UPS Capital
UPS Capital Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPS Capital has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied. Recent recommendations say Run and Stay Away. Website, reliability, and high price level are common themes in UPS Capital reviews.
Key Takeaways for Future Customers
- Expect slow claims handling and the need for repeated follow up.
- Monitor billing for charges on voided labels and disputed invoices.
- Consider alternatives if you need reliable refunds or responsive customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about denied claims for damaged goods.
- Billing issues, alleged overbilling and unclear charges on unused labels.
- Refunds delayed or short; poor responsiveness from support.
Positive Feedback
Some reviewers note convenience and onsite staff are nice.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPS Capital has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied. Recent recommendations say Run and Stay Away. Website, reliability, and high price level are common themes in UPS Capital reviews.
Key Takeaways for Future Customers
- Expect slow claims handling and the need for repeated follow up.
- Monitor billing for charges on voided labels and disputed invoices.
- Consider alternatives if you need reliable refunds or responsive customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about denied claims for damaged goods.
- Billing issues, alleged overbilling and unclear charges on unused labels.
- Refunds delayed or short; poor responsiveness from support.
Positive Feedback
Some reviewers note convenience and onsite staff are nice.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Claims
- Spent $525 to ship and $43 in charges.
- Package not received; UPS says damaged.
- $143.70 reimbursed via Zelle; seeks full refund.
I spent 525 dollars to sent a package to a friend my friend never received the package so I called ups they said the package damaged do a claim so I did.. 525 and 43 dollars to send the package..
they only Zelle me 143.70 its not my fault the package is damaged its ups fault why I didnt get all my money back.. thats why I want to know..this is really unfair.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Cheated on Insurance Claim for damaged goods
- Three ceramic plates arrived broken in a crushed box; shipped UPS Red for $300.
- UPS Capital took three weeks to review and decline, citing packing.
Use the USPS. Avoid these shysters.
I sent three ceramic plates wrapped in bubble wrap, surrounded by peanuts, paper, and corrugated cardboard, in a box that was covered in fiberglass reinforced tape. Shipped UPS Red.
It was delivered with broken plates and evidence that the box had been crushed. $300 to ship! UPS Capital took three weeks to review, decline, and tell me that packing 'did not meet their standards.' Huh? What are those?
When were those communicated? Why did they accept the package (and money)? These folks are cheats.
I'll stick with the USPS and/or FedEx going forward. Lesson learned.
- Onsite staff nice
- Convenient
- Impersonal and anonymous
- Had to repeatedly follow up
- Vague reasons for rejecting claim
Preferred solution: Full refund
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUPS Capital is Engaging in Fraudulent Billing Practices
- Undisclosed charges for canceled shipments and unused labels.
- Over two years of billing issues; audits ignored; policy not disclosed.
I strongly advise against using UPS Capital Insurance. After being a customer for over two years, I discovered they were charging me for insurance on canceled shipments, and voided labelsdall without any disclosure.
Despite repeated emails requesting an audit, UPS Capital ignored my inquiries and continued overbilling me.
I finally had to cancel my account when I realized they had no intention of correcting their fraudulent billing.
When I finally spoke to billing on the phone, I was told for the first time that they charge for labels even if they are never used. This critical policy was never disclosed when I signed up, and it resulted in thousands of dollars in overcharges over time.
UPS Capital refused to provide an audit when I requested one months ago, even though their billing department admitted they can track unused labels.
This means they had the ability to correct their mistakes but chose not to.
I strongly recommend avoiding UPS Capital if you value transparent and ethical billing. Their lack of accountability and unwillingness to correct fraudulent charges should be a red flag to any business considering their insurance services.
- Rates went up and they began billing for packages never shipped
- After 2 years
Preferred solution: Price reduction
User's recommendation: Stay Away
Charlotte, North Carolina
Can’t get through . ….
- Refund check from UPS Capital for $339.27 (Nov) for a lost overseas package; torn and not cashable due to missing bottom numbers.
A refund check I received . In Nov Can cash it because is Torn please help.I have a check from Ups Capital for $339.27 ( as a refund for a package that I sent overseas and got lost .
However I cant cash the check because it is torned ..
some numbers at the bottom are missing and no bank would cash it . Can you please help ?
Grove City, Pennsylvania
Missing package
- Paid extra for overnight express seafood.
- Wrong address on the package; the correct address was provided this morning; not yet received and seafood may spoil.
I paid extra money to have seafood sent overnight express. The address was wrong on the package & I sent the right address this morning thinking UPS would bring my package back today!!!
I still haven't received it! This is seafood & probably won't be any good when I get it!!
Brands Related to UPS Capital
UPS
“I had an issue with store #3223 back in January 2026 and now it has just become a matter that frustrates...“
Roadie
“Your delivery driver cannot read an address. Highly pissed off, I bet they went to *** I want you to...“
UPS Store
“Dear UPS Store - Customer Service Team, I am writing to formally report an incident of discriminatory...“
UPS Canada
“ordered an item on line. the supplier sent package by UPS 14 days later and UPS can't tell me where my...“
Companies Similar to UPS Capital
LateShipment
Worldwide Express Shippin...
“I was client shipping many fragile shipments with them. The last shipment arrived broken of which I...“
Ups Supply Chain Solution...
“International shipment of a briar-smoking pipe via UPS I ordered a pipe from an Italian pipe company...“
TForce Freight
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.