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New Reviewer

You have been warned

Agreeing with all the other negative posts here. UPM is the worst management company I have ever dealt with. I have lived in the apartment for seven years, the last five of which they have "managed." I pay my rent on time every single month. Their office staff is astonishingly rude and unprofessional. Maintenance is essentially non-existent; they have raised the rent twice in the last six months, claiming "below market value." However, their units are ALSO "below market quality." The building is falling apart, they employed maintenance personnel who blatantly steal from apartments. They do not screen their tenants except financially. Out of state fugitive with pending Rx Fraud charges? Come on over, UPM will not even bother with a ten second Google search on you. Drug dealers welcome! Do not bother with a "noise complaint" because they will tell you there is nothing they can do. (Untrue, btw). But you can be dang sure they will look into your income, and as long as you can pay the deposit and first month, you are GOLDEN. After that, you will become just another revolving door tenant ripe for eviction. They will not care, they will just evict you to move another trash tenant in and get their deposit and month 1. Apartment has not been painted in seven years, carpet is at least that old, appliances are *** Outside maintenance is mostly non-existent. Overgrown bushes, trees, parking lot if filled with trash and potholes. Snow removal is non-existent. Broken furnace? Tough. Coldest night of the year? Tough. Avoid this "business" at all costs.

User's recommendation: RUN LIKE THE WIND.

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ID
#3433872 Review #3433872 is a subjective opinion of poster.
Location
Lexington, Kentucky
Cons
  • No screening of tenants
  • Random rent increases with no improvement to property
  • Maintenance and staff that does not care

Upscale properties is terrible

the staff is terrible and treat you like crap once you sign the lease. The maintenance is lower than sub-par and they give you a run around on what will be fixed and when. I have such buyers remorse and feel like I was duped. I would not recommend upscale properties to my worst enemy. If it tells you how frustrating and annoyed I am with them, think about this...I took the time to search out a site where I could tell someone how bad they are. Heed my warning, this “business” does NOT care about the tenant. DO NOT RENT FROM THEM!!!
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ID
#1592468 Review #1592468 is a subjective opinion of poster.
Location
Lexington-Fayette Northeast, Kentucky
Pros
  • Cheap
Cons
  • Maintenance and staff that does not care
Reason of review
Poor customer service
New Reviewer

Lowest of the low

Little to no screening before move in. Squatters took over heroin addicts apartment after she was arrested at property. Endless parade of derelict trash tenants who are eventually evicted or disappear. No maintenance unless you hound them for months. Run from this slumlord.
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ID
#1453850 Review #1453850 is a subjective opinion of poster.
Location
Lexington, Kentucky
Reason of review
Poor customer service
Preferred solution
Cant replace my dignity
New Reviewer

Horrible Company Beware!!!!!!