UPS Capital
UPS Capital Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPS Capital has 2.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient, Onsite staff nice.
Cons: After 2 years, Had to repeatedly follow up, Impersonal and anonymous.Recent recommendations regarding this business are as follows: "Run", "Stay Away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPS Capital has 2.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient, Onsite staff nice.
Cons: After 2 years, Had to repeatedly follow up, Impersonal and anonymous.Recent recommendations regarding this business are as follows: "Run", "Stay Away".
Consumers are not pleased with Diversity of Products or Services and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Cheated on Insurance Claim for damaged goods
Use the USPS. Avoid these shysters.
I sent three ceramic plates wrapped in bubble wrap, surrounded by peanuts, paper, and corrugated cardboard, in a box that was covered in fiberglass reinforced tape. Shipped UPS Red.
It was delivered with broken plates and evidence that the box had been crushed. $300 to ship! UPS Capital took three weeks to review, decline, and tell me that packing 'did not meet their standards.' Huh? What are those?
When were those communicated? Why did they accept the package (and money)? These folks are cheats.
I'll stick with the USPS and/or FedEx going forward. Lesson learned.
- Onsite staff nice
- Convenient
- Impersonal and anonymous
- Had to repeatedly follow up
- Vague reasons for rejecting claim
Preferred solution: Full refund
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUPS Capital is Engaging in Fraudulent Billing Practices
I strongly advise against using UPS Capital Insurance. After being a customer for over two years, I discovered they were charging me for insurance on canceled shipments, and voided labelsdall without any disclosure.
Despite repeated emails requesting an audit, UPS Capital ignored my inquiries and continued overbilling me.
I finally had to cancel my account when I realized they had no intention of correcting their fraudulent billing.
When I finally spoke to billing on the phone, I was told for the first time that they charge for labels even if they are never used. This critical policy was never disclosed when I signed up, and it resulted in thousands of dollars in overcharges over time.
UPS Capital refused to provide an audit when I requested one months ago, even though their billing department admitted they can track unused labels.
This means they had the ability to correct their mistakes but chose not to.
I strongly recommend avoiding UPS Capital if you value transparent and ethical billing. Their lack of accountability and unwillingness to correct fraudulent charges should be a red flag to any business considering their insurance services.
- After 2 years
- Rates went up and they began billing for packages never shipped
Preferred solution: Price reduction
User's recommendation: Stay Away
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Charlotte, North Carolina
Can’t get through . ….
A refund check I received . In Nov Can cash it because is Torn please help.I have a check from Ups Capital for $339.27 ( as a refund for a package that I sent overseas and got lost .
However I cant cash the check because it is torned ..
some numbers at the bottom are missing and no bank would cash it . Can you please help ?
Grove City, Pennsylvania
Missing package
I paid extra money to have seafood sent overnight express. The address was wrong on the package & I sent the right address this morning thinking UPS would bring my package back today!!!
I still haven't received it! This is seafood & probably won't be any good when I get it!!
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