Candice G Nfn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer |

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#4543532 
Report Review
Reply as Company

Customer Service a week later....

1.5
Universal Pictures Home Entertainment - Customer Service a week later....
Universal Pictures Home Entertainment - Customer Service a week later....
Updated by user May 30, 2023

MULTIPLE Phone calls emails and even twitter postings and I STILL have no code . Buyer beware !!!

Original review Apr 25, 2023
I received a code that expired after the product was shipped. I e-mailed customer service, not only did i provide pictures of the front, back and the actual disc, I ALSO provided a copy of the receipt as well as the tracking of the blu-ray and the page with the code and they have taken over a week to provide a new freaking code. The front advertises a digital code so it shouldnt be an act of god to provide a code when I submitted proof that the product was purchased after the expiration date. !
View full review
Pros:
  • Includes digital codes when they work
Cons:
  • Response time
  • Expiration dates
  • Customer service

Preferred solution: MY DIGITAL CODE !

User's recommendation: HOPE YOUR CODE DIDN'T Expire.. If it did... you are most likely SCREWED !

Comment
Helpful
stan h Wnr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Chicago, Illinois
#4251146 
Report Review
Reply as Company

Bridesmaids Digital code will not work

1.9
Christmas gift. I opened the blu-ray and the code comes back as invalid. The older a film is from Universal the chances are they will not honor the digital code. I really love digitalk downloads because I can watch the movies anywhere. When I buy an older film the studios seem to not honor the codes. If a store doesn't rotate the stock properly you will get screwed!
View full review
Loss:
$12
Pros:
  • Digital downloads
Cons:
  • Beware they expire

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy older films if you want a valid digital download

Comment
Helpful
Frank L Bvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#4218632 
Report Review
Reply as Company

Missing digital code

1.0
Universal Pictures Home Entertainment - Missing digital code
My Blu-ray of Jurassic World Dominion had no digital code Can I get my digital code free When I opened the package there was no digital code in the box.
View full review

Preferred solution: Free Digital code

Comment
Helpful
Resolved
Laurence K Mye

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Pompano Beach, Florida
#3888243 
Report Review
Reply as Company

Resolved: Sealed blu ray digital movie code has expired

Updated by user Aug 30, 2022

they provided me with a different company's site on which to redeem the code. I don't know why they couldn't have advised me on their first email and why I had to sen them proof (redemption code) if their codes are all redeemable elsewhere..

Original review Aug 12, 2022
I bought a sealed movie and the digital code has expired (The Zookeeper's Wife). I see no expiration date within the tiny disclosures. I contacted Universal on their site (https://www.uphe.com/en/contact-support) as a "Contact Us," but all I received in return was an email containing only the information I sent them, from this address () with no comments from Universal.
View full review
Comment
Helpful

Brands Related to Universal Pictures Home Entertainment

logo

Xfinity

1.9
11136 Reviews

“My name is Katherine Olivo. Ive spent several hours between being in the store, speaking to people...“
logo

Peacock TV

1.8
10280 Reviews

“Ive been having issues with the live channels, for over a month. I finally had the chance to email...“
logo

Comcast

1.7
6853 Reviews

“I called customer service at least 40 times. I have also been chatting with Xfinity Mobile customer...“
logo

NBC

1.5
551 Reviews

“A little about me: 57 year old male Married for 31 years 6-figure income Ive been a Michigan Wolverine...“
See all related companies

Companies Similar to Universal Pictures Home Entertainment

Steam reviews and complaints

Steam