I recently purchased a 2012 Ford Focus from Unlimited Motors. I found the car on craigslist and it ended up being pretty close to how it was described. I had AJ as a salesman and he did a very good job, I was happy with his service and his personality. The issue came in after I was handed off to the office staff. After waiting upwards of an hour for them to finalize my paperwork I started to review it with a younger lady in the office. I noticed that they had put my address down wrong (this was a cash deal so they asked me to write it down on a piece of paper, and they must have misread my handwriting) on all of the paperwork. After pointing this out to the individual, she simply wrote a note on the outside of my folder with the correct address, this seemed a little fishy to me. I confirmed with her that this would not cause any issues in the future and she assured me that there would not be any problems with this; she's the expert so I went with it. A month and a half later my title still had not arrived so I gave them a call to see what was up, turns out they mailed it to the wrong address, shocker. After multiple calls to the dealership and the Post Office, I was informed that the title was never signed for at the wrong address (which the dealership claimed it was); however, it was actually signed for at the dealership. I called them back and spoke to their title clerk and informed her of what the post office had record of (which I printed off for reference). The title clerk was hands down one of the rudest ladies I have ever spoken to, she blamed me for the whole situation and would not accept that the title had been returned to the dealership. After stating that I have records from the Post Office proving the title was sent to their address and signed for on 11/25, I received a call a couple hours later from the manager saying the title had "just been delivered" on 12/3. After driving down from Boulder to pick up my title, I expected at least an apology for the situation, I was only helped by another salesman even though I could hear the manager talking to him behind their one-way glass. I will never be shopping for a car here again and I will NOT be recommending this dealership to any friends or family. Their customer service after receiving payment for the car is absolutely atrocious and honestly pitiful.