University Federal Credit Union Reviews
University Federal Credit Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
University Federal Credit Union has a 2.0 star rating from 4 customer reviews and consumers are mostly dissatisfied; University Federal Credit Union reviews highlight service and online banking problems.
Key Takeaways for Future Customers
- Expect possible delays with customer service and mobile app limits when managing membership.
- Consider backup payment options to avoid missed payments and late fees.
- Good rates and easy loan access noted despite support issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about phone support and lack of chat or timely help.
- Billing and auto bill pay failures after system rollout causing posting delays and credit harm.
- Reports of disorganized transition to new online banking and mobile app launch.
Positive Feedback
Reviewers cite great rates and easy loan approval as positives for this credit union.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
University Federal Credit Union has a 2.0 star rating from 4 customer reviews and consumers are mostly dissatisfied; University Federal Credit Union reviews highlight service and online banking problems.
Key Takeaways for Future Customers
- Expect possible delays with customer service and mobile app limits when managing membership.
- Consider backup payment options to avoid missed payments and late fees.
- Good rates and easy loan access noted despite support issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about phone support and lack of chat or timely help.
- Billing and auto bill pay failures after system rollout causing posting delays and credit harm.
- Reports of disorganized transition to new online banking and mobile app launch.
Positive Feedback
Reviewers cite great rates and easy loan approval as positives for this credit union.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need new account to pay car
Cant get anyone to assist me and I cant pay my bill online due to no one answering/no chat feature and no options
- Great rates easy to get a loan
- Hard to get service once they have your account
Preferred solution: Help!!!!a live human being or even AI
User's recommendation: Good lender— horrible bankers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
I need access to my $
- - Mobile app issues prevent raising my account limit; I have 190k, an 18 over-limit order won't pass, and I need a 125k transfer to the title company.
I'm buying a house and trying to get black Friday deals paid for and I can't get thru to up the limit on my account because of the screwed up launch of their mobile app.I have 190k and I can't get an order that is 18 dollars over my limit to go thru.bi will need a transfer of 125k to the title company and I'm afraid y'all will screw that up for me.
It's embarrassing when you have the $ and you can't get what you NEED b/c of this and you can't get thru 31 calls ahead of mine!
- Are cute
- Too much control
Preferred solution: Access while I make major purchases
User's recommendation: Anywhere else
Complain on UFCU lack of organization
- - End-of-month online banking charges; customers pay late fees.
- - Phone support unresponsive; rollout sloppy.
- - Leadership failed to plan the transition.
UFCU is charging on line banking at the end of month causing many problems
for customer
Dont answer phone and sloppy role out of new bill bill system and not teaching
Employees how to operate new system.
Company leadership did plan or organize
As fast transition to new system.
Customers have to use other payment option and pay late fees to pay bills,
Total mismanagement of ufcu roll out
Someone needs to be fired
A high school kid could have done a better job
I would expect better service
Doug Walker
User's recommendation: Move to another credit union
You’ve sent checks to pay my bills and for 3 months they have not cleared. My credit is ruined. Please help me. This started when you ou changed to a different system in January.
I have auto bill pay and check you've sent to my water Co and my life have not cleared for 3 months. Please help me account number 90014****. Evangeline and Richard Barber
Preferred solution: My bills paid on time
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