Universal Utilities
Universal Utilities Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Universal Utilities has a 1.1 star rating from 3 reviews and consumers are mostly dissatisfied; recent recommendations say Don't Do It.
Positive Feedback
There are effectively no reported positives; pros listed as Nessescitty and no favorable experiences described.
Negative Feedback / Risk Areas
- Frequent complaints about billing practices and unexpected late fees reflect common Universal Utilities customer complaints.
- Poor customer service and unresponsive phone support lead to service disconnections.
- High price level and hefty reconnection fees intensify hardship for vulnerable customers.
Key Takeaways for Future Customers
- Read Universal Utilities reviews before enrollment and verify billing practices.
- Expect contested charges to be hard to resolve through customer service; consider alternatives if possible.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Universal Utilities has a 1.1 star rating from 3 reviews and consumers are mostly dissatisfied; recent recommendations say Don't Do It.
Positive Feedback
There are effectively no reported positives; pros listed as Nessescitty and no favorable experiences described.
Negative Feedback / Risk Areas
- Frequent complaints about billing practices and unexpected late fees reflect common Universal Utilities customer complaints.
- Poor customer service and unresponsive phone support lead to service disconnections.
- High price level and hefty reconnection fees intensify hardship for vulnerable customers.
Key Takeaways for Future Customers
- Read Universal Utilities reviews before enrollment and verify billing practices.
- Expect contested charges to be hard to resolve through customer service; consider alternatives if possible.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Blanc Charter Township, Michigan
Shut them down
- - Claims the company is scamming over late fees.
- - Says mail isn't opened, causing shut-off notices.
- - Wants the postmark date on the envelope.
Trying to scam me for a late fee then to shut off notice when my whole history of just moving here for 6 months I've been 3 weeks early every time someone is not doing their job someone is not opening up the mail I want to see the postmark date on the envelope I think this company is a scammer and taking people's money literally I've heard other stories and people who live in my area and they really should be taken down
- Nessescitty
- Crooks
Preferred solution: Price reduction
Horrible experience
- - The company never answers the phone.
- - They charge extras and late fees.
- - It is a horrible business.
- - Do not waste your time or money.
The company never answers the phone. They will charge you extras and late fees just because they want to.
Just all around a horrible business.
Please do not water your time or money. Run as far away as you can
Preferred solution: Difference water and sewer company
User's recommendation: Don't Do It
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flint, Michigan
Live or Die Universal Decides.
- - Water has been shut off for 12 days by Universal Utilities.
- - Payment options require the account to be current; on/off fees and a $50 charge apply.
I am forced to use Universal Utilities as a third party billing company for our water. This company has harassed my family for a little over a year now.
Every month like clock work they send someone to disconnect our water or fork over hundreds of dollars we just don't have. Two months in a row they finally won. Our water has been disconnected for 12 days now, with 2 small children, an elderly woman, and a terminal husband. We are surviving on a little of 700 a month for 5 people.
Our bill was somehow $135 on 01/10/18 that same day it went up to $258, now 2 weeks later we get ANOTHER shut off notice for $337. I couldn't pull 135 out of my *** if I wanted to, and they expect us to pay them $200 more.. It's been off for 12 days how can I get another shut off notice. This company only offers payment arrangements if your account is current and not in shut off.
They will not work with anyone, they will not help you. It's pay or lose. I have a special needs daughter in stage 2 ckd (chronic kidney disease.) who quite literally will die if we don't keep some sort of water in her, she is only 3 years old and they hold her life in their hands right now. Their fees are beyond insane, $120 total to turn it off and back on, you're automatically billed $50 even if your water is off.
My husband has been bringing in snow by the sled to dump in the tubs just to keep water for cooking and dishes. We are boiling water to bathe ourselves and our children. It isn't right that they can do this. Mid winter and no water.
pipes freeze we are without water until spring. Something needs to be done about this company and their outrageous policies.
Preferred solution: I want universal to stop taking advantaged of disabled and poor citizens.
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