Kim H Hmm

Internet not working

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Sales office I want tech support
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Preferred solution: Fix my internet

map-marker Fresno, California

Excellent Broadband Services

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I have used unWired for over a decade, and even though they had service related issues back in 2005/06 (new companies usually do) they have been the most reliable service available for me. I have used phone companies and cable companies in town for my broadband services and could not say that I didn't have issues with them as well. I have watched unWired grow substantially over the years, while adding more and more speed to their packages. Nobody has been able to compete with the type of service I've received from unWired. Best service for my rural business I could have ever signed up for. They are #1 in my book.
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  • Love it
Reason of review:
Good quality

UNWIRED Broadband - Customer Service Representative Review

I was happy with the service, but dint call them their customer service lady is extremely nasty. So unfortunately they hire disrespectful employees. Not a company I want to deal with, as I ask for a manager and still have not heard from them.
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1 comment

Not real sure what this customers complaint is. They say happy with the service, yet had a bad experience with customer service. I'd like to put it out there for this customer to call me directly so I can get to the bottom of the problem.


Craig Demanty, CEO

unwired broadband inc

559 475-****

map-marker Mariposa, California

Find Another ISP

Ever since CSU,Fresno decided to transfer their ISP over to Unwired Broadband, my service reliability has been an unmitigated nightmare. DSL lines crashing for a week, bouncing-back my email from friends who have Yahoo, AOL, AT&T etc., due to an alleged spam "blacklisting" problem that never seems to get resolved. I had to get a another email account just so I could get incoming mail from everyone I know. The only redeeming thing I have to say about them is that initially their tech support attempted to be as helpful as it could, but this seems to be changing for the worse as well of late. I am looking into another ISP due to Unwired's problems and unreliability. Too bad, I really wanted to like them, but they are useless unless they get their collective act together.
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Bj Kam
map-marker Fresno, California


They used to be one of the best providers out there, and offered excellent rates with excellent service. But now they have way to many customers, and instead of growing and adding more equipment, and more access points. They cap your line to a service much lower then you are paying for. You can expect at times to not have any service at all.... wait your turn and wait for someone else to get off the internet before you can get on.... The sales and technical support is very limited, and they will give you the run around. They all know what the problem is, but they dont want to say it !!! I will say that they are excellent at one thing..... DEBITING YOUR BANK ACCOUNT !!!!
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I agree. We started off with excellent speed, and over time the speed has dropped below 2 megs, causing freeze-ups This has spoiled watching videos and music videos.

What a disappointment.

reply icon Replying to comment of Guest-611664

This customer had DSL service, poor phone lines from the phone company causing slow speeds is something out of our control.


After my local provider sold themselves to UNWIRED my service went to ***. Very slow and very unreliable. I am canceling my service with them tonight and maybe if enough people do the speeds will increase.


unWired, their whole service is down. None of their customers have service. Their phones don't work, their Web page is down, their owner's cell phones voicemail is full, and this has been going on for 2 business days.

reply icon Replying to comment of Guest-197541

This is an untrue statement.


Everything is down. Their phones don't even work.


These *** completely screwed me!

They *** up my MX record twice two years ago. My outside IT person who is friends with the owner conveniently didn't move the record over to AT&T like I told him to.

Now that UnWired completely *** everyone by not have nay backups for their service even though I have a second ISP provider I can't get any e-mail because these jerks can't release the MX record to AT&T. Forget these loosers!

I've got two sites that are down because of their *** service and its been over two days! If you value your job and your reputation screw these guys and go with someone else!


Not only that, but their contract states that you waive all expectation of privacy, which means ANYTHING you do on your internet connection through them is available to any cop, fbi nut, person who files a lawsuit, anyone. And it's in tiny print too.

Running a business? All your secrets are Free to all.

Sending an email to your lawyer? The other side has complete access to it.

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