Universal Nissan Reviews

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Satsified Customer

LikeI was so impressed with the service I received here. It was so refreshing to pull up and get out of my car without a salesperson hovering over me. I appreciated having some time to look at the vehicles out front and have some private conversations with my husband about the vehicles before talking to a salesperson. Once I decided what I wanted to test drive we went inside. The receptionist asked how she could help us, and if we were there for service or to purchase new or used. Once we told her we wanted to purchase new, she looked across the showroom to see who was available and hooked us up with Alexis Vazquez. He was wonderful. He listened to what we wanted and answered all our questions without laying the salesmanship on thick. Turn off #2 for, next to accosting me in the parking lot. He immediately got the vehicle we wanted to test drive and took us out, getting a feel for our likes and dislikes and giving us what I thought to be honest feedback and comparisons to other makes and models we were considering. After the test drive, he showed us other interior/exterior color options. We were sold. We went inside and sat down with him to make a deal. We werent pawned off to another person for that process. Turn off #3. If Im working with you, I dont want to be switched over to someone else to close a deal. We were not financing which made it a lot simpler. We agreed on a price within 5 minutes, he got the approval, and before you know it we were driving off in our new vehicle. It has been about a month now and I am very happy with my purchase. Thanks Alexis. You rock!!!
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ID
#2368424 Review #2368424 is a subjective opinion of poster.
Location
Baltimore, Maryland

First class Service

I recently came in for an oil change and I must say there customer service is first class. I was greeted immediately and within 5 minutes I had met the service writer, the service manager said hello and the VIP representative showed me the latest incentives on the new cars. They had free coffee and water as well as a first class deli sandwich bar. I was able to catch up on a few calls, see the latest new deals from the VIP department, have some great coffee and a freshly baked muffin, and within no time at all they were calling me for completion and departure, plus my car was washed and vacuumed out... wow now that service all with in 35 minutes! Thanks Universal - Bill ... a proud owner of a 2015 Nissan Altima
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ID
#942955 Review #942955 is a subjective opinion of poster.
Location
Kissimmee, Florida
Service
Universal Nissan Customer Care
Pros
  • Great customer service
Reason of review
Good customer service
New Reviewer

Service Department Needs be Renamed...TO NO SERVICE

Universal Nissan does not know the meaning or service or following through on promises. DO NOT trust a thing they say and think twice about buying a car from this dealership especially if you ever will need the car to be serviced. 3 times we have tried to make an appointment and always after navigating a very UNFRIENDLY appointment system the wait time is over 1 week. Have messengered the person who pops up on site asking if they can help explain the problem. This person says they will have service department contact us, this person confirms contact information, and still no response within 5 days. At one point when messenger was explaining they have "Excellent customer service".. I said watch what you say it is FALSE ADVERTISING. Change Brands to something you can get serviced or Change dealerships. What good is a warranty when you have to go outside and pay to get a problem taken care of.
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ID
#878216 Review #878216 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • Horrible customer service
Reason of review
Poor customer service

Universal Nissan - Car Repair Review from Williamsburg, Florida

I came to Universal Nissan due to a car problem. I was directed to DenisHoulihan, whom was very rude & terrible customer service, I explained my personal situation to him, explaining that, I had no ride back to my hotel, & that i needed him to call me the next day in order for me to know when was the right time to get to the dealer and how to get to it. I had to wait 8-9 hours just for someone to take me, & The day I was supposed to pick my car up, I received No calls from anyone. I called multiple times asking for Denis but he wouldn't report himself to me, and also claimed he was busy. I spent 4 hours waiting for his call until I left a message with the receptionist due to the fact I had a 30 minute limit left in my hotel room & she was the one to inform me about my car.
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ID
#635425 Review #635425 is a subjective opinion of poster.
Location
Williamsburg, Florida
Reason of review
Poor customer service

I called in to all Nissan dealers around our area asking for the Versa.

I called in to all Nissan dealers around our area. I was asking for the Nissan Versa (Basic Model). All the dealerships told me ob the phone that they did not have any. Universal NIssan said that they have one. We went to that location and upon arriving Reza was accompanied by this supervisor who was trying to tell us that the one they had been in an accident and had a dent. So I asked the guy why they had lied to us claiming that they had the car we wanted when they did not have any. I asked him why he lied to us. He got defensive and just left us on the floor saying that they had used cars in stock and call them if we needed help. What a bunch of liars. I will make sure that no one among my friends or relatives ever buy anything from them. I will also make sure that i have a copy of this complaint in any website or blog for Nissan. They just wasted our time for nothing.
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ID
#246974 Review #246974 is a subjective opinion of poster.
Location
Irvine, California
New Reviewer

Nissan Quest What happened to it?

What happened to Nissan the Quest now it is so poorly made not only is the interior plastics falling apart the timing chain on the engine is now failing it is a 2004 and after owning Nissans for the past 15 yrs. I will no longer purchase another one. The Service rep at my local dealer claims that this is a normal expected service on this vehicle. He said when vehicle gets older this is to be expected. I told him if I knew I was going to have an expected $1500 problem on a 6 year old vehicle I never would have purchased it. Many complaints on the web including Nissan 3.5 engines between 04-07. The timing chain tensioners are plastic and will wear down and cause timing chain failure. So if you nissan whines be prepard for heavy cost to repair and by the way Nissan decided instead of recalling these vehicle they decided to make a second generation chain to replace the original. So this is why my next mini van will be Ford or Chevy because Nissan has become very unreliable it is to bad they make good looking vehicle but looks are not everything!
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ID
#215334 Review #215334 is a subjective opinion of poster.
Location
Ocala, Florida
Loss
$2500

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