Uprova

Hello,

I am trying to be a repeat customer. I applied for a new loan and I was told I was approved for up to $2500.

This was quite advantageous since that is what I needed. I didn't esign at the time because I wanted to double check with the person who helps with my finances. I wanted to make sure I could take on the payments for the length of the loan. I was applying early in the morning, so I could not call at that time.

I sent them an email. They replied I could. During the day I received several communications basically saying to esign to receive my funding and my funds are waiting, esign to receive them.

I used one of the communications to esign and it took me to the main page to log in. I logged in and all I had was the get started button.

So, I went through the process and as if I was applying and when I was done it took me back to the log in screen. I tried again and it did the same thing. I waited until I got off work and was on my own internet. I did the same thing and I received a screen telling me there is an adverse notice, some of my information could not be verified.

I was unsure what since my info was the same except, I make a bit more money. I tried to call and talk to someone and find out what was going on.

I called and went through the prompts and I was told there was no application present and to go to the website to apply. I did just that, again, and received the same adverse notice. I tried calling again using a different prompt each time.

None of which allowed me to talk to a live person. Each time being told to go to the website to apply. So, I did one last time. I received the same adverse notice screen, but I was given a way to find out more information.

I followed the link and it gave me information regarding reapplying after a decline. I was guessing an "Adverse Notification," was some sort of decline. It said I had to wait 2 days to reapply. So, I did.

Today was day 2 and I reapplied.

I receive a decline because of "too many inquiries." I can only guess this is from your system since I was directed so many times to "go to the website and apply." I tried calling again and went through the same thing, nothing connects me with a live person. What confused me even more is the mention of being able to apply over the phone, which I could not figure out how.

While I know receiving funding for a loan is a privilege. I do feel in this situation I am being unduly denied through no fault of my own. I was told I was approved for a dollar amount all I had to was esign which I could not do at the time.

Then throughout the day I receive communications saying my funding is available, I just need to esign. Then when I went to esign I received a notice which had not way of solving the problem. Calling the only number available gave no help or way to find a resolution, only to go to the website and apply. Which I did.

Then to be denied by what can only have come from a glitch in your system and/or the lack of solution methods from the beginning.

I would appreciate a return communication either by phone or email.

I teach during the day and cannot always answer calls. Please leave a message of how I can reach back out.

Thank you!