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Resolved: Provide feedback from a unhappy customer regarding phone coverage assistance!

Update by user Sep 09, 2022

Company fixed the issue and I have been provided with partial refund. After many heated discussions and emails, a partial refund was given..

Original review updated by user Sep 09, 2022
Complaint: Due to a funeral of a close friend we missed our flight from Dulles airport for our cruise. We tried to contact UNIWORLD on their customer support line but put on hold for over 2 hours and then disconnected. Called back but office was closed for Labor day...
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Resolved
ID
#3939933 Review #3939933 is a subjective opinion of poster.
Location
Dulles, Virginia
Pros
  • Excellent cruise staff and service
Loss
$6100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Greatly disappointed with year long customers.