Universal Studios Orlando
Universal Studios Orlando Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Universal Studios Orlando has 2.2 star rating based on 124 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Harry potter, Creative, Fun place to visit.
Cons: Closed rides, Value, After rocking coaster felt like had a concussion.Recent recommendations regarding this business are as follows: "Purchase tickets from another client - bank, base, etc.", "Great Parks had loads of fun", "Don’t like to say this, but, don’t visit Universal.", "Don’t support animal abuse", "If you have food allergies DONOT eat there".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Universal Studios Orlando has 2.2 star rating based on 124 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Harry potter, Creative, Fun place to visit.
Cons: Closed rides, Value, After rocking coaster felt like had a concussion.Recent recommendations regarding this business are as follows: "Purchase tickets from another client - bank, base, etc.", "Great Parks had loads of fun", "Don’t like to say this, but, don’t visit Universal.", "Don’t support animal abuse", "If you have food allergies DONOT eat there".
Most users ask Universal Studios Orlando for the refund as a solution to their issues.
Review authors value the most Location and Website. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Website crashed; payment submitted but we have no tickets
User's recommendation: Purchase tickets from another client - bank, base, etc.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaUniversal Resorts “package”
Hello, I am writing to file a grievance that I have with the Universal Studios resort package. Due to an IT error on Universal Studios side I was distributed childrens tickets for three adults.
We specifically booked a universal hotel so we could get in an hour early to the parks. We waited in line 30 to 40 minutes when we got to the Check-in we were told we had childrens tickets. We had to leave the line go to customer service wait in another line to be told that there was an IT error and we were redistributed adult tickets back in the line for another 40 minutes so we missed out on the early admission to the park. The reason why I booked a Universal Studios premier hotel was for early admission Even parking was $21 apiece for three cars times two days.
So typically I would not stay at a hotel that charges that much for parking especially since myself and two other adults came from different areas of Florida.
I called customer service and they were aware that there was an IT error but they couldnt help us with any compensation except take away our three day pass and charge the price for a one-day pass. I feel thats unacceptable. It doesnt seem like a strong business model. To make matters worse I was told that it takes 3-4 weeks to refund my credit card for the 80 something dollars?
A large corporation like Universal Studios should be able to refund a credit card without difficulty without taking 30 days.
I know you are a large corporation and the experience that one family has isnt that important., But I feel I shouldve been treated better for an error on Universal Studios part. I am a Florida resident I was with three other adults we all bring visitors to Orlando and having this bad experience doesnt sit well with our family.
- Great food for vegans
- Awesome scenery
- Amazing rides
- Crowded
- Long wait for rides
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBRING BACK THE DINING PLANS NOW!!!!!
Universal Orlando has, stupidly, discontinued all dining plans as of 2021, possibly due to that stupid pandemic that shouldve NEVER happened to begin with! Whoever decided to discontinue dining plans needs to be fired now!
As you may know, Universals friendly neighbors at Disney World have reinstated their dining plans (thankfully), but Universal has made a stupid effort on NEVER bringing them back, period! This is a very egregious corporate mistake, and like I said, whoever decided this needs to lose their JOB immediately!
Ive DMd a Universal Team Member on X (formerly Twitter), and all I got was that they had absolutely NO plans to bring back those dining plans at this time. I dont know what is wrong with them, but they need to know that the pandemic is over, and it is time to go back to normal!
- Good rides as far i as know
- Harry potter theme parks
- Clueless and arrogant upper management
Preferred solution: Apology
User's recommendation: Don’t like to say this, but, don’t visit Universal.
Miss guided
User's recommendation: Great Parks had loads of fun
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaIBCCES ACCESIBILITY CARD PROCESS NOT VERY CLEAR
HI:
AS SOON AS I LEARNED ABOUT THE NEW IBCCES PROCESS I WENT AHEAD AND STARTED THE PROCESS. I HAD TO GET A LETTER FROM MY DOCTOR CERTIFYING MY CONDITIONS.
WHEN I GOT THE LETTER I WENT AHEAD AND COMPLETED THE APPLICATION.
I WAS NOTIFIED BY EMAIL ON 9/13/2023 THAT IBCCES APPROVED MY APPLICATION. AFTER APPROVAL I DECIDED TO BUY AN ANNUAL PASS AGAIN THINKING I WILL BE ABLE TO USE THE ACCESIBILITY BENEFIT AS I FOLLOWED ALL THE INSTRUCTIONS AND GOT APPROVAL. I DID GO AHEAD AND GO TO THE PARK AND GOT THE CARD FROM THE FIRST CUSTOMER SERVICE REP. THEN I KEPT WAITING FOR THE UNIVERSAL STAFF TO CALL ME REGARDING THE ACCESIBILITY CARD.
SINCE I BOUGHT HHN TICKETS I TRIED TO ATTEND BUT THE LAST TIME THE COSTUMER SERVICE REP TOLD THAT THE SELECTION I MARKED WASN'T ENOUGH FOR HIM TO GRANT ME THE CARD AND THAT THE IBCCES PROCESS IS TOO NEW AND IT KEEPS CHANGING THEN HE SAID HE WAS GOING TO GIVE ME 'A CHANCE' TO GET THE CARD THAT DAY BUT I HAD TO GO IN AND MODIFY THE APPLICATION AND START THE PROCESS AGAIN. MY ISSUE IS IF AN OPTION IS NOT 'VALID' WHY IS IT AVAILABLE IN THE APP? IT SHOULD STOP USERS FROM CONTINUING IF THEY SELECTED AN INVALID OPTION. WHY MAKE ME GO TO MY DOCTOR AND PAY FOR A DOCUMENT THAT LATER WILL BE DENIED DEPENDING ON WHICH COSTUMER SERVICE REP I TALK TO?
THERE WERE MULTIPLE OPTIONS FOR ME TO SELECT BUT I SELECTED ONE TRYING TO BE RESPECTFUL TO OTHER USERS THAT ARE ON WHEELCHAIR, ETC. I DON'T NEED ALTERNATIVE STAIRS OR ELEVATOR.
IF THE CRITERIA OF THE COMPANY EVALUATING THE MEDICAL DOCUMENTS THAT ARE NOW REQUIRED IS NOT TO BE TRUSTED BY THE CUSTOMER SERVICE AGENTS WHY MAKE US SPEND MONEY TO GO TO OUR DOCTOR AND REQUEST THAT DOCUMENT. WHY USE THE IBCCES SERVICES? THIS IS VERY RANDOM AND SEEMS TO VARY FROM CUSTOMER SERVICE AGENT.
THE AGENT (VICTOR) KEPT WRITTING AND WRITTING AND HE SAID HE WILL FLAG MY REQUEST.
I ASKED WHY HE WAS WRITTING SO MUCH AND HE SAID HE WAS DOING A REPORT. HE MADE ME FEEL LIKE I DID SOMETHING REALLY BAD. THIS NEVER HAPPENED TO ME ON THE SO MANY YEARS I WAS A PASSHOLDER AND I DID HAVE THE ACCESIBILITY CARD IN THE PAST. HE ALSO TOLD ME TO BE PATIENT BECAUSE THERE WERE TOO MANY APPLICATIONS AND NOT TOO MANY PEOPLE TO CALL APPLICANTS.
OTHER THAN THE PROCESS IS TOO NEW AND THEY WERE ALL STILL LEARNING.
WHY HE MADE ME FEEL GUILTY FOR SOMETHING THAT'S OUT OF MY HANDS. IF THEY DON'T KNOW WHAT'S GOING ON WITH A NEW APPLICATION WHY IS THAT THE GUEST FAULT???
Preferred solution: I want to know why I have to provide medical records to determine Accessibility Issues and after I get approved by the company Universal Studios is using to process this request depending which Costumer Service Agent I talk to the benefit can be revoked.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gainesville, FloridaDisappointed in customer service
Years ago I used to be able to get a disability fast pass to avoid having to wait in the extremely long lines. I was just at islands of adventure and was told that the rules had changed and that in order to obtain a disability fast pass I had to have ADD or ADHD.
I have a physical disability and I can not stand in long lines for too long. The only accommodation they were willing to provide was a wheelchair and that was not right. I dont know when or if Ill ever go back.
Not only that but also some of the works there were also nasty with me when I tried to ask just the simplest questions. Do better!
Animal show
Preferred solution: Nothing personally. Stop the animal show.
User's recommendation: Don’t support animal abuse
Overcharged for a food product and to complain I had to fill out another report which I did not do for 1.00 then supposedly get a refund o. The 1.00 not a happy camper
- Run out of certain foods at the concession stands i
Preferred solution: The difference back on my charge card I would not spend 21.00 on something I wouldn’t eat Overcharged !
User's recommendation: Check your receipt even if the line builds up do to overcharging
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palm Bay, FloridaSerious complain on food menu
User's recommendation: If you have food allergies DONOT eat there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaWorst place and will never go there again
My son was accused of trying to steal a T-shirt from the company store when he was looking for me to confirm he was allowed to use his credit card for the purchase. I am the father and am the one who purchased the 5 five-day tickets for Universal.
I want to make it very clear how incredibly angry and disappointed with the response and lack of customer service in this company.
My wife and I initially waited for my son just outside the doorway while my son was shopping. It started to rain and eh was taking a long time so my wife and went around the crner to sit at the chairs in front of Auntie Anne's Pretzels. He stuck his head out to ask me if he can charge a $27 T-Shirt on his credit card. He was not trying to steal the T-shirt.
I purchased 5 five-day tickets to Universal and this incident occurred on the first day. He was told a response would be provided within 24-48 hours after the incident.
It is now 1 month later before I hear any response. I would like to have this issue escalated for further discussion and I want to file a case for compensation.
- Poor customer service no response and cant escalate
Preferred solution: Price reduction
User's recommendation: Go to Disney instead. They don't treat their guests like criminals
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like to make a proposal for the stats of mich
Preferred solution: You to build a universal studios here in Michigan.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaBad treatment to their customers
We went to Universal as out family vacations, we went to the harry potter ride with express and took us around 30 minutes when we arrived we wanted to ride in the first row because my daughters were very short and the couldn't see she just gave us 2 seats, the other assistant told us we can go she scream at us told us to go to the side treating us horrible her name is Angela in the harry potter ride she was very disrespectful screaming at us then the team leader came to speak to us and gave her the reason without even letting us talk, the security came and without even letring us talk or defend ourselves frightenibg us that they were gonna call the police they took us out of the park with all my family as if we were trash imaging how traumatizing it was for my family they even came to the car following us as if we were criminals we couldnt even go to customer relations! Horrible experience never in my life had this experience i dont recommend this to anyone they really have no manners and that its not the way of treating customers whos travel and plan this for a year to attend your parks! I am very very dissapointed at this company would not recommend this experience to anyone!
Preferred solution: Full refund
User's recommendation: Nothing like disney dont go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery bad treatment to customers
We went to Universal as out family vacations, we went to the harry potter ride with express and took us around 30 minutes when we arrived we wanted to ride in the first row because my daughters were very short and the couldn't see she just gave us 2 seats, the other assistant told us we can go she scream at us told us to go to the side treating us horrible her name is Angela in the harry potter ride she was very disrespectful screaming at us then the team leader came to speak to us and gave her the reason without even letting us talk, the security came and without even letting us talk or defend ourselves frightening us that they were going to call the police they took us out of the park with all my family as if we couldnt even go to customer relations! Horrible experience never in my life had this experience, i don't recommend this to anyone, they really have no manners and that is not the way of treating customers who travel and plan this for a year to attend your parks!
I am very, very disappointed at this company, would not recommend this experience to anyone!
After 3 days at disney parks there is nothing like their employees and their treatment! From the persons at the line to the security guarda horrible!
Preferred solution: A refund!
User's recommendation: Go to disney
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaQuestion about parking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaLetter of Concern
Preferred solution: Apology
User's recommendation: Do not attempt to ride the Hagrid Motorcycle ride unless you are a tiny person, even though Hagrid is a giant.
Plantar warts
- Universal and islands aventures fun
Preferred solution: Trying to find a lawyer
User's recommendation: Don’t go to water park
About
, , , ,
Universal Orlando Resort is a theme park resort. The park is based in Orlando, Florida. It is a joint partnership of the Blackstone Group and NBC Universal. The resort consists of two theme parks - Universal's Islands of Adventure and Universal Studios Florida, Universal CityWalk - a place for night-time entertainment, as well as three Loews hotels. The park is the largest property of the Universal Studios Theme Parks. It is also the second largest resort after the Walt Disney World Resort in Orlando.
Universal Studios Orlando was started with the original Universal Studios Florida in June of 1990. In 1999, Islands of Adventure, Universal CityWalk, On-site hotels, and two multi-level parking structures were added.
Universal Studios Orlando is ranked 31 out of 426 in Theme Parks category
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To OP: I apologize if you’re seeing all these nasty comments made by these horrible users. Just ignore them. I do support your review, and I’m pretty sure Universal will come up of something even better than the original dining plans.
They aren’t bringing them back because the profit did not warrant the expense. They have financial results from 2022 and so far this year to justify the decision.
Why don’t YOU leave the kid alone, and GET A LIFE?!
They WILL bring them back! Right now, it’s just on hiatus.
I don’t know what possessed you to comment on this review, but this guy had every right to voice his opinion. So, as for you, GET A FREAKIN’ LIFE, and DELETE YOUR OWN ACCOUNT!
Their online site states they have no plans to bring them back in 2024. As for me commenting, this is a public complaint site where anyone can comment.
OP doesn’t own nor run the company. He has no financial stake in it.
Yet he wants people fired because they aren’t making decisions he wants. I think he is the one that is clueless and arrogant.
You better check your privilege, Democrat!
Delete your comment now.
Go cry in the corner.