Candice G Nfn

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Customer Service a week later....

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Universal Pictures Home Entertainment - Customer Service a week later....
Universal Pictures Home Entertainment - Customer Service a week later.... - Image 2
Updated by user May 30, 2023

MULTIPLE Phone calls emails and even twitter postings and I STILL have no code . Buyer beware !!!

Original review Apr 25, 2023
I received a code that expired after the product was shipped. I e-mailed customer service, not only did i provide pictures of the front, back and the actual disc, I ALSO provided a copy of the receipt as well as the tracking of the blu-ray and the page with the code and they have taken over a week to provide a new freaking code. The front advertises a digital code so it shouldnt be an act of god to provide a code when I submitted proof that the product was purchased after the expiration date. !
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Pros:
  • Includes digital codes when they work
Cons:
  • Response time
  • Customer service
  • Expiration dates

Preferred solution: MY DIGITAL CODE !

User's recommendation: HOPE YOUR CODE DIDN'T Expire.. If it did... you are most likely SCREWED !

stan h Wnr

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Verified Reviewer
| map-marker Chicago, Illinois

Bridesmaids Digital code will not work

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Christmas gift. I opened the blu-ray and the code comes back as invalid. The older a film is from Universal the chances are they will not honor the digital code. I really love digitalk downloads because I can watch the movies anywhere. When I buy an older film the studios seem to not honor the codes. If a store doesn't rotate the stock properly you will get screwed!
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Loss:
$12
Pros:
  • Digital downloads
Cons:
  • Beware they expire

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy older films if you want a valid digital download

Frank L Bvi

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Missing digital code

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Universal Pictures Home Entertainment - Missing digital code
My Blu-ray of Jurassic World Dominion had no digital code Can I get my digital code free When I opened the package there was no digital code in the box.
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Preferred solution: Free Digital code

Resolved
Laurence K Mye

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Verified Reviewer
| map-marker Pompano Beach, Florida

Resolved: Sealed blu ray digital movie code has expired

Updated by user Aug 30, 2022

they provided me with a different company's site on which to redeem the code. I don't know why they couldn't have advised me on their first email and why I had to sen them proof (redemption code) if their codes are all redeemable elsewhere..

Original review Aug 12, 2022
I bought a sealed movie and the digital code has expired (The Zookeeper's Wife). I see no expiration date within the tiny disclosures. I contacted Universal on their site (https://www.uphe.com/en/contact-support) as a "Contact Us," but all I received in return was an email containing only the information I sent them, from this address () with no comments from Universal.
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