Upstep Reviews

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custom orthotics custom refund counter order money foot orthotics insole pain
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This company is scam

The order took a lot of time to arrive. The insoles were plastic cheap garbage, that you could get over the counter. The company was not helpful in resolving any issues with my order, you'd have to fight to get through to receive an answer to your inquiry. Still haven't gotten my refund, and they claim 120 day money back guarantee. Such fake! Don't trust this scam or you'll lose your $189.

User's recommendation: Do not purchase anything from Upstep.

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ID
#2087045 Review #2087045 is a subjective opinion of poster.
New Reviewer

Not what is advertised

I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them a few days to find my order. Once I received them I put them on the floor put my feet in them. Only to discover they were too narrow for my feet. I don't believe them about them being Custom. They were as narrow as the insoles you buy in the store. Two of my toes didn't even come close to touching the insole. I had to email them to get any interaction. I told them who I was my order number and they couldn't get my name correct. When I insisted on my money back they tried to talk me into getting another pair of insoles. Finally, they agreed and sent me through email a postage-paid return label with the wrong name and address I had to tell them my name and address to get the correct return label. I am in No way satisfied with this product. I believe they are one size fits all product. They tell you they are custom. Besides for what they charge is outrageous. On the shipping label the insoles are only worth $45.00. A pair.
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ID
#1415587 Review #1415587 is a subjective opinion of poster.
Location
Bossier City, Louisiana
Cons
  • Could not get my name correct
Reason of review
Poor customer service
New Reviewer

Not Custom!! Still can't get my refund!!

Update by user Jul 19, 2018

i know i am never getting my money back even though they keep telling me then have processed my refund

Original review posted by user Jul 18, 2018
They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic pieces glued together. I immediately tried to ship them back, there is no return address on the website or packaging and NO ONE ever answers the phone. finally I get a ship back address and they send me an email saying they are going to do a refund. that was on July 9th, this is july 19th, still no refund, no one answers the phone and they say they processed it and my credit card company is to blame which is a lie. Don't waste your money, I lost $186 that I know I will never see. such junk
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ID
#1306911 Review #1306911 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Upstep Inserts
Cons
  • Junk and bad customer service
Reason of review
Bad quality
Loss
$186
Preferred solution
Full refund

Great orthotics!

I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a real change. The first time I really felt the change was when I started using Upstep's custom orthotics! It wad customised to my feet and for my Basketball needs! It was easy - once I placed my order I got the impression kit, stepped on it and made a mold of my feet! after a few days I got my custom orthotics. The pain was gone. No dough they know their job! Now I can play with full confidence. I am having much more fun playing Basketball. I Highly recommend Upstep custom orthotics.
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2 comments
#1635713

Fake!

#1622644

This is obviously a fake review!

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ID
#1004253 Review #1004253 is a subjective opinion of poster.
Product
Upstep Inserts
Pros
  • Great website high quality product very good customer service
Reason of review
Good quality

THESE ARE NOT CUSTOM ORTHOTICS AT ALL!!!

I am both mad and upset the I bought Upstep supposed orthotics! These are not custom at all..At best they are cookie-cut die cut straight off the shelf! Nothing customized for my Neuroma or Ball of foot pain... Dr scholl at best...I am grossly disappointed! Buyer Beware! I know and wear Custom orthotics and this is a rip off!! I have contacted the company requesting a refund and to this date I have not received it. There is no difference between this product and a storebought over the counter arch support..I feel ripped off. Their advertising is deceiving at best! These are not custom made...True custom orthotics take a few weeks to make! These came very fast proving to me they are a basic insole at best! Again, a total rip-off!
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3 comments
#1634457

WOW! I was considering my options.

I have wide feet and now having tenderness on the bottom of my feet when I stand for prolonged periods. I see now that these won't help me.

#1372549

Sounds like a bogus review.

#1280300

Hello -

I have reviewed your feedback regarding our orthotics and we would like to make things right. We have checked our system and cannot find any orders generating from Kailua Kona, Hawaii.

If you could please email us at customercare@***.com with your order number I can look you up and issue you a full refund.

I look forward to hearing from you.

Thank you

Upstep Customercare

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ID
#927592 Review #927592 is a subjective opinion of poster.
Location
Kailua Kona, Hawaii
Product
Upstep Inserts
Reason of review
Not as described/ advertised
Loss
$179
Preferred solution
Full refund

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