

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Upwork - Ma wanted to withdraw money
Upwork - Ma wanted to withdraw money - Image 2
Upwork - Ma wanted to withdraw money - Image 3
I have paid off the loan and I don't have money to recharge, I want to return all the money I have deposited. There are 4 tasks pending, so I have run out of money, now what should I do? One requests me to refund my deposited amount so that I can re-task with that deposit.
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Loss:
$157
Pros:
  • This has the advantage that this platform is superior to job
Cons:
  • Unprofewssh

Preferred solution: Full refund

User's recommendation: This platform is good but also has some risk

Vonn Ygz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vihari, Punjab Province

Account suspended

Upwork - Account suspended
Sir I am new on upwork I dont know one internet connection or location be same I use my upwork account different place or with different internet connections two or three but my friend said its wrong to use that upwork account so kindly free my account for financial suspend its my first or last mistake sorry
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User's recommendation: Azhar sohail

Roberto C Lmf

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Verified Reviewer

Scammed by upwork service provider

I was contacted by Eduardo Guiterrez thru upwork after i posted a need for a draftsman for an owner builder ADU. He convinced me to hire him 4/17/23 but not go thru upwork to avoid paying the fee and he would pass the saving as a discount to me.

I payed him $1500 for building plans for a 500 sq ft ADU. He had not produced anything usable after 8 weeks and did not seem to know what he was doing. He was asking for final payment before he would send me anything else.

I fired him and he has since refused to refund my money, making promises to send it but keeps extending the date of refund. I don't expect to get the money as he says he's in Mexico.I wanted to bring this to your attention as he seems to be using your platform to obtain fraud victims.

View full review
Loss:
$1500
Cons:
  • Was scammed thru upwork

Preferred solution: Full refund

About

Related Companies

Odesk Corporation, Elance

Summary

Upwork is a privately-held company which operates in the online outsourcing field. It was founded in December 2013 after merge of Elance and oDesk. The headquarters is based in Mountain View, California, United States. Upwork offers online freelancing platform to connect businesses and independent professionals. It helps to review and hire freelancers and agencies. There is also a real time chat. Upwork provides time tracking application for Linux, Windows, and OSX. Customers can use application to enjoy freelancing platform on mobile devices with Android and Apple operating system. Freelancers pay sliding service fee or flat processing fee. Payment can be made using credit cards, PayPal, and bank transfer.

Upwork reviews and complaints

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