University Neurology

First Words Out Of The Secretaries Mouth " We Are Short Staffed" It looked like she was having a horrible day, and I was the last patient of the day and she wanted to take out her frustrations on me. Well, I am not the one to take it out on! Dr Joseph Centofanti of Cranston has to be one of the most unprofessional, incompetent doctors in the State of Rhode Island! I went to him after I was on a deck and the railing collapsed causing me to hit my head and back. I was referred to Dr. Joseph Centofanti by my chiropractor because I was getting severe headaches, numbness in my hands and several other neurological issues. After the first consult with Dr Centofanti ( who looks at you for 2 minutes then plugs in his headset and dictates his notes) he said he wants to do other testing at his office. So he scheduled a couple of unnecessary tests which of course the insurance did not cover. I had blue cross at the time. The test were about $1000. After the tests I was still having the same issue, so I went to my primary care and he ordered a MRI. Guess what the MRI found 3 herniated discs in my neck! Dr Centofanti did not think of ordering a MRI all he wanted was more testing at his office to add to his bottom line! So I call his office and tell them and they were shocked to say the least! They asked if I could come in to follow up with the doctor. i said ok, they made a appointment for 3 months out, which was in January! Yesterday I get a courtesy call from their office to confirm our appointment for today at 12:45 pm. I get to the office today, first thing they ask for is a Credit Card, I tell them I forgot my wallet ( they want to try to collect all there money upfront). In actuality I had my credit cards on me. I tell the secretary I have a new insurance United Health, she says sorry we cant take this unless you have a referral??? I replied I do have a referral that is how I came here in the first place! She states NO that I need a referral from my primary!!! I told her I have 3 herniated discs in my neck which the so called DR never found, I have several other issues, you guys asked me to come back in and now you wont let me see the dr??? Well I gave them a piece of my mind and left. I will be filing a complaint with the department of health against this so called DR Joseph Centofanti! There are plenty of other neurologist in Rhode Island, do not use University Neurology in cranston if you want to get better!!!! PS... I just received a call from the Cranston Police stating " it is in my best interest not to go back there" Guess what I will NEVER go back to Dr. joseph Centofanti. FYI. I already filed my complaint with the Dept of Health! # DO NOT USE # TERRIBLE CUSTOMER SERVICE # DOES NOT CARE ABOUT PATIENT # JOSEPH V CENTOFANTI HORRIBLE CRANSTON ## HORRIBLE EXPERIENCE