Customer Service tanks as soon as you pay

I recently purchased a 2012 Ford Focus from Unlimited Motors. I found the car on craigslist and it ended up being pretty close to how it was described. I had AJ as a salesman and he did a very good job, I was happy with his service and his personality. The issue came in after I was handed off to the office staff. After waiting upwards of an hour for them to finalize my paperwork I started to review it with a younger lady in the office. I noticed that they had put my address down wrong (this was a cash deal so they asked me to write it down on a piece of paper, and they must have misread my handwriting) on all of the paperwork. After pointing this out to the individual, she simply wrote a note on the outside of my folder with the correct address, this seemed a little fishy to me. I confirmed with her that this would not cause any issues in the future and she assured me that there would not be any problems with this; she's the expert so I went with it. A month and a half later my title still had not arrived so I gave them a call to see what was up, turns out they mailed it to the wrong address, shocker. After multiple calls to the dealership and the Post Office, I was informed that the title was never signed for at the wrong address (which the dealership claimed it was); however, it was actually signed for at the dealership. I called them back and spoke to their title clerk and informed her of what the post office had record of (which I printed off for reference). The title clerk was hands down one of the rudest ladies I have ever spoken to, she blamed me for the whole situation and would not accept that the title had been returned to the dealership. After stating that I have records from the Post Office proving the title was sent to their address and signed for on 11/25, I received a call a couple hours later from the manager saying the title had "just been delivered" on 12/3. After driving down from Boulder to pick up my title, I expected at least an apology for the situation, I was only helped by another salesman even though I could hear the manager talking to him behind their one-way glass. I will never be shopping for a car here again and I will NOT be recommending this dealership to any friends or family. Their customer service after receiving payment for the car is absolutely atrocious and honestly pitiful.
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ID
#968103 Review #968103 is a subjective opinion of poster.
Service
Unlimited Motors Of Denver Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Unlimited Motors Of Denver Director Review from Mentor, Ohio

Experience with the director Vicky of u limited motors. I was interested in a audi they had on lot. Called blue sky financing who they work with was refered to a different dealer si i called unlimited motors viki assumed that my call was a sales call i asked to speak to the internet sales person she said that was her. She ask me if this was a sales call i said yes. She hung up on me. I called back to speak with some one else by asking to speak with a general manger. She would not connect me with another person to deal with. Stay away from unlimted motors especialy viki bad customer service skills.
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ID
#864890 Review #864890 is a subjective opinion of poster.
Location
Mentor, Ohio
Service
Unlimited Motors Of Denver Director
Reason of review
Poor customer service
New Reviewer

Used Car Review

Unlimited motors 303um in Denver Co.Sold me a lemon. When confronted kicked me off property. 32 service reports on infiniti g35. They lied to go financial in said I put $3500 down. Told me to recant. I suffered from confusion. Refused to give me back my $1500 down saying I'm dishonest. Now just getting run around told I have to sue them. False advertising. Bad cars,terrible service. Avoid
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ID
#613071 Review #613071 is a subjective opinion of poster.
Location
Westminster, Colorado
Reason of review
Problems with payment

About

Top Unlimited Motors Of Denver Services

Director, Customer Care

Summary

Unlimited Motors Of Denver is a dealership in Denver, Colorado. The auto sale has a large selection of used vehicles for sales. Unlimited Motors Of Denver offers plenty of auto makes and models showcasing such cars as Mazda, Jeep, Subaru, Chrysler, and Land Rover. Service Center of Unlimited Motors Of Denver LLC allows clients to schedule a maintenance appointment at dealer’s website. Special offers of Unlimited Motors present an opportunity to buy selected cars with special discounts. Unlimited Motors Of Denver LLC is an Advantage Carfax Dealer offering financing options to potential buyers.

Unlimited Motors Of Denver reviews and complaints

Unlimited Motors Of Denver is ranked 1113 out of 4362 in Dealers category

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