Worst Customer Service Ever!

Let me open by saying that I am partially at fault. I made a purchase through an AD on Facebook for a "Chicago Pride" T-shirt. I failed to provide my full shipping address (Name, city and state only, no address). The only way I found out was after several weeks of no product I inquired via email as to the status of my order. I actually placed a second order thinking my payment was not received. This is where "Rob" comes in. He advised me that my original order "shipped" and he could give me a refund on the second order and would ship the original when they received the return product from the Post Office. So, had I not inquired as to the status of my order I would never have known that I failed to provide a full shipping address. The question remains ... why would they ship an incomplete order to a post office? Any way ... I then went back and forth "Rob" as trying to get the product that I had already paid twice for. "Rob" was more concerned with pointing out my part of the mistake rather than doing the right thing by providing a solution and getting me my product. To date "Rob" has now broken off all communications and I have not seen a product shipment. This all started with my order placed back in October. That's right, over 3 months ago!
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ID
#577311 Review #577311 is a subjective opinion of poster.
Location
Bartlett, Illinois
Reason of review
Poor customer service
Loss
$38
Preferred solution
Deliver product or service ordered
New Reviewer

Unlimited Threads ...Terrible Customer Service

I ordered a t-shirt $24.00 plus S&H. I ordered the shirt because the photo had the t shirt as a ladies T and it was cut close to the waistline like a ladies t is supposed to be. I finally after 10 days received the shirt and it was NOT the ladies cut. I immediately contacted the customer service department listed in on the email confirmation. I was asked to take a photo of the tag on the shirt. I did plus a photo of the t shirt. He, Rob, responded with "I am sorry you are not happy with the shirt but we cannot do an exchange or refund". What? I have been in customer service for years and a customer should receive a refund or exchange. I would not order from this company and a warning to you all, do not plan to get customer satisfaction if you receive anything you are not satisfied with. If the shirt was $1.00 and some change I would not complain but $30.00 should be satisfactory.
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ID
#555384 Review #555384 is a subjective opinion of poster.
Location
Englewood, Colorado
Reason of review
Poor customer service
Loss
$29

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