Phil W Bnx
map-marker Upper Marlboro, Maryland

Not pleased

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Took my truck to them, told them that my regular shop feels that it needs a new PCM. They had the truck 6 days, replaced two of the O2 sensors. They also said that they needed to recheck the timing set up. Paid $ 2,800.00. Drove truck home and had to turn around and take it back due to it running so bad. Now they say it might need a New PCM. The trouble codes are the same as when I dropped it off. I cant afford to spend any more money and get no improvement in the performance of my truck.
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Preferred solution: My truck fixed

User's recommendation: Think twice about getting your service done here, look for a shop with integrity.

Aaron M Iso

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Verified Reviewer
| map-marker Newburgh, New York

Dont go here

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This a second review for a reason, please read. I spoke to a sales person and sales manager over the phone throughout an entire day to make a deal on a truck. By the time came to an agreement, it was ending business hours. The sales manager, Marcus, advised me to fill out the credit app and they would wrap up the deal the following day. When the following day arrived, I heard nothing from the dealer all morning and eventually called to ask the salesperson what the status was. She advised the the truck was currently on a test drive and most likely being sold. When I inquired ho this was so since I agreed to purchase it the night prior, she said thats what she was being told by her sales manager (different one as Marcus was off this day). I requested to speak to the manager and he was completely useless and rude. He advised me that they work on first come first serve so the truck would be sold to the individual driving it. When I explained that I had worked a deal the night before he had nothing to say and didnt care. I was eventually advised that the person test driving the vehicle is buying it and I explained to the manager that this is poor business practice, I had a deal on the vehicle and he shouldnt do that. I also suggested that since they messed up that perhaps they could assist in getting me into a similar truck. The manager didnt care to hear any of this and that concluded day two of dealing with this terrible dealer. On day three I called to speak with the original manger, Marcus, to ask if he was made aware of what happened. He advised that he was, was apparently told that no one from the dealer was to speak with me and that he was scheduled to have meeting with the general manager regarding the situation. He further advised that the truck was never sold and still available. When I asked about continuing the deal he advised me that he couldnt because his gm was upset over a poor review I have the day before. On the day prior (when it was sold from under me), Ford had sent me an email asking how my experience was with the dealer and i answered it honestly, not good. He further stated to me that lawyers were mentioned so he was no longer allowed to speak with me. I advised Marcus that the reviews were made based on an honest review and he agreed with everything i said regarding it. I told him that I would remove all reviews and we could continue the deal. The lawyer came into play when they spoke to my wife, whos a lawyer, on the day the sold the vehicle. At some point in conversation with the sales manager he was essentially stating we didnt know what we were talking about and my wife advised she is a lawyer and understands how transactions work. It was a simple meaningless statement. Marcus replied that he would relay this all to his gm. After speaking with the gm, Marcus advised me that I had to wait to hear From the gm directly before any thing could happen. Throughout the duration of the afternoon I heard nothing. It wasnt until day 4 when I reached out to Marcus to inquire and was advised that the gm and the owner were refusing to do business with me. They refused to sell me a vehicle (typically wouldnt be a big deal except you cant find any right now) because I have a bad review that was honest due to them sucking and mentioned lawyers. This dealer is a joke and shady. There are plenty more Ford dealers out there that blow this one away. If you do have to deal with this one, deal with Marcus. He seems to be the only decent one there.
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Preferred solution: Deliver product or service ordered

map-marker Upper Marlboro, Maryland

Upper marlboro maryland ford is a shady dealership

This ford dealer is Terrible and very Misleading and very Deceptive i took my car to have a issue diagnosed and this dealership has had my car for a whole month and still has it to find the issue and they had me under the impression my car was under the bumper to bumper warranty so a month has passed and the dealership couldn't find the problem and just started changing out parts thinking that was the issue never saying if this parts don't work we may have to charge you and it wasn't the case so they had to call out a engineer to diagnose the problem there mechanic couldn't find in a month he diagnosed it in 2 days and now they find the problem they want to stick me with a $5000 dollar repair bill and it took a month to find the issue just to try and get the money back on the so called warranted parts they put on my car without my content when all i wanted was a diagnosis and now there are holding my car hostage until i pay them $5000 i advise nobody do business at this shady dealership new 7 on your side is my next move
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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