University Of Texas Medical Branch Reviews
University Of Texas Medical Branch Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
University Of Texas Medical Branch reviews show a 2.0 star rating from 1 review and consumers are mostly dissatisfied due to scheduling failures and long delays for care.
Positive Feedback
The facility completed a speech evaluation and identified clear therapy needs, and staff offered apologies after the complaint.
Negative Feedback / Risk Areas
- Repeated scheduling delays prevented timely appointments, leading to a documented customer complaint about access to services.
- Follow-up communications and customer service failed to secure needed therapy slots, with next availability pushed months out.
Key Takeaways for Future Customers
- Expect potential long wait times for specialty appointments and verify scheduling timelines before committing.
- Escalate issues early if care is urgent, since customer service may not resolve access quickly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
University Of Texas Medical Branch reviews show a 2.0 star rating from 1 review and consumers are mostly dissatisfied due to scheduling failures and long delays for care.
Positive Feedback
The facility completed a speech evaluation and identified clear therapy needs, and staff offered apologies after the complaint.
Negative Feedback / Risk Areas
- Repeated scheduling delays prevented timely appointments, leading to a documented customer complaint about access to services.
- Follow-up communications and customer service failed to secure needed therapy slots, with next availability pushed months out.
Key Takeaways for Future Customers
- Expect potential long wait times for specialty appointments and verify scheduling timelines before committing.
- Escalate issues early if care is urgent, since customer service may not resolve access quickly.
Galveston, Texas
UTMB is awful!!
- - Scheduling a speech evaluation took over a month with delays.
- - The evaluation showed she needs therapy, but no appointment until Christmas.
I tried to get an appointment for a speech evaluation for my granddaughter for over a month with no success. I was given numerous "reasons." Finally after a month and a half, they called me and gave me an appointment for the evaluation.
They did the evaluation and said she needed the speech therapy badly. Then they tell us that they dont have an appointment. I called the office of the president and made a complaint. They did their "investigation" and called me back and told me that they can't get her in until after Christmas as they told me before the complaint.
Their apologies do not get my granddaughter the help she needs. If you have other options for healthcare, use them.
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