Frank A Wxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need new account to pay car

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Cant get anyone to assist me and I cant pay my bill online due to no one answering/no chat feature and no options
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Pros:
  • Great rates easy to get a loan
Cons:
  • Hard to get service once they have your account

Preferred solution: Help!!!!a live human being or even AI

User's recommendation: Good lender— horrible bankers

Angela G Vgb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

I need access to my $

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Original review Nov 28, 2023
I'm buying a house and trying to get black Friday deals paid for and I can't get thru to up the limit on my account because of the screwed up launch of their mobile app.I have 190k and I can't get an order that is 18 dollars over my limit to go thru.bi will need a transfer of 125k to the title company and I'm afraid y'all will screw that up for me. It's embarrassing when you have the $ and you can't get what you NEED b/c of this and you can't get thru 31 calls ahead of mine!
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Pros:
  • Are cute
Cons:
  • Too much control

Preferred solution: Access while I make major purchases

User's recommendation: Anywhere else

Sharla Jvl
map-marker San Antonio, Texas

Complain on UFCU lack of organization

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UFCU is charging on line banking at the end of month causing many problems for customer Dont answer phone and sloppy role out of new bill bill system and not teaching Employees how to operate new system. Company leadership did plan or organize As fast transition to new system. Customers have to use other payment option and pay late fees to pay bills, Total mismanagement of ufcu roll out Someone needs to be fired A high school kid could have done a better job I would expect better service Doug Walker
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User's recommendation: Move to another credit union

Evangeline B Tcf
map-marker Los Angeles, California

You’ve sent checks to pay my bills and for 3 months they have not cleared. My credit is ruined. Please help me. This started when you ou changed to a different system in January.

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I have auto bill pay and check you've sent to my water Co and my life have not cleared for 3 months. Please help me account number 90014****. Evangeline and Richard Barber
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Preferred solution: My bills paid on time

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