Robert Baron B

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Empty promise for Customer Help - Horrible Customer Service

1.0
UpWellness Com - Empty promise for Customer Help - Horrible Customer Service
UpWellness Com - Empty promise for Customer Help - Horrible Customer Service
Updated by user Jul 22, 2023

Contacted Customer Service to get a refund for unused Fresh product I wanted to return - they REFUSED to offer refund for same

Original review Jul 22, 2023
UpWellness states: "Our promise is simple - we will always try to help" - but neglects to note they mean helping their profits as opposed to clients. I purchased a 6-month supply (6 jars) of their "Golden Revive" product accompanied by various health claims. My wife ended-up with some adverse allergic reaction to the product after using 3 jars of pills and I requested a refund for the 3 remaining SEALED JARS ( 15 Months Prior to Stamped Expiration Date), but not within their 60 day refund policy. Company Rep refused to take product back for refund showing that their empty claim of "...we will always try to help" applies to their Profits - NOT their customers. Caveat Emptor.
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Loss:
$100
Pros:
  • No pros
Cons:
  • All cons

Preferred solution: Price reduction

User's recommendation: Your purchase is final - don't expect after-sale customer service

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